Stuck on Splash Screen

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onelife

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Stuck on Splash Screen

PostTue May 23, 2023 11:45 pm

I just downloaded the Resolve 18, after trying the 18.5 with the same results. I get it all downloaded and go to open it and it starts to come up and then when it says "Loading Fairlight Engine" it gets stuck every time and will not go further, just tells me it is frozen and I can close or wait. I have nothing plugged into any USB ports or anything else, it is a laptop running Windows 11. It says that it should all run. Any Ideas??? I am lost...
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Screenshot 2023-05-23 184332.png
Screenshot of the stuck screen
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Scott Pratt
Onelifewithscottandjenn@gmail.com
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Peter Chamberlain

Blackmagic Design

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Re: Stuck on Splash Screen

PostWed May 24, 2023 3:14 am

I think you might need a GPU driver change

viewtopic.php?f=21&t=180252
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onelife

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Re: Stuck on Splash Screen

PostSun May 28, 2023 12:08 am

Thank you for that. Do you have any suggestions? here is what my laptop is running, unfortunately, Im not 100% sure what im needing or even what I have...

OS Name Microsoft Windows 11 Home
Version 10.0.22621 Build 22621
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-79EG65E
System Manufacturer HP
System Model HP ENVY x360 Convertible 15m-ee0xxx
System Type x64-based PC
System SKU 9HZ86UA#ABA
Processor AMD Ryzen 5 4500U with Radeon Graphics, 2375 Mhz, 6 Core(s), 6 Logical Processor(s)
BIOS Version/Date Insyde F.23, 3/6/2023
SMBIOS Version 3.2
Embedded Controller Version 13.48
BIOS Mode UEFI
BaseBoard Manufacturer HP
BaseBoard Product 876F
BaseBoard Version 13.48
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.22621.1413"
User Name DESKTOP-79EG65E\scott
Time Zone Central Daylight Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.39 GB
Available Physical Memory 2.33 GB
Total Virtual Memory 10.9 GB
Available Virtual Memory 1.87 GB
Page File Space 3.50 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Windows Defender Application Control policy Enforced
Windows Defender Application Control user mode policy Off
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
Scott Pratt
Onelifewithscottandjenn@gmail.com
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Peter Chamberlain

Blackmagic Design

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Re: Stuck on Splash Screen

PostTue May 30, 2023 1:39 am

I'm not sure that system can run Resolve with only 2GB of available memory from the 8GB starting point. The GPU also seems very underpowered.
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Uli Plank

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Re: Stuck on Splash Screen

PostTue May 30, 2023 3:28 am

You could try an older, less demanding version of DR, they are still all available on the support page.
Now that the cat #19 is out of the bag, test it as much as you can and use the subforum.

Studio 18.6.6, MacOS 13.6.6, 2017 iMac, 32 GB, Radeon Pro 580
MacBook M1 Pro, 16 GPU cores, 32 GB RAM and iPhone 15 Pro
Speed Editor, UltraStudio Monitor 3G
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onelife

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Re: Stuck on Splash Screen

PostTue May 30, 2023 2:28 pm

Thank you, I will see what I can do to upgrade.
Scott Pratt
Onelifewithscottandjenn@gmail.com
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onelife

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Re: Stuck on Splash Screen

PostSat Jun 03, 2023 9:51 pm

I am not able to upgrade the GPU as it is part of the motherboard so I did upgrade the RAM to 32GB and it still gets to the point on the splash screen where it says loading fairlight engine and just stops, wont load any further...
Scott Pratt
Onelifewithscottandjenn@gmail.com
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Marc Wielage

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Re: Stuck on Splash Screen

PostSat Jun 03, 2023 10:26 pm

onelife wrote:I am not able to upgrade the GPU as it is part of the motherboard so I did upgrade the RAM to 32GB and it still gets to the point on the splash screen where it says loading fairlight engine and just stops, wont load any further...

I'm guessing your system may not have enough resources to run Resolve. Resolve is very demanding for CPU cores, GPU power, and RAM. There's almost no such thing as "too much hardware" for Resolve. The usual answer for lag or slow speed is "more hardware is better." Fast hard drives (particularly RAIDs or SSDs) help as well. Sometimes it's not just one thing -- it's the effect of several things together that determine speed and efficiency.

Richard Lackey does about as good a job as anybody in listing the real-world minimum specs on what you need to run Resolve effectively:

https://www.richardlackey.com/davinci-resolve-system

Puget Systems puts together customized PCs specifically for Resolve, and their parts lists are illuminating:

https://www.pugetsystems.com/recommende ... esolve-187

Macs are good as well, and a fully-equipped Mac Pro or a big Mac Studio Ultra can do very well with 4K in most circumstances. I don't think laptops are ideal for Resolve, but they can run up to 4K sessions provided you have fast storage and don't use a lot of OFX or noise-reduction nodes. Complex node trees can be a struggle, but you can always cache when necessary if you hit a slowdown.
marc wielage, csi • VP/color & workflow • chroma | hollywood
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onelife

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Re: Stuck on Splash Screen

PostMon Jun 05, 2023 12:34 am

Thank you for those links. I haven't even been able to get to the program. As soon as I click the Icon to open it, it starts with that splash screen and then just stops, nothing loads. I will certainly look at the links you sent. I spoke to a couple of the IT guys at work and they said with what I have and being SSD and I just upgraded RAM, it should be enough to at least open Resolve, it may run glitchy and not work well, but it should at least open the program. Unfortunately, I am not in a financial position to purchase new computers or hardware yet, but I will work towards it. Right now I am using Kdenlive and it works ok, a little glitchy while editing, but when I render the videos, they come out good. Its just not really what I was hoping to run...
Scott Pratt
Onelifewithscottandjenn@gmail.com

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