Start Up Issue

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Radiohead1*

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Start Up Issue

PostWed Feb 08, 2023 5:26 pm

Hi,

I installed the DR Studio 18.1.3 update last evening. For some reason, when launching the program it unexpectedly quits. This happens with every attempt at startup. Is anyone else experiencing this issue? If so, have you found a solution? I've already attempted to uninstall the previous version of DR Studio, that is when the issue first occurred. This has been going on for about two weeks now and has halted my editing process. If anyone thinks they can help, please reach out.

Thank you,

Jeff
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Dwaine Maggart

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Re: Start Up Issue

PostWed Feb 08, 2023 6:32 pm

Assuming you are on Windows, provide the following info:

In a File Explorer window, go to:

C:\Program Files\Blackmagic Design\DaVinci Resolve

and run CaptureLogs

This will place a Resolve log file named similar to this on your Windows desktop: DaVinci-Resolve-logs-20181228_140434.zip (You may not see the .zip extension if your system is set to hide known extensions).

Then open Windows System Information and do a File - Save (Not a File Export), which will generate a .NFO file.

Place both those files on a file sharing site and provide links to the files here.

If you are a new Forum user, you may not be allowed to post URLs. If this happens, just put a space near the front of the URL, so the system doesn't think it's a URL.
Dwaine Maggart
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Re: Start Up Issue

PostWed Feb 08, 2023 6:48 pm

Hi,

Thank you for your response. I should have included this info in the original post. I am not using windows. I'm using an Imac, running the current operating system, which is macos 13.2. I'm guessing this changes the process for the solution. I'm a looking forward to your response.

Thank you,

Jeff
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Dwaine Maggart

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Re: Start Up Issue

PostWed Feb 08, 2023 7:31 pm

Are you using Resolve from the BMD website, or Apple App Store Resolve?
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Re: Start Up Issue

PostWed Feb 08, 2023 7:35 pm

The BMD website.
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Re: Start Up Issue

PostWed Feb 08, 2023 7:42 pm

Not sure if this was submitted for approval. I installed the update from the BMD website.

Thank you.
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Re: Start Up Issue

PostWed Feb 08, 2023 10:38 pm

Would I approach solving the problem similar to running DR Studio on windows? Should I consider running and generating logs on my Imac to post?

Thank you,

Jeff
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Uli Plank

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Re: Start Up Issue

PostThu Feb 09, 2023 6:50 am

Yes, supply logs.
No, an iGPU is not enough, and you can't use HEVC 10 bit 4:2:2 in the free version.

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Re: Start Up Issue

PostThu Feb 09, 2023 6:57 am

If Resolve launches and you can get the Resolve Help menu, certainly generate the diagnostics log from there.

You indicated Resolve was not launching. In that case, open Finder, and navigate to the /Library/Application Support/Blackmagic Design/DaVinci Resolve folder and double click CaptureLogs.app to generate the log file.
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Re: Start Up Issue

PostThu Feb 09, 2023 5:37 pm

Hi,

Thank you for your response and help. Will you need to see a system report as well? If so, what information should it include? Also, what is the preferred file sharing method to use with this forum?

Thank you,

Jeff
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Dwaine Maggart

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Re: Start Up Issue

PostThu Feb 09, 2023 6:00 pm

It's always helpful to have system information.

For a Mac, select About This Mac, then System Report, then you should have System Information menus at the top of the screen. Select File - Save and it will create a .spx file with the system info.

Put the files on a file sharing site, then provide links to the files. Make sure the links don't require access credentials.

New forum users may not be able to post URLs. If that happens, put a space near the front of the URL, so the forum system doesn't think it's a URL.
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Re: Start Up Issue

PostThu Feb 09, 2023 6:27 pm

Ok. When generating a system report the default screen that first appears is information on the hardware for my Imac. Is this all that needs to be seen to diagnose the problem? Or should I send a separate file of each category within the system report?

Thank you
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Re: Start Up Issue

PostThu Feb 09, 2023 7:54 pm

No. In the System Information menus at the top, you need to select the File - Save menu and create a .spx file with the system info. We need the .spx file.
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Re: Start Up Issue

PostFri Feb 10, 2023 12:34 am

Thank you. I'll work on posting this info this evening.
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Re: Start Up Issue

PostFri Feb 10, 2023 9:21 am

Hi,

Below is the link for the System Info. file.

I followed the path through finder that you provided, but unfortunately, there didn't seem to be a capturelogs.app option within the Davinci Resolve folder. I'll provide a link with a screen shot of what was inside the folder. Perhaps I'm overlooking something.

System Info File:

https://www.transfernow.net/dl/20230210Xf2ghbTV

Davinci Resolve Folder/Log Folder

https://www.transfernow.net/dl/20230210BxktFN9g

Thank you,

Jeff
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Dwaine Maggart

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Re: Start Up Issue

PostFri Feb 10, 2023 5:37 pm

You didn't send a Resolve diagnostics log file. You sent 2 PNG image files of Finder screen shots.

