"Failed to Create Blackmagic Cloud Project"

Hello

I upgraded to 18.6.3 Studio today and work daily in a multi-user Blackmagic cloud library. I am trying to create a new project, I get the normal cloud library dialogue, upon entering the info and submitting, I get "Failed to create Blackmagic Cloud Project - please check your network connection and try again" -- I tried logging out of my cloud account and back in -- still doesn't work.

• my media storage folder is located on an attached network volume (and this has always worked in the past).
• my internet connection is fine.

Proxy sync set to 'no sync'
Camera sync set to 'no camera sync'

Any ideas on what could be wrong?

Thanks!
--Johnny

I have the same issue with this new update. I contact Blackmagic still waiting for response. They dont think its an update issue, but will see.

+1

This is so frustrating. This hasn't worked for months....

I am experiencing the same issue on my Mac Studio M1 Ultra running Ventura 13.5.1.

Restarting the machine appears to have solved the issue.

I also upgraded my Studio on my work computer to 18.6.3 on (11/14). Today I experienced exactly the same scenario described by the OP.

Restarting my work computer did not have any effect.

Luckily I have a personal laptop with 18.6.2 free version installed. I was able to create a new cloud project on it and later access the same project file on the work computer. At this time I tend to think 18.6.3 introduced a new bug.

I hope this workaround works for you, too.

~Robert

I have an interesting wrinkle to add to this mystery.

My M1 Macbook Pro running Sonoma 14.0 and Davicni 18.6.3 will not upload nor copy a project to our cloud account. However, yesterday I used my colleagues computer, an M1 Studio running Sonoma 14.0 but Davinci 18.5 to successfully upload to the cloud. 18.5 was not working on my Macbook for cloud upload previously either.

Seems like the kind of computer is the only variable I can find.....

[Rohit Gupta]

Can you post logs please when you get the error? Help menu to capture diagnostic logs.

Can you post logs please when you get the error? Help menu to capture diagnostic logs.

When trying to create new project in 18.6.3 Studio (Intel i9 13th gen running Windows 11), this dialog box shows up (please see attached screen snip). Upon clicking on OK, 18.6.3 returns immediately to Project Manager, giving no chance to enable logging.

As I previously mentioned, a workaround is to create new cloud projects on a different computer with another Resolve (18.6.2 free version, in my case).

~Robert

I'm having the exact same issue. It's really affecting my workflow.

Is there any way to roll back to the previous update, other than uninstalling and reinstalling?

Can you post logs please when you get the error? Help menu to capture diagnostic logs.

How can I do that?

I also tried importing a project from iPad and same problem appears...

I'm also having the same issue after updating and restarting the pc didn't fix it.

We are having the same issue and it causes big problems since we need the collaboration feature.
I am really disappointed, all of the last updates came with MAJOR bugs.

[Peter Chamberlain]

Guys. Without more info, like the logs as Rohit requested it will be hard to advise.
Please see the FAQs.
Btw, if you can see the BMD web site from your system, go there and select the cloud icon top right on the home page. If that doesn’t take you to the Blackmagic Cloud login page please look into your firewall and or router settings.

These are my logs.

Same here unfortunately.

I have been having the same problem and when trying to create a new project I clicked on the "Go to Blackmagic Cloud" button in the bottom left of the new project pop up. When I got there I got a message that the beta period had ended and that I needed to upgrade if I wanted to continue to use cloud projects. I went through the steps to upgrade to their free plan and now everything is back to normal. I can create cloud projects again.

I hope this helps.

Hello everyone,

I had exactly the same issue since the update. The only thing that worked for me was to log in to your Blackmagic Design Cloud Account, https://auth.cloud.blackmagicdesign.com , and confirm your plan. I am not sure, but it seems that the previous version was a Beta version and it just required confirmation that you would still like to proceed with the plan (I had a free plan so no extra charges occurred during this process). Restart the Davinci Resolve Studio and see if it works for you.

Same for me too!

I get the same message, neither creating a new project nor copying an existing local project over to the cloud DB works. The logs are not very expressive at the time the error occurs:

18.6.3 Build 19, MacOS Sonoma (latest), M1 Max 64 GB RAM

Code: Select all

0x1d775dec0    | Main                 | INFO  | 2023-11-22 18:13:57,444 | Close splash screen
0x1d775dec0    | Main                 | INFO  | 2023-11-22 18:13:57,444 | Launching main loop
0x1d775dec0    | SyManager.Signals    | INFO  | 2023-11-22 18:13:57,704 | Fusion templates changed
0x1d775dec0    | Fusion               | INFO  | 2023-11-22 18:13:57,955 | Started script server: 99966

