Blackmagic Forum

Hello everyone, first time poster but long time DR user.

Noticed this issue when I first updated to Resolve 18.1.4, but now it's also doing it when I rolled back to the previous version.

When I first open Resolve, the software hangs for about 30 seconds. Windows even goes as far to give me a prompt to force close it because it's become unresponsive.

Afterwards, I'm able to interact with the software and edit like normal. but sometimes it crashes for no apparent reason. I can be doing something like saving my work, crash. changing the audio device for audio playback? crash.

It's never done this to me before so I was just wondering if maybe anyone else has this issue.

Ryzen 5900x
32Gb memory at 3000MT/s
RTX 4080 with latest drivers (531.18)

I did run the Log capture so if anyone can tell me how to upload up on here I'll provide it!

Thanks everyone!

*EDIT*
Added a pastebin with the Logs!
https://pastebin.com/WktjvzvZ

As a test, in File Explorer go to this folder:

C:\Users\heyit\AppData\Roaming\Blackmagic Design

and rename the DaVinci Resolve folder to DaVinci Resolve.old

Now see if Resolve launches more quickly, and if so, if it's more stable.

Doing the above will remove all user preferences and database locations aside from the default Local - Local Database location. If that's the only Project Library you have, you shouldn't see any change. If you have additional Project Libraries, those will go away after doing the above folder rename, and need to be re-added. Any Resolve Preferences changes you've made would also need to be redone.

If renaming the folder has no effect on startup times, I'd rename the new DaVinci Resolve folder that got created to DaVinci Resolve.default, and put the original folder back, i.e. rename DaVinci Resolve.old back to DaVinci Resolve.

In the future, for troubleshooting issues, we would need the following info:

In a File Explorer window, go to:

C:\Program Files\Blackmagic Design\DaVinci Resolve

and run CaptureLogs

This will place a Resolve log file named similar to this on your Windows desktop: DaVinci-Resolve-logs-20181228_140434.zip (You may not see the .zip extension if your system is set to hide known extensions).

Then open Windows System Information and do a File - Save (Not a File Export), which will generate a .NFO file.

Place both those files on a file sharing site and provide links to the files here. Make sure the links don't require access credentials.

If you are a new Forum user, you may not be allowed to post URLs. If this happens, just put a space near the front of the URL, so the system doesn't think it's a URL.

Dwaine Maggart wrote:As a test, in File Explorer go to this folder:

C:\Users\heyit\AppData\Roaming\Blackmagic Design

and rename the DaVinci Resolve folder to DaVinci Resolve.old

Now see if Resolve launches more quickly, and if so, if it's more stable.

Doing the above will remove all user preferences and database locations aside from the default Local - Local Database location. If that's the only Project Library you have, you shouldn't see any change. If you have additional Project Libraries, those will go away after doing the above folder rename, and need to be re-added. Any Resolve Preferences changes you've made would also need to be redone.

If renaming the folder has no effect on startup times, I'd rename the new DaVinci Resolve folder that got created to DaVinci Resolve.default, and put the original folder back, i.e. rename DaVinci Resolve.old back to DaVinci Resolve.

In the future, for troubleshooting issues, we would need the following info:

In a File Explorer window, go to:

C:\Program Files\Blackmagic Design\DaVinci Resolve

and run CaptureLogs

This will place a Resolve log file named similar to this on your Windows desktop: DaVinci-Resolve-logs-20181228_140434.zip (You may not see the .zip extension if your system is set to hide known extensions).

Then open Windows System Information and do a File - Save (Not a File Export), which will generate a .NFO file.

Place both those files on a file sharing site and provide links to the files here. Make sure the links don't require access credentials.

If you are a new Forum user, you may not be allowed to post URLs. If this happens, just put a space near the front of the URL, so the system doesn't think it's a URL.

I'll try this when I get home! Thanks!

This can be marked as solved! Renaming the folder to .old fixed it

OK, that means that there was something weird in the Preferences area causing that to happen.

By renaming that folder, all the Resolve preferences were recreated with factory defaults.

Be sure that if you had anything modified in Resolve Preferences, that you make those changes as needed.

Dwaine Maggart wrote:OK, that means that there was something weird in the Preferences area causing that to happen.

By renaming that folder, all the Resolve preferences were recreated with factory defaults.

Be sure that if you had anything modified in Resolve Preferences, that you make those changes as needed.

ok so, it was fine for a day or two. not it's back to hanging at launch but this time for nearly a full minute.
I tried renaming the folder again but sadly that didn't work.

if I can't get this fixed I'll be forced to move back to premiere for the time being as I can't downtime like this to troubleshoot. before BM release version 18 I ever had issues like this.

if anyone might know of something else to try, please let me know.

