Assertion Failed

Hello! I am having some issues installing Davinci Resolve. I upgraded my graphics card and now I can't install/run Davinci anymore. I have tried to uninstall and install multiple times, but it is always the same problem. When I install Davinci (if I have deleted all the Appdata) I get the welcome window where I can do a quick setup, when I am done I get this following message:

"Assertion failed!

Program: C:\ProgramData\Blackmagic Design\DaVinci Resolve\Support\Onboarding\Davinci Resolve Welcome.exe
File: UiResolveOnboardingIPC.cpp, Line 124

Expression: p_Socket && (p_socket->state() ==
QLocalSocket::ConnectedState)"

After this if I click on Davinci Resolve again, nothing happens. It opens up in task manager but soon dissapears. What can I do?

My computer:
Processor Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz
Video Card Radeon RX 580 Series
Operating System Windows 10
RAM 16 GB

I also have the AMD Software: Adrenalin Edition if that matters.
I have also tried to install older drivers (and older Davinci versions as well) if that would be the problem, but no luck.

[Dwaine Maggart]

In a File Explorer window, go to:

C:\Program Files\Blackmagic Design\DaVinci Resolve

and run CaptureLogs

This will place a Resolve log file named similar to this on your Windows desktop: DaVinci-Resolve-logs-20181228_140434.zip (You may not see the .zip extension if your system is set to hide known extensions).

Then open Windows System Information and do a File - Save (Not a File Export), which will generate a .NFO file.

Place both those files on a file sharing site and provide links to the files here. Make sure the links don't require access credentials.

If you are a new Forum user, you may not be allowed to post URLs. If this happens, just put a space near the front of the URL, so the system doesn't think it's a URL.

Thank you!

Here are the files:

[Dwaine Maggart]

Resolve is crashing immediately after running it's GPUDetect process, which is basically the first thing it does.

And in the NFO Windows Error Reporting log, this is what's making it crash (translated from Swedish to English):

2023-03-22 13:18 Application Error The error occurred in the application named: Resolve.exe, version 18.1.4.9, timestamp 0x00000000
, the error occurred in the module named: nvcuda64.dll, version 31.0. 15.3129, timest stamp 0x640826be 
 
 Exception code: 0xc0000409 
 
 Error shift: 0x000000000000553c834 
 
 Process-ID: 0x405c 
 
Path to program: C:\Program Files\Blackmagic Design\DaVinci Resolve\Resolve.exe
Path to module: C:\WINDOWS\system32\DriverStore\FileRepository\nvaki.inf_amd64_6eb893147ae84f6d\nvcuda64 .dll
Report ID: 31cdd4a7-db46-49db-8f8b-648b53bc5591
Faulting Package Full Name: 
Program ID Relative to Faulting Package :

I don't know why it's using the nvcuda64.dll file, if you've removed the NVIDIA drivers from the system.

Look in Windows Settings - Apps & features, and if you see any NVIDIA stuff in the list, uninstall it, and see if that helps.

Otherwise, if you can make the C:\WINDOWS\system32\DriverStore\FileRepository\nvaki.inf_amd64_6eb893147ae84f6d\nvcuda64 .dll file go away some how, that should help.

Thank you for finding the problem!

I decided to reinstall my computer to get rid of all of the Nvidia files and now it is working. Thank you so much for the help!

I've had the same issue!

This is the file sharing website with the 2 files you needed to help.

https://we.tl/t-hGgWkimonh

[Dwaine Maggart]

It appears you had an NVIDIA GPU installed before your current AMD card. And components of the NVIDIA driver are crashing the Resolve GPU detect process.

Try deleting this file:

C:\WINDOWS\system32\DriverStore\FileRepository\nvmdi.inf_amd64_3412f856dd9f8e1c\nvcuda64.dll

That will likely fix it. If not, use the DDU app to uninstall the NVIDIA driver.

Thanks! I've been trying to fix this issue for 6 months now, asking this question everywhere and you helped me Also, i used ddu before to uninstall all nvidia drivers but turns out there were still osme of them, thanks for everything!

Hi,
I have encountered this problem last october too.
Here are the 2 files you needed to help :
https://we.tl/t-z72Y4XGhNz
Thank you in advance for your help !

[Dwaine Maggart]

Resolve is crashing during it's GPU detect process.

The NFO shows OpenCL errors, implying that Resolve is not happy with the Intel graphics driver installed.

The HP support site for your laptop shows 31.0.101.4502 as the current driver. But they only show a driver for Windows 11 22H2.

You have Windows 11 23H2 installed with driver 31.0.101.5445 installed. And that likely is the current driver for 23H2. But for whatever reason, the Resolve GPU detect process doesn't like it.

I guess I would suggest using DDU to uninstall the current Intel GPU driver and try reinstalling it to see if that helps.

Details for getting and using DDU are in this forum thread:

viewtopic.php?f=21&t=119852&hilit=%2Bddu#p659861