Davinci resolve not playing any video

Hi, after some time i decided to learn davinci resolve and start working on some of my old project form couple mounts ago when software was working just fine. However when I opened davinci resolve my videos were not showing instead there would be just empty line on timeline empty box in media pool and you couldn't do anything with the file same thing happens when I make new project. I attached image of how it looks like. I looked online but no answers hope someone can help me.


My PC specs are

AMD ryzen 5 1600 CPU
AMD RX 590 GPU
16 GB of DDR4 2800Mhz RAM
MSI b350m gaming pro motherboard
Windows 10 Home Version 22H2
specs haven't change before and after I started having this issue.

What's the format of those clips? Did you try to open some clips from other sources?

Bump.

Having the same issue.

Also, it seems if I am using only 1 monitor, I don't have this issue. But not all the time, I have been able to use dual monitors without this issue, so not sure why this is happening.

Support, please advise.

Thank you.

Try to follow this advice: viewtopic.php?f=21&t=103131

What's the format of those clips? Did you try to open some clips from other sources?

its mp4

Mp4 is just a container. Click on one of the clips in the Media Pool and open the Metadata tab. Show us what it says.

Download the clips from the link below and test them.

Report back.

https://www.blackmagicdesign.com/products/blackmagicraw

What's the format of those clips? Did you try to open some clips from other sources?

its mp4

That answer is like handing me a shoebox without anything printed on it and saying: it has got shoes in there

[Dwaine Maggart]

@Miloš @Jeremy:

In the Resolve Help menu, select "Create Diagnostics Log on Desktop"

This will place a Resolve log file named similar to this on your Windows desktop: DaVinci-Resolve-logs-20181228_140434.zip (You may not see the .zip extension if your system is set to hide known extensions).

Then open Windows System Information and do a File - Save (Not a File Export), which will generate a .NFO file.

Place both those files on a file sharing site and provide links to the files here.

If you are a new Forum user, you may not be allowed to post URLs. If this happens, just put a space near the front of the URL, so the system doesn't think it's a URL.

Mp4 is just a container. Click on one of the clips in the Media Pool and open the Metadata tab. Show us what it says.

@Miloš @Jeremy:

In the Resolve Help menu, select "Create Diagnostics Log on Desktop"

This will place a Resolve log file named similar to this on your Windows desktop: DaVinci-Resolve-logs-20181228_140434.zip (You may not see the .zip extension if your system is set to hide known extensions).

Then open Windows System Information and do a File - Save (Not a File Export), which will generate a .NFO file.

Place both those files on a file sharing site and provide links to the files here.

If you are a new Forum user, you may not be allowed to post URLs. If this happens, just put a space near the front of the URL, so the system doesn't think it's a URL.

h ttps://1drv.ms/f/s!AjGt1f1Wlnz7hr9v7V2WGCOdPck7tQ

[quote="Jim Simon"]Download the clips from the link below and test them.

Report back.

Does not work (I had to delete URL to reply)

[Dwaine Maggart]

Open Windows Device Manager, and select the Display Adapters area.

Right click the Parsec Virtual Display Adapter and select Disable.

Now does the video in Resolve work?

If not, send another Resolve log and .NFO file.

Open Windows Device Manager, and select the Display Adapters area.

Right click the Parsec Virtual Display Adapter and select Disable.

Now does the video in Resolve work?

If not, send another Resolve log and .NFO file.

That seems to fixed it. It works fine now thanks a lot.

I have exactly the same issue but the display are not named the same on my PC so I can not do the same...

[Dwaine Maggart]

Load a project in Resolve.

Then, in the Resolve Help menu, select "Create Diagnostics Log on Desktop"

This will place a Resolve log file named similar to this on your Windows desktop: DaVinci-Resolve-logs-20181228_140434.zip (You may not see the .zip extension if your system is set to hide known extensions).

Then open the Windows System Information app and do a File - Save (Not a File Export), which will generate a .NFO file.

Place both those files on a file sharing site and provide links to the files here. Make sure the links don't require access credentials.

If you are a new Forum user, you may not be allowed to post URLs. If this happens, just put a space near the front of the URL, so the system doesn't think it's a URL.

Load a project in Resolve.

Then, in the Resolve Help menu, select "Create Diagnostics Log on Desktop"

This will place a Resolve log file named similar to this on your Windows desktop: DaVinci-Resolve-logs-20181228_140434.zip (You may not see the .zip extension if your system is set to hide known extensions).

Then open the Windows System Information app and do a File - Save (Not a File Export), which will generate a .NFO file.

Place both those files on a file sharing site and provide links to the files here. Make sure the links don't require access credentials.

If you are a new Forum user, you may not be allowed to post URLs. If this happens, just put a space near the front of the URL, so the system doesn't think it's a URL.

Thanks for your help.

My project won't load right now, it freezes. I can only open a new project... I made the log with the new project.

Here is a link to the files you're asking for :
https://drive.google.com/file/d/1smNHp_ ... sp=sharing, https://drive.google.com/file/d/1wesz1e ... sp=sharing

Thank you

[Dwaine Maggart]

Not really sure what's going on, because the most recent crash log shows Resolve not recognizing the AMD driver. But logs on either side of that do see the 24.12.1 AMD driver.

I also see a message about connecting a 2nd display in one of the logs.

The NFO shows a display connected to the onboard graphics port. If that's accurate, that's a problem. Resolve requires all displays be connected to the RX 7800 XT GPU card.

I'm going to hope that you do indeed have a display connected to the onboard graphics and that moving it and any other displays to the RX 7800 XT GPU card solves the issue.

Such a shame that Resolve doesn’t just check for this case and provide a proper message rather than crashing.

Not really sure what's going on, because the most recent crash log shows Resolve not recognizing the AMD driver. But logs on either side of that do see the 24.12.1 AMD driver.

I also see a message about connecting a 2nd display in one of the logs.

The NFO shows a display connected to the onboard graphics port. If that's accurate, that's a problem. Resolve requires all displays be connected to the RX 7800 XT GPU card.

I'm going to hope that you do indeed have a display connected to the onboard graphics and that moving it and any other displays to the RX 7800 XT GPU card solves the issue.

Hi ! I sent this message to my brother who built my PC. He told me to change the spot of my screen cable and put it on my GPU output, not the motherboard. Now it works just fine ! Thank you for your help

Hi, i am having the same problem, with resolve not playing any video, i have created the diagnostic folder on my desktop - and unzipped. i am unsure of the next steps in getting the information you need to you

any help would be great

[Dwaine Maggart]

In a File Explorer window, go to:

C:\Program Files\Blackmagic Design\DaVinci Resolve

and run CaptureLogs

This will place a Resolve log file named similar to this on your Windows Desktop: DaVinci-Resolve-logs-20181228_140434.zip (You may not see the .zip extension if your system is set to hide known extensions).

Then open the Windows System Information app and do a File - Save (Not a File Export), which will generate a .NFO file.

Place both those files on a file sharing site and provide links to the files here. Make sure the links don't require access credentials.

If you are a new Forum user, you may not be allowed to post URLs. If this happens, just put a space near the front of the URL, so the system doesn't think it's a URL.

Hi Dwaine

I have sent you a private message

thanks