Hey Marc, here's some more details.
Marc Wielage wrote:Let me try to understand this: are the Gallery Stills disappearing and becoming unlinked, or are the media clips in the timeline themselves become unlinked?
It's the media clips in the timeline (well, in the color grading window) that
show offline, but aren't, because they immediately return as soon as I roll my mouse over a gallery still.
Marc Wielage wrote:Check User Prefs -> System -> Media Storage and make sure that the drive listed at the top of the list is your Gallery Stills drive (or path), and that you have full read/write permissions enabled on that. The rest of the drives should have the rest of the media in your project, and full read/write permissions should also be enabled on those.
The top location is my internal drive Movies folder. This is a laptop, so I have it there to ensure it's always available. That said, media is always stored on a Synology NAS, or more recently, on a Synology Drive sync (a local cache of a NAS), which is what you're seeing in the second line.
- Media Storage Locations
- CleanShot 2024-04-05 at 11.06.36.jpg (39.88 KiB) Viewed 300 times
Marc Wielage wrote:In addition, go to Project Settings -> Master Settings -> Working Folders, and make sure the correct drive/path is listed for Proxy, Cache, and Gallery Stills Location. The same cautions about permissions still hold.
I have an NVMe RAID that I use as my scratch disk, so that's "Scratch" in the screenshot below. When I first checked this pane just now, the Cache location was simply "CacheClip" and not the full path you see here; probably because I was mobile yesterday. So I've reset that now, however I doubt that was the problem as that setting is checked pretty regularly.
- Working Folders
- CleanShot 2024-04-05 at 11.08.43.jpg (51.96 KiB) Viewed 300 times
Marc Wielage wrote:What specific source media types are you using? We've seen some weirdness with Sonoma and H.264/H.265 files, but I don't have any concrete answers yet. With embedded timecode formats (Red Raw, Alexa Raw, BMD Raw, ProRes, DNxHR, etc.) it's usually fine. I have occasionally seen Gallery stills go stupid and go away just because the source drive temporarily went to sleep; exiting and relaunching Resolve usually solves that problem.
Mostly ProRes and Blackmagic RAW. Some H.264/H.265, and I am on Sonoma 14.2.1, but this problem goes back years.
I tried to recreate the issue while screen recording but of course didn't manage to, and I have to move on to other things now, but I will try to remember to screen cap next time I'm coloring so I can share that. I am starting to wonder if it only happens after I've grabbed some stills, since rolling over the stills is what fixes it -- I don't think I've ever had this happen and
not had stills to roll over to fix it.
Cheers,
-Joseph