0x1d775dec0    | SyManager.Signals    | INFO  | 2023-11-22 18:14:14,853 | Current project pointer changed to (PVZ5) from DB (ThiesFX : Cloud:D)
0x1d775dec0    | SyManager.Signals    | INFO  | 2023-11-22 18:14:14,853 | Current timeline pointer () is changed
0x1d775dec0    | UI.ActionManager     | WARN  | 2023-11-22 18:14:14,865 | Action [fairlightImmersiveEditADMScene] is not a valid global action
0x1d775dec0    | UI                   | WARN  | 2023-11-22 18:14:14,920 | Failed to find value '0' in combo-box
0x1d775dec0    | SyManager.Signals    | INFO  | 2023-11-22 18:14:14,963 | Media pool relink status changed to 0
0x1d775dec0    | SyManager            | WARN  | 2023-11-22 18:14:15,008 | No reply received from file system, assume successfully deleted folder /Users/heikothies/Movies/Resolve Project Backups/a5ac05be-d3ce-4f31-9acd-ddcdd1763cda.
0x1d775dec0    | SyManager            | WARN  | 2023-11-22 18:14:15,018 | No reply received from file system, assume successfully deleted folder /Users/heikothies/Downloads/CacheClip/a5ac05be-d3ce-4f31-9acd-ddcdd1763cda.
0x1d775dec0    | SyManager            | WARN  | 2023-11-22 18:14:15,029 | No reply received from file system, assume successfully deleted folder /Users/heikothies/Downloads/.gallery/a5ac05be-d3ce-4f31-9acd-ddcdd1763cda.
0x1d775dec0    | SyManager.Signals    | INFO  | 2023-11-22 18:14:15,031 | Main view page is changed to 1
0x1d775dec0    | UI                   | WARN  | 2023-11-22 18:14:15,031 | Failed to get auto update information.
0x1d775dec0    | SyManager.Signals    | INFO  | 2023-11-22 18:14:15,060 | Main view page is changed to 17
0x1d775dec0    | UI                   | WARN  | 2023-11-22 18:14:15,097 | UI Persistence - MediaPoolFloatingWindowGeometry not read
0x1d775dec0    | SyManager.Signals    | INFO  | 2023-11-22 18:14:15,106 | Main view page is changed to 17
0x1d775dec0    | UI                   | INFO  | 2023-11-22 18:14:15,110 | Launching main window
0x1d775dec0    | UI                   | INFO  | 2023-11-22 18:14:15,391 | Gallery pointer is changed, refreshing color gallery
0x1d775dec0    | UI                   | INFO  | 2023-11-22 18:14:15,403 | Gallery pointer is changed, refreshing gallery browser
0x1d775dec0    | SyManager.ProjectManager | INFO  | 2023-11-22 18:14:15,458 | Start saving project PVZ5
0x1d775dec0    | SyManager.ProjectManager | ERROR | 2023-11-22 18:14:15,936 | Error detected while performing <Save Project>: Failed to save the current project PVZ5 to DB: Blackmagic_Cloud_Project_Creation_Failed
0x1d775dec0    | UI                   | ERROR | 2023-11-22 18:14:15,937 | Failed to save project PVZ5
0x1d775dec0    | SyManager.Signals    | INFO  | 2023-11-22 18:14:20,115 | Main view page is changed to 12
0x1d775dec0    | SyManager.Signals    | INFO  | 2023-11-22 18:14:20,360 | Current project pointer changed to (Untitled Project) from DB (ThiesFX : Cloud:D)
0x1d775dec0    | SyManager.Signals    | INFO  | 2023-11-22 18:14:20,360 | Current timeline pointer () is changed
0x1d775dec0    | UI.ActionManager     | WARN  | 2023-11-22 18:14:20,368 | Action [fairlightImmersiveEditADMScene] is not a valid global action
0x1d775dec0    | UI                   | WARN  | 2023-11-22 18:14:20,422 | Failed to find value '0' in combo-box
0x1d775dec0    | SyManager.Signals    | INFO  | 2023-11-22 18:14:20,464 | Media pool relink status changed to 0
0x1d775dec0    | UI                   | INFO  | 2023-11-22 18:14:20,775 | Gallery pointer is changed, refreshing color gallery
0x1d775dec0    | UI                   | INFO  | 2023-11-22 18:14:20,784 | Gallery pointer is changed, refreshing gallery browser
0x1d775dec0    | SyManager.Signals    | INFO  | 2023-11-22 18:14:24,087 | Main view page is changed to 12
0x1d775dec0    | SyManager.Signals    | INFO  | 2023-11-22 18:14:28,688 | Main view page is changed to 12


Hello everyone,

I had exactly the same issue since the update. The only thing that worked for me was to log in to your Blackmagic Design Cloud Account, https://auth.cloud.blackmagicdesign.com , and confirm your plan. I am not sure, but it seems that the previous version was a Beta version and it just required confirmation that you would still like to proceed with the plan (I had a free plan so no extra charges occurred during this process). Restart the Davinci Resolve Studio and see if it works for you.

