Trying to figure out why Resolve crashes with new AMD driver

I hope Dwaine Maggart can take a look.

I have been trying every AMD driver that came out since 23.8.2 and they all crash with Resolve. Nothing i do or try ever fixes the issue, i always revert to that driver and no matter how many AMD reports i place they don't seem to care or notice any issues.

I uploaded the log file and system information files

Resolve 18.5.4
Win 11 latest update
5800X + 6800XT + 32 GB RAM
SSD drives
Sony A7 III 4k 25p footage

OneDrive link to the Log files:

https://1drv.ms/f/s!Atnmt-VCDTn1kokt6hf ... A?e=ReSZbq

Did you try this: https://www.amd.com/en/support/kb/faq/gpu-601?

I have been trying every AMD driver that came out since 23.8.2 and they all crash with Resolve.

Have you tried anything else relatively demanding for the card? Games, graphics tests? Run couple of MSI Kombustor tests and see if it crashes or not. Maybe it's something related to your hardware that just manifests (or doesn't) with certain drivers.

I have been trying every AMD driver that came out since 23.8.2 and they all crash with Resolve.

Have you tried anything else relatively demanding for the card? Games, graphics tests? Run couple of MSI Kombustor tests and see if it crashes or not. Maybe it's something related to your hardware that just manifests (or doesn't) with certain drivers.

Yes, i tried gaming, videos, photo editing.. every program works fine with 0 crashes.

Only resolve crashes with anything newer than the 23.8.2 driver.

Did clean installs, new windows install, nothing helps, all the drivers end up crashing Resolve.

Did you try this: https://www.amd.com/en/support/kb/faq/gpu-601?

Ofc i did, same result, Resolve crashes after few minutes of editing.

Perfectly stable with 23.8.2 though, one would say don't fix that which is not broken, but this is getting frustrating since you cannot install anything new and be able to work for over a year, and neither BMD or AMD took notice about this.

Some users around the forum also found stability with 23.8.2 but it's weird because in the past i used to update my drivers each time and there were no problems but suddenly after this driver i've hit a wall with stability.

How often do you reinstall Windows? I find it gets bloated over time with bits and pieces of old software and especially the updates that are pushed via Update. So I usually do a clean install once in a while with an iso taken directly from Microsoft that contains the latest updates to not let the updater do its garbage.

Also there were sime issues with some of the new Sony flavors of XAVC that crashed the moment you clicked on them in the media pool. Workaround was to convert them to something else.

My Windows install is very clean.

Resolve / Syncaila / Affinity Photo / Office / Ocean Audio and a game or two. Everything licensed, everything clean.

Each time i go back to 23.8.2 driver everything works perfect in Resolve, when i try a newer driver BOOM, Resolve crashes, everything else works just fine.

If this is still up in the next few days and I won't forget I'll get my colleague that received my old 5800X and 6800XT reference system to install the latest Resolve and see if I can reproduce the issue on that system.

Currently on 23.9.1 and stable with 7900XTX and 5800X3D. 18.6.1, dunno if that makes any difference.

I've been using the AMD Pro driver version which is from 22 quarter 4 and that works reasonably well although decoding does often leave artifacts so I have to be careful there.

I've been debating about switching back to using the latest adrenalin driver version though and may just give it a go this weekend to see what happens so I'll report back. I'd definitely recommend trying the Pro driver version though and see if that makes any difference for your setup.

Just to note though I'm on Windows 10 64 bit, RX6700XT, 5900X, 128Gb RAM, and Tomahawk MB so there are differences in setup.

I'm not interested in the Pro driver, never liked the Studio ones as well when i had Nvidia GPU.

[Dwaine Maggart]

I just happened to run a test of the Standard Candle 10 - 66 blur node project over the weekend on a Win11 system with an RX6600XT card, with the AMD 24.2.1 driver, and there were no issues.

I've not seen any issues with this GPU under Win11 with any of the recent AMD drivers.

Looking at your logs, I don't see any real GPU related issues in the logs where you have the 24.2.1 driver installed. What issues are you having with it? Are they project specific, perhaps relating to some specific grading operation?

If you have a specific project causing issues, I'd like to see a project export .drp of the project, to see if I can repro the issues here.

I'm not having trouble with the rendering part and it is not project related.

Anything i do while editing can trigger an instant crash on Resolve with no error reporting message, Resolve just closes.

I'm trying to figure out what it is and for now it baffles me. Given how absolutely rock stable the 23.8.2 driver is for me, leads me to believe that Windows and other components are working perfectly fine.

Also while trying new drivers Resolve is the only program that crashes for me.

I can do my work just fine like it is but i find it very strange that i cannot use any new driver that came out ever since.

This is the first time that i have uploaded the logs hoping to find something but if you say it's nothing inside there then i'm lost to what can cause this behavior.

Are you running an undervolt on that card? If you do, I'd up the voltage a bit and see if anything changes.

I just happened to run a test of the Standard Candle 10 - 66 blur node project over the weekend on a Win11 system with an RX6600XT card, with the AMD 24.2.1 driver, and there were no issues.

If you have a specific project causing issues, I'd like to see a project export .drp of the project, to see if I can repro the issues here.

Here is a project (archive + crash log)that silently crashes Resolve 18.4.5 in the same way Florin reports: https://www.dropbox.com/s/fykrzgwiwmt10sf/AMD%2024-2-1%20error.zip?dl=0

Card is 6600 (no XT). Crash happens just say 1-2 minutes into working with the project. Other projects are OK and render OK. Didn't test 24.1.1, backed out to 23.11.1 which does not have an issue with the project. Link will work once the dra has uploaded, will take a little while. I've sent an error report to AMD.