Below is a screen shot showing the location of the CaptureLogs app. When you run it, it will generate a file that will have a name similar to this: DaVinci-Resolve-logs-20230210-092537.tgz

That's the file we need.

Open Finder, and navigate to /Library/Application Support/Blackmagic Design/DaVinci Resolve, as shown at the bottom of the screen shot, and then double click CaptureLogs.app to generate the log file.


capturelogs_location.png
capturelogs_location.png (157.6 KiB) Viewed 2660 times
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Re: Start Up Issue

PostFri Feb 10, 2023 6:10 pm

Ok. Thank you for providing a screen shot. Based on the images I sent of the contents of the Davinci Resolve folder, can you please indicate to me where the capturelogs.app is located? I'm looking back at the images now and I'm unable to see it.
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Re: Start Up Issue

PostFri Feb 10, 2023 7:57 pm

It's in the path shown at the bottom of my screen shot.

/Library/Application Support/Blackmagic Design/DaVinci Resolve

Your screen shots are showing the hidden /Users/username/Library/Application Support/Blackmagic Design/DaVinci Resolve folder. That's not the correct DaVinci Resolve folder.
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Re: Start Up Issue

PostFri Feb 10, 2023 8:54 pm

Ok. Thank you. My mistake. I'll post the info this evening. Is support through this forum available on the weekends?
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Re: Start Up Issue

PostFri Feb 10, 2023 10:02 pm

This is mainly a User support forum. BMD people get on when they can. No guarantee I'll respond over a weekend. But I might.
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Re: Start Up Issue

PostFri Feb 10, 2023 10:13 pm

Ok. Thank you for your patience and help so far. It's important to me that this issue is resolved asap. I'll post the info early this evening and hope to hear back.

Thanks again,

Jeff
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Re: Start Up Issue

PostSat Feb 11, 2023 2:17 am

Hi,

I hope this is the correct file.

https://www.transfernow.net/dl/20230211NLevhIvS

Thank you,

Jeff
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Dwaine Maggart

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Re: Start Up Issue

PostSat Feb 11, 2023 4:51 am

There appears to be an issue with the database.

Please send me this file, so I can see what the database locations are:

/Users/jeffmartin/Library/Preferences/Blackmagic Design/DaVinci Resolve/dblist.conf
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Re: Start Up Issue

PostSat Feb 11, 2023 7:13 am

I think this is it. I was only able to access it by going through the hidden library folder.

https://www.transfernow.net/dl/20230211mL7mToYg

Thank you for responding despite it being the weekend. I do appreciate it.
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Dwaine Maggart

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Re: Start Up Issue

PostSat Feb 11, 2023 8:40 am

The problem appears to be with your Letting Go project library.

Do the follwoing:

In the /Users/jeffmartin/Library/Preferences/Blackmagic Design/DaVinci Resolve folder (and yes, it's a hidden folder) Duplicate the dblist.conf file.

After you have the duplicate, rename the original dblist.conf file to dblist.conf.orig

Then change the name of the duplicate to dblist.conf

Open that dblist.conf file in TextEdit, and delete the 2nd line. Save the file and launch Resolve. Resolve should now hopefully startup, using the Local Database.

If that works, and you need projects out of the Letting Go library, we can talk about that further.
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Re: Start Up Issue

PostSat Feb 11, 2023 8:18 pm

Thank you. I’ll attempt this process tonight and follow up with the results.
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Re: Start Up Issue

PostSun Feb 12, 2023 7:10 am

I just attempted the solution you have offered. Unfortunately, I'm still experiencing the same problem. To be clear is the screenshot I sent correct for the deletion of the second line in the dblist.conf file?

https://www.transfernow.net/dl/20230212NfjNzV8P

Thank you
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Dwaine Maggart

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Re: Start Up Issue

PostSun Feb 12, 2023 7:24 am

That looks like the proper 2 original lines.

Did you delete the Letting Go line and save the dblist.conf file with that line deleted?

i.e. if you open the dblist.conf file in TextEdit now, is there just one line in it, starting with Local Database?
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Re: Start Up Issue

PostSun Feb 12, 2023 7:48 am

This is a screenshot of the folder's contents after I deleted the second line you had suggested and saved the file. Should I delete the other line so only the Local Database line remains?

https://www.transfernow.net/dl/20230212KedgNWOf
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Re: Start Up Issue

PostSun Feb 12, 2023 8:10 am

I deleted the last line, leaving only the local database and Resolve now opens. Unfortunately, all my media is now offline within my Letting Go project. Is that normal and to be expected? I know how to relink media, just want to confirm that there aren't any other issues that could be causing it.
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Re: Start Up Issue

PostSun Feb 12, 2023 8:22 am

It's not possible for me to say.

First off, I would have expected your Letting Go project was in the Letting Go Project Library, which I would not expect you should see at this point. Unless you Reconnected to that Project Library, once Resolve was running again.

How many Project Libraries do you see now? Do you recall which Project Library your Letting Go project was in? Is it possible it was in the Letting Go Project Library, and perhaps an earlier or different version was in the Local Database Project Library?