This worked for me, too. I had to go select a new plan type. Then I got double billed.

So that's when I discovered there's no way to contact Blackmagic billing on the cloud website. So that's cool.

I'm having this issue as well. The first time it happened, I was trying to create a new project in a database that a client shared with me, i.e. the cloud database is under their blackmagic username. I asked him to go to his machine and make sure he was logged in, and sure enough, he wasn't. Once he refreshed his blackmagic login, I could then create a new project.

But now it's happening on my own cloud database. I'm definitely signed in but I cannot create a new project in the cloud database. Network connection is fine, and VPN is not activated.

I fixed this all by logging into my Blackmagic account and selecting to "Upgrade to Free plan" It let me know that the beta period of the service had ended and that was trick.

Hi, I was encountering this issue and found the solution!
Go into your Blackmagic Cloud account that the project library is being charged to and look into "manage plans". A pop up should show telling you the "beta" has ended, suggesting you upgrade to the full version. By default, it will set you to the base "free" version that doesn't include any project libraries, you need to click upgrade "extras" to get the project library included. After doing this, the problem was solved and I was able to create new projects in my blackmagic cloud project library. Hope this helps.

Boah, please Blackmagic team, what's going on?
I have a paid plan for more than a year for a project library. But just like cstone3234, when I log in, it says "Not included in this plan" for the project library. This is of course wrong, as I use it for a year and pay for it.
But suddenly it no longer works.
I don't dare to "upgrade" because I'm afraid that my existing database might be lost/deleted.
Please people of Blackmagic, show us a way out quickly.

Cheers,
Nils

This inability to create or copy project to the cloud database is a new issue for us. Please can we get some kind of comprehensive solution to this problem — or at least an explanation of how to fix our "plan" — the "answers" provided by users above do not seem to be "answers" for us. Thanks in advance.

How has this gone unacknowledged, let alone unfixed for three months? Still can't create or duplicate projects on the Blackmagic Cloud.

Was all working fine on 18.6.4 all the way up until today. The only thing that changed was that yesterday I logged into the Blackmagic Camera app on an iPhone and uploaded some files to my BM storage with the included 2GB of storage in the basic plan. Storage isn't even full, and came to work today to find I can't make a new project.

Still impossible for me to create a cloud project.




#TIME Wed Apr 17 11:09:07 2024 - Uptime 00:00:36 (hh:mm:ss)
#PROGRAM_NAME DaVinci Resolve Studio v18.6.5.0007 (macOS/Clang x86_64)
#BMD_ARCHITECTURE x86_64
#BMD_BUILD_UUID e3534717-f2b0-42d8-ab1e-644a9746adfd
#BMD_GIT_COMMIT f7c6e119fb00645af5ac45a149d4552aeaa8b0a3
#BMD_UTIL_VERSION 18.6.5.0007
#OS macOS

0 Resolve 0x00000001000934b9 Resolve + 603321
1 Resolve 0x000000010009275c Resolve + 599900
2 libsystem_platform.dylib 0x00007ff80ac745ed _sigtramp + 29
3 ??? 0x0000000000000000 0x0 + 0
4 libsystem_c.dylib 0x00007ff80ab6db45 abort + 123
5 libc++abi.dylib 0x00007ff80ac01282 abort_message + 241
6 libc++abi.dylib 0x00007ff80abf33e1 _ZL28demangling_terminate_handlerv + 241
7 libobjc.A.dylib 0x00007ff80a8c67d2 _ZL15_objc_terminatev + 104
8 libc++abi.dylib 0x00007ff80ac006db _ZSt11__terminatePFvvE + 6
9 libc++abi.dylib 0x00007ff80ac03123 __cxa_rethrow + 99
10 libobjc.A.dylib 0x00007ff80a8d2940 objc_exception_rethrow + 37
11 AppKit 0x00007ff80ddb1080 -[NSApplication run] + 659
12 libqcocoa.dylib 0x00000001b64a5e63 qt_plugin_instance + 197235
13 libQt5Core.5.dylib 0x000000012c1f7fd6 _ZN10QEventLoop4execE6QFlagsINS_17ProcessEventsFlagEE + 502
14 libQt5Core.5.dylib 0x000000012c1fbf92 _ZN16QCoreApplication4execEv + 130
15 Resolve 0x00000001034a0ce2 _ZN9QtPrivate11QSlotObjectIM10QEventLoopFvvENS_4ListIJEEEvE4implEiPNS_15QSlotObjectBaseEP7QObjectPPvPb + 57218
16 Resolve 0x000000010349e96c _ZN9QtPrivate11QSlotObjectIM10QEventLoopFvvENS_4ListIJEEEvE4implEiPNS_15QSlotObjectBaseEP7QObjectPPvPb + 48140
17 Resolve 0x00000001034701cd _ZN9QtPrivate11QSlotObjectIM29UiProxyGeneratorFolderWatcherFvRK7QStringENS_4ListIJS4_EEEvE4implEiPNS_15QSlotObjectBaseEP7QObjectPPvPb + 237501
18 dyld 0x00007ff80a8ec41f start + 1903
Signal Number = 6