*edit* added Links to system info a DR logs
https: //drive.google.com/drive/folders/1VsCjw8OmLNpaRKw_J6x0Fvw_m1D2NLxs?usp=sharing

It seems to be hanging in relation to a Fusion script server.

But I'm not sure what that is, since my Windows Resolve logs aren't showing anything about a script server.

Do you have some sort of Fusion related script server setup?

Dwaine Maggart wrote:It seems to be hanging in relation to a Fusion script server.

But I'm not sure what that is, since my Windows Resolve logs aren't showing anything about a script server.

Do you have some sort of Fusion related script server setup?

Not only do I not have one set up, I never use fusion at all in my workflow. I don't have a server because I'm an independent creator that work alone with no team involved at all. So I have no idea why it would be doing that

Once Resolve opens, go into Resolve Preferences - System - General and at the top of the General Preferences area, select the "External Scripting Using" dropdown menu and select None. Then save the prefs and restart the system. Does that solve the startup issue?

Dwaine Maggart wrote:Once Resolve opens, go into Resolve Preferences - System - General and at the top of the General Preferences area, select the "External Scripting Using" dropdown menu and select None. Then save the prefs and restart the system. Does that solve the startup issue?

Funny you mentioned that! Happened to find that setting today while they ng to troubleshoot. Selecting None did in fact make it start normally. I'll report back in a few days on a final verdict!

I have been having a similar problem since updating to 18.1.4 b9. It hangs on the startup image and I have to do a windows (11) restart to get back to normal (haven't tried end process so far). I am trying the ""External Scripting Using" dropdown menu and select None" option and first time seemed to help. Will report back if the problem continues.

Andrew

Update, despite having set the ""External Scripting Using" dropdown menu to None" this is still happening. I have to quit resolve via Task Manager and then when I restart it sends me to the project manager which allows me to restart normally. This has never happened to me prior to the recent update and I am opening and closing Resolve many times every single day for the past 6 months.

Cheers Andrew

A Resolve diagnostics log and a Mac System Information .spx file could be helpful.

EDIT: @Andrew: Not sure why I thought you had a Mac. Since you are on Windows, would need a Resolve log and a Windows System Information .NFO file, not an .spx file, which would be for Mac.

While this fix seems to have worked for me, I hope you get your issues solved Andrew!

Sorry about the delay in replying. The crash has not happened again which is pleasing so nothing to report there. If it does will come back again and supply the requested files.

Thanks so much for the response.

Andrew from New Zealand

I am having this exact issue running Resolve 19.

I have never had this in the past but it recently started up and is driving me crazy.

Is there a solve?


I open the program and it just stalls for a bit with a loading wheel and windows prompts me that its gonn crash but if I wait for it to open it will eventually load.

Why is this Hapening? I'm on PC.

Sounds like eventually you get into Resolve? If so, start a new project, so you can access the Resolve Help menu, and there select the "Create Diagnostics Log on Desktop" menu.

Then open the Windows System Information app, and select its File - Save menu to create a .NFO file.

Put both those files on a file sharing site and provide links to the files here. Ensure the links do not require access credentials.

Dear DaVinci Team,

I also encountered the same problems when starting davinci. I applied the following steps in the light of the information I could find in the forums.
-3 times I deleted and reinstalled the programme.
- I made changes in the AppData folder.
- NVIDIA video card driver update

When I try to run the programme with windows compatibility troubleshooter, it can start with Windows 8. However, I want to run it on my current system for possible cramping and future problems.

The device configuration is as follows:
Microsoft Windows 10 Pro
Version 10.0.19045 Build 19045
System Model HP ZBook Studio 15.6 inch G8 Mobile Workstation PC
System Type x64-based PC
Processor 11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz, 2304 Mhz, 8 Cores, 16 Logic Processor
BIOS Version/Date HP T92 Ver. 01.18.00, 30.08.2024
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.7 GB
Disc Memory File Space 17.0 GB
Adapter Type NVIDIA T1200 Laptop GPU, NVIDIA compatible
Adapter Description NVIDIA T1200 Laptop GPU

04.11.2024 10:37 Windows Error Reporting Error bundle , type 0
Event Name: AppHangB1
Response: Unavailable
Cabinet ID: 0

Problem signature:
P1: Resolve.exe
P2: 19.0.3. 5
P3: 00000000
P4: ba70
P5: 67246080
P6: 
P7: 
P8: 
P9: 
P10: 