At any rate, if you have what you think is the correct project, and you can relink it to your media, I'd suggest you do that.
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Re: Start Up Issue

PostSun Feb 12, 2023 6:52 pm

Not sure if this is what you’re referring to, but my Letting Go project is saved to the cloud. I signed in and was able to access the project that way. If you don’t think this is an issue, I will move forward by relinking the media and hope for the best.

Thank you for your help with this process. I learned a lot and I appreciate your time.
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Re: Start Up Issue

PostSun Feb 19, 2023 4:22 am

I'm experiencing another issue. Since relinking the media, it has gone offline twice in the last few days. This has been a common occurrence since I started using DR back in November. It has probably occurred close to ten times in total now. This seems unusual to me, and frankly, is becoming a waste of my time. Is there anything I can do to prevent this from happening in the future? The frequency seemed to increase when I updated to the previous version of DR (now running the current). I have my project saved to the black magic design cloud because I will be working with someone remotely once the edit is complete. Should I move it out of the cloud?
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Re: Start Up Issue

PostSun Feb 19, 2023 6:53 am

Would be interesting (to me at least!) to see if you can repro the going offline problem after copying your project to a local db. Rule in or out that the cloud has anything to do with this.
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Re: Start Up Issue

PostMon Feb 27, 2023 7:30 pm

After messing with the project for a bit. I learned that the issue somehow lies with the proxy media that was generated from the original footage. Would the most efficient step forward at this point be to remove all current proxy media associated with the footage and generate new ones?
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Re: Start Up Issue

PostMon Feb 27, 2023 7:38 pm

Is there any pattern you see in which files go offline? What means did you use to generate the proxy files?
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Re: Start Up Issue

PostMon Feb 27, 2023 8:26 pm

The only pattern that I can identify is that generally after relinking the media it goes offline after a couple of days. I work with the footage as I always have been. I generated the proxy media within DR.
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Re: Start Up Issue

PostMon Feb 27, 2023 10:07 pm

I figured I should elaborate a little more on the issue I'm experiencing. I have attached an example of the error message that I receive when relinking the media. However, if I run my mouse over the selected clip, it seems to link. The red "media offline" screen disappears in both the media pool and timeline, being replaced by the proxy. The clips appear to play as expected, so this whole thing has left me a little confused.
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Screenshot 2023-02-27 134714.png
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Re: Start Up Issue

PostTue Feb 28, 2023 12:45 am

Could you upload one of these proxies and its original?
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Re: Start Up Issue

PostTue Feb 28, 2023 7:23 am

Ok.
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Re: Start Up Issue

PostTue Feb 28, 2023 6:37 pm

I attempted to upload an original red file last night. I was told that the request was too sure. I'm not sure if the forum glitched or if the file was actually too big. It was about 2.85 GB in size. If the file does end up being too big, can you think of any other solutions to the problem without comparing an original file to the proxy?
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Re: Start Up Issue

PostWed Mar 01, 2023 12:25 am

Of course it's too big. If you'd care to do some reading, you should know that you have to upload to a cloud service and post the link here (with a space in the URL if you are a newbie).
See here: viewtopic.php?f=21&t=103131
No, an iGPU is not enough, and you can't use HEVC 10 bit 4:2:2 in the free version.

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Re: Start Up Issue

PostWed Mar 01, 2023 5:42 am

Ouch. What Uli said. But gentler.
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Re: Start Up Issue

PostWed Mar 01, 2023 7:11 am

Yes, his comment was completely uncalled for. I'm new to the forum and to Davinci Resolve in general. Still not familiar with how all of this works.
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Re: Start Up Issue

PostWed Mar 01, 2023 7:14 am

Do you mind if I send the files to you (Joe Shapiro) directly? I would prefer it if they weren't accessible to the general public.
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Re: Start Up Issue

PostWed Mar 01, 2023 7:23 am

Well, sorry for my reaction. But you did see before in this very thread how to do it.
Swisstransfer is accepting huge files, BTW.
No, an iGPU is not enough, and you can't use HEVC 10 bit 4:2:2 in the free version.

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Re: Start Up Issue

PostWed Mar 01, 2023 7:32 am

I'm more concerned and focused on finding a solution to this ongoing issue than on the functionality of this forum. The problems that DR has presented me lately have wasted an unreasonable amount of my time and have significantly slowed the progress of my work. The file-sharing process simply slipped my mind.
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Re: Start Up Issue

PostWed Mar 01, 2023 7:33 am

My previous post was intended for Uli.
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Re: Start Up Issue

PostWed Mar 01, 2023 8:49 am

These randomly disconnecting clips seem to be a deeper problem in 18. I've seen it once on the machine of a friend. But he has a Mac and I attributed it to Ventura, which he installed very early. I already forwarded his project to BM.
You are on a PC, right?
No, an iGPU is not enough, and you can't use HEVC 10 bit 4:2:2 in the free version.

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Re: Start Up Issue

PostWed Mar 01, 2023 5:08 pm

I'm using an Imac.
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