with the (few) problems i've had with resolve, my first port of call (after checking basics, such as drivers, conflicts, etc.,) is here.
the SUPPORT i've received here has been second to none, be it from old pros, experienced amateurs, and, of course, bm themselves, who chime in regularly.
with more than a million users worldwide, i'd be very surprised to receive anything more than a boilerplate answer from such a small company. IF you sent it in with a comprehensive explanation, system info, and of course, the requested logs, then you might well get a more specific reply...
you might have started off by asking here about your problem in the first place, not that you mention it in your post, nor your system specs....
anyway, good luck.