Can't download DaVinci or delete old one

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larrylmelton

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Can't download DaVinci or delete old one

PostTue May 30, 2023 6:27 pm

I have previously downloaded and used DaVinci 18 to produce videos. I tried opening it and I received an error message that the .exe cannot be located. I searched in all the normal ways, including my trash can.

A Goggle search advised me to download the program again. I received a message to insert the CD installation disk. I have none because I downloaded it from the internet. Another Goggle search said to delete DaVinci and start over. Again, I get message to insert CD. Again, I don’t have one since I downloaded the free version online.

Now, I can’t download DaVinci, delete what files are there, and I have video footage to edit.
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Peter Chamberlain

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Re: Can't download DaVinci or delete old one

PostWed May 31, 2023 2:20 am

Let's start with some info as listed in the FAQs above. Exact OS version is a good start.
Are you downloading from the BMD support web site?
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larrylmelton

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Re: Can't download DaVinci or delete old one

PostThu Jun 01, 2023 1:23 am

Peter Chamberlain wrote:Let's start with some info as listed in the FAQs above. Exact OS version is a good start.
Are you downloading from the BMD support web site?


Device name LARRYLAPTOP
Processor 11th Gen Intel(R) Core(TM) i9-11900H @ 2.50GHz 2.50 GHz
Installed RAM 64.0 GB (63.7 GB usable)
System type 64-bit operating system, x64-based processor

The puzzling thing, is I used DaVinci about a month ago to edit a video.
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Peter Chamberlain

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Re: Can't download DaVinci or delete old one

PostThu Jun 01, 2023 1:58 am

Linux?
Win10?
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gtempleman

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Re: Can't download DaVinci or delete old one

PostThu Jun 01, 2023 2:37 pm

First, let's get the terminology straight so everyone is on the same page. From the Black Magic site one would "download" the installation file. On Windows that would then be run to "install" the program itself. (As asked, what operating system, as the process differs slightly.) To remove the program it should be "uninstalled" (again, in Windows) and not "deleted". When the words download and install, or delete and uninstall are used interchangeably, everyone gets confused what the user is actually doing.
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larrylmelton

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Re: Can't download DaVinci or delete old one

PostFri Jun 02, 2023 5:58 pm

Sorry. When copied the information from my system file, I could have sworn Windows 11 was included.

Windows 11, version 22H2. All updates installed, and no new ones as of 6/2/23.
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larrylmelton

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Re: Can't download DaVinci or delete old one

PostFri Jun 02, 2023 6:53 pm

I don’t recall which site I downloaded from, as I believe I followed a link within an article recommending DaVinci for video editing. It was version 18.

What is puzzling is I used the program for several videos and then the .exe file disappeared. There was an icon, but it was white and when clicked on stated the could not be found.

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