İliştirilmiş dosyalar:
\\? \C:\Users\murat\AppData\Local\Temp\WERE5A4.tmp.version.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE5C5.tmp.WERInternalMetadata.xml
\\? \C:\ProgramData\Microsoft\Windows\WER\Temp\WERE5F5.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE5F3.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE622. tmp.txt
\\?\C:\Users\murat\AppData\Local\Temp\WERE624.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Critical_Resolve. exe_6071f8b8dc389f761bcf95c96c76f4d7a40fd_abd2d218_cab_5f46ff90-88a7-4250-9340-527e98b5d531\minidump.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Critical_Resolve. exe_6071f8b8dc389f761bcf95c96c76f4d7a40fd_abd2d218_cab_5f46ff90-88a7-4250-9340-527e98b5d531\memory.hdmp

Bu dosyalar burada bulunabilir:
\\? \C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Critical_Resolve.exe_6071f8b8dc389f761bcf95c96c76f4d7a40fd_abd2d218_cab_5f46ff90-88a7-4250-9340-527e98b5d531

Çözümleme simgesi: 
Recheck for resolution: 0
Report ID: 23470b4d-2e9a-4ee9-8e66-eaae126f4559
Rapor Durumu: 4;
Hash Bunch: 
Cabin Guid: 0
04.11.2024 10:37 Application Hang Resolve.exe version 19.0.3.5 has stopped working with Windows and has been closed. Check the history of the problem in the Security and Maintenance control panel to see if there is more information about the problem.
 Process ID No: 16d0
 Start Time: 01db2ea36dd60dd0
 Expiration Time: 4294967295
 Application Path: C:\Program Files\Blackmagic Design\DaVinci Resolve\Resolve.exe
 Report ID: 23470b4d-2e9a-4ee9-8e66-eaae126f4559
 Faulty package full name: 
 Application ID related to the faulty package: 
 Hanger type: Top level window is idle 



https: //drive.google.com/drive/folders/1iICxpif1yV3LmRxxWt_WkMXLXZDqXmLf?usp=drive_link

Your Google Drive link requires access credentials. Please make it an open link.

And what's at that link? This is what we need:

In a File Explorer window, go to:

C:\Program Files\Blackmagic Design\DaVinci Resolve

and run CaptureLogs

This will place a Resolve log file named similar to this on your Windows Desktop: DaVinci-Resolve-logs-20181228_140434.zip (You may not see the .zip extension if your system is set to hide known extensions).

Then open the Windows System Information app and do a File - Save (Not a File Export), which will generate a .NFO file.

Hi Dwaine,

The requested data is in the folder. Sorry for the inconvienence.

https: //drive.google.com/drive/folders/1iICxpif1yV3LmRxxWt_WkMXLXZDqXmLf?usp=sharing

Best regards

It appears your Python install is crashing Resolve. The NFO sort of indicates that maybe you have 3.9 and 3.12 installed? But probably 3.12 is the currently installed version.

If you don't need Python, uninstall it. If you do need it, update to a newer version.

Hopefully that solves the Resolve startup issue.

Thank you Dwaine,

You are great... It solves my problem...

DaVinci is greater with your contribution and effort.

Long live DaVinci, R.I.P Adobe

Greetings from Turkey

Hey Dwaine, sorry same issue here.

I've run capture logs and uploaded here
https://drive.google.com/file/d/1zbjOZT ... sp=sharing

Comp Specs:
12th Gen Intel(R) Core(TM) i5-12400F 2.50 GHz
16.0 GB (15.9 GB usable) RAM

Please help! Many thanks, Connor

Your startup issue appears to be related to the DaVinci Resolve Control Panels app.

Open the Windows "Add or remove programs" Control Panel, select the DaVinci Resolve Control Panels app and then select Uninstall.

I'll note that the latest wave of this issue seems related to peoples VPN app. If you are using or recently changed something in your VPN app, that could be related.

But if you have no Resolve control panels, then removing the app would be the quick and easy way to solve the issue.

Hey Dwaine,

You're a legend, the pain that you've saved me and your quick response is so very appreciated.

All systems back up and running and my clients will have their videos!

Dwaine Maggart wrote:Your startup issue appears to be related to the DaVinci Resolve Control Panels app. Open the Windows "Add or remove programs" Control Panel, select the DaVinci Resolve Control Panels app and then select Uninstall.

Ah, thank you! That worked. But, what is the Control Panel App? I also see a Keyboard App. Should this be deleted as well? Doesn't seem to be effecting anything, but removing the Control Panel app was the fix...for now..

The Control Panel app is used to setup BMD Resolve control panels (except the Advanced panels).

If you have no control panels, or Speed Editor or Editing Keyboard or Replay Editor, there is no need to have the Control Panel app and removing it will have no impact on Resolve.

The Keyboard app is deprecated and would be left over from an older Resolve install. Removing that would also have no impact on Resolve. But it's not known to cause issues.