Assertion Failed

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Eelvizz

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  • Joined: Sun Mar 19, 2023 3:22 pm
  • Real Name: Elvira Hallberg

Assertion Failed

PostSun Mar 19, 2023 3:38 pm

Hello! I am having some issues installing Davinci Resolve. I upgraded my graphics card and now I can't install/run Davinci anymore. I have tried to uninstall and install multiple times, but it is always the same problem. When I install Davinci (if I have deleted all the Appdata) I get the welcome window where I can do a quick setup, when I am done I get this following message:

"Assertion failed!

Program: C:\ProgramData\Blackmagic Design\DaVinci Resolve\Support\Onboarding\Davinci Resolve Welcome.exe
File: UiResolveOnboardingIPC.cpp, Line 124

Expression: p_Socket && (p_socket->state() ==
QLocalSocket::ConnectedState)"

After this if I click on Davinci Resolve again, nothing happens. It opens up in task manager but soon dissapears. What can I do?

My computer:
Processor Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz
Video Card Radeon RX 580 Series
Operating System Windows 10
RAM 16 GB

I also have the AMD Software: Adrenalin Edition if that matters.
I have also tried to install older drivers (and older Davinci versions as well) if that would be the problem, but no luck.
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Dwaine Maggart

Blackmagic Design

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Re: Assertion Failed

PostTue Mar 21, 2023 11:15 pm

In a File Explorer window, go to:

C:\Program Files\Blackmagic Design\DaVinci Resolve

and run CaptureLogs

This will place a Resolve log file named similar to this on your Windows desktop: DaVinci-Resolve-logs-20181228_140434.zip (You may not see the .zip extension if your system is set to hide known extensions).

Then open Windows System Information and do a File - Save (Not a File Export), which will generate a .NFO file.

Place both those files on a file sharing site and provide links to the files here. Make sure the links don't require access credentials.

If you are a new Forum user, you may not be allowed to post URLs. If this happens, just put a space near the front of the URL, so the system doesn't think it's a URL.
Dwaine Maggart
Blackmagic Design DaVinci Support
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Eelvizz

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Re: Assertion Failed

PostWed Mar 22, 2023 1:27 pm

Thank you!

Here are the files:
Last edited by Eelvizz on Thu Mar 23, 2023 11:38 am, edited 1 time in total.
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Dwaine Maggart

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Re: Assertion Failed

PostWed Mar 22, 2023 5:20 pm

Resolve is crashing immediately after running it's GPUDetect process, which is basically the first thing it does.

And in the NFO Windows Error Reporting log, this is what's making it crash (translated from Swedish to English):

2023-03-22 13:18 Application Error The error occurred in the application named: Resolve.exe, version 18.1.4.9, timestamp 0x00000000
, the error occurred in the module named: nvcuda64.dll, version 31.0. 15.3129, timest stamp 0x640826be 
 
 Exception code: 0xc0000409 
 
 Error shift: 0x000000000000553c834 
 
 Process-ID: 0x405c 
 
Path to program: C:\Program Files\Blackmagic Design\DaVinci Resolve\Resolve.exe
Path to module: C:\WINDOWS\system32\DriverStore\FileRepository\nvaki.inf_amd64_6eb893147ae84f6d\nvcuda64 .dll
Report ID: 31cdd4a7-db46-49db-8f8b-648b53bc5591
Faulting Package Full Name: 
Program ID Relative to Faulting Package :

I don't know why it's using the nvcuda64.dll file, if you've removed the NVIDIA drivers from the system.

Look in Windows Settings - Apps & features, and if you see any NVIDIA stuff in the list, uninstall it, and see if that helps.

Otherwise, if you can make the C:\WINDOWS\system32\DriverStore\FileRepository\nvaki.inf_amd64_6eb893147ae84f6d\nvcuda64 .dll file go away some how, that should help.
Dwaine Maggart
Blackmagic Design DaVinci Support
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Eelvizz

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  • Real Name: Elvira Hallberg

Re: Assertion Failed

PostThu Mar 23, 2023 11:38 am

Thank you for finding the problem!

I decided to reinstall my computer to get rid of all of the Nvidia files and now it is working. Thank you so much for the help!

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