----------------------------------------------------------------------
#TIME Wed Apr 17 11:14:20 2024 - Uptime 00:00:37 (hh:mm:ss)
#PROGRAM_NAME DaVinci Resolve Studio v18.6.5.0007 (macOS/Clang x86_64)
#BMD_ARCHITECTURE x86_64
#BMD_BUILD_UUID e3534717-f2b0-42d8-ab1e-644a9746adfd
#BMD_GIT_COMMIT f7c6e119fb00645af5ac45a149d4552aeaa8b0a3
#BMD_UTIL_VERSION 18.6.5.0007
#OS macOS

0 Resolve 0x00000001000934b9 Resolve + 603321
1 Resolve 0x000000010009275c Resolve + 599900
2 libsystem_platform.dylib 0x00007ff80ac745ed _sigtramp + 29
3 ??? 0x0202020202020202 0x0 + 144680345676153346
4 libQt5Core.5.dylib 0x000000012c224db9 _ZN7QObject5eventEP6QEvent + 745
5 libQt5Widgets.5.dylib 0x000000011dd24616 _ZN19QApplicationPrivate13notify_helperEP7QObjectP6QEvent + 262
6 libQt5Widgets.5.dylib 0x000000011dd2599f _ZN12QApplication6notifyEP7QObjectP6QEvent + 463
7 Resolve 0x0000000103478d45 _ZN9QtPrivate11QSlotObjectIM29UiProxyGeneratorFolderWatcherFvRK7QStringENS_4ListIJS4_EEEvE4implEiPNS_15QSlotObjectBaseEP7QObjectPPvPb + 273205
8 libQt5Core.5.dylib 0x000000012c1fb9f7 _ZN16QCoreApplication15notifyInternal2EP7QObjectP6QEvent + 167
9 libQt5Core.5.dylib 0x000000012c1fcd49 _ZN23QCoreApplicationPrivate16sendPostedEventsEP7QObjectiP11QThreadData + 1353
10 libqcocoa.dylib 0x00000001c3903a88 qt_plugin_instance + 200344
11 libqcocoa.dylib 0x00000001c39041b8 qt_plugin_instance + 202184
12 CoreFoundation 0x00007ff80ad22eba __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17
13 CoreFoundation 0x00007ff80ad22e5c __CFRunLoopDoSource0 + 157
14 CoreFoundation 0x00007ff80ad22c35 __CFRunLoopDoSources0 + 217
15 CoreFoundation 0x00007ff80ad218bf __CFRunLoopRun + 916
16 CoreFoundation 0x00007ff80ad20ec1 CFRunLoopRunSpecific + 560
17 HIToolbox 0x00007ff8147a5f3d RunCurrentEventLoopInMode + 292
18 HIToolbox 0x00007ff8147a5b84 ReceiveNextEventCommon + 199
19 HIToolbox 0x00007ff8147a5aa8 _BlockUntilNextEventMatchingListInModeWithFilter + 64
20 AppKit 0x00007ff80ddbfb18 _DPSNextEvent + 858
21 AppKit 0x00007ff80ddbe9c2 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1214
22 AppKit 0x00007ff80ddb1037 -[NSApplication run] + 586
23 libqcocoa.dylib 0x00000001c3902e63 qt_plugin_instance + 197235
24 libQt5Core.5.dylib 0x000000012c1f7fd6 _ZN10QEventLoop4execE6QFlagsINS_17ProcessEventsFlagEE + 502
25 libQt5Core.5.dylib 0x000000012c1fbf92 _ZN16QCoreApplication4execEv + 130
26 Resolve 0x00000001034a0ce2 _ZN9QtPrivate11QSlotObjectIM10QEventLoopFvvENS_4ListIJEEEvE4implEiPNS_15QSlotObjectBaseEP7QObjectPPvPb + 57218
27 Resolve 0x000000010349e96c _ZN9QtPrivate11QSlotObjectIM10QEventLoopFvvENS_4ListIJEEEvE4implEiPNS_15QSlotObjectBaseEP7QObjectPPvPb + 48140
28 Resolve 0x00000001034701cd _ZN9QtPrivate11QSlotObjectIM29UiProxyGeneratorFolderWatcherFvRK7QStringENS_4ListIJS4_EEEvE4implEiPNS_15QSlotObjectBaseEP7QObjectPPvPb + 237501
29 dyld 0x00007ff80a8ec41f start + 1903
Signal Number = 11

I had the out of beta message today on my cloud account webpage.

Now everything works