Do you have any third party plugins/effects/extension installed?

If so, it could be one of those.

No 3rd party plugins, only Resolve built in stuff.

Staying on 23.8.2.. working rock solid this way, just sad that i usually have everything up to date and this time i am forced not to have it.

Just learned a new trick and seems it is a module called ucrtbase.dll that crashes Resolve with the latest 24.2.1 driverv 10.0.1904.

I wonder if any NVIDIA users are having issues recently. I have similar issues with my AMD rig and nothing seems to fix it. Is this a DVS v18+ stability issue or something else?

There are complains on the Nvidia side as well, sadly the reasons are not easily discovered.

Just learned a new trick and seems it is a module called ucrtbase.dll that crashes Resolve with the latest 24.2.1 driverv 10.0.1904.

And you fixed this how?

I didn't, still using the downgrade, just figured someone could use this info?

Im on the same boat. Everything works fine with any driver version, except for Resolve with newer drivers. 23.1.1 is rock solid to me but has a little lower performance. With new drivers, I can do anything but when I go to the color page... it randomly crashes. Cant figure the trigger as it also crashes right after restarting it sometimes. Overall, it doesnt crash when Im only editing, color page is the culprit. Done extensive benchmarks and everything is smooth, overclocked or stock.

7900 XTX Nitro+ and Ryzen 7 5800.
Asus board and 32Gb of Kingston's Fury DDR4

Im on the same boat. Everything works fine with any driver version, except for Resolve with newer drivers. 23.1.1 is rock solid to me but has a little lower performance. With new drivers, I can do anything but when I go to the color page... it randomly crashes. Cant figure the trigger as it also crashes right after restarting it sometimes. Overall, it doesnt crash when Im only editing, color page is the culprit. Done extensive benchmarks and everything is smooth, overclocked or stock.

7900 XTX Nitro+ and Ryzen 7 5800.
Asus board and 32Gb of Kingston's Fury DDR4

23.1.1 felt strange to me, the Resolve UI runs at 60Hz, when i started editing and playing videos at 25 FPS the Resolve UI would be stuck at 25 HZ like the playback and felt laggy.

Went back to 23.8.2 which is rock solid for me but i also find it sad that every AMD driver after 23.1.x is crashing Resolve.

Yesterday i tried the latest 24.3.1 and noticed a strange pattern in the latest driver releases

I can edit about 1-2 hours with 0 crashes, but after the first crash that will happen, Resolve will crash in minutes and will continue to do this unless i go back to 23.8.2, so ... it might be a cache related thing? I'm guessing it cashes something and then starts crashing?

If you get an error with ucrtbase.dll, then your Microsoft Visual C++ Redistributable might got broken.

Have a look into your Windows control panel and uninstall all MS VC++ Redistributables:

https://www.autodesk.com/support/techni ... aries.html

Install the latest runtimes from Microsoft here:
https://learn.microsoft.com/en-US/cpp/w ... w=msvc-170

Note: it might be Resolve needs a specific Redistributable version, so it might a good idea to reinstall Resolve, too. AFAIK it’s installer does bring a specific version on its own.

Never seen the ucrtbase.dll error.

Never seen the ucrtbase.dll error.

That was in answer to:
viewtopic.php?p=1026992#p1026992

Maybe it’s the same for you but you don’t get an error message?

Never seen the ucrtbase.dll error.

That was in answer to:
viewtopic.php?p=1026992#p1026992

Maybe it’s the same for you but you don’t get an error message?

I meant to say that i haven't encountered that error on my system, i'm aware of people pointing it out. It also makes little sense since everything works fine on the older driver without changing anything else to the system.

Never seen the ucrtbase.dll error.

That was in answer to:
viewtopic.php?p=1026992#p1026992

Maybe it’s the same for you but you don’t get an error message?

I meant to say that i haven't encountered that error on my system, i'm aware of people pointing it out. It also makes little sense since everything works fine on the older driver without changing anything else to the system.

Older driver might use older redistributable.

Had a similar experience, except crashes (BSOD) were only during rendering. Every render gave a BSOD. I had been using AMD's Clean Utility to remove drivers but have since discovered that this utility may not be removing everything. Had Geek Squad (took PC in to stress test the GPU) wipe the GPU drivers (they have their own utilities), then re-install Adrenalin. This seems to be the solution. Others on YT recommend using DDU uninstaller, which reportedly completely wipes all of the drivers. Hope this helps.

Since life is never easy with software, an AMD representative asked me to install again the 24.3.1 driver and report more on the behavior, what i have found so far while also looking at the Windows Event Viewer is that when Resolve crashed another crash was also reported that an AMD one is also occurring.

Resolve error.jpg (144.62 KiB) Viewed 717 times

AMD crash.jpg (79.38 KiB) Viewed 717 times

I have investigated the AMD error and found out that it is related to the AMD Experience program which i always check in at every driver install for giving usage feedback. It seems that the service for this program is being blocked by Windows or something similar.

Went inside the Adrenalin driver and opted out from the service, and rebooted my PC.

Now Resolve doesn't crash at all while in the edit page (6 hours of edits so far) but will keep on crashing at random while in the Color page while editing grades.

After opting out of the User program the Resolve Crash event doesn't show up anymore either when Resolve is crashing while in the color page.

Forwarded the findings (alongside Resolve logs) to the AMD representative for further investigation.

Since life is never easy with software, an AMD representative asked me to install again the 24.3.1 driver and report more on the behavior, what i have found so far while also looking at the Windows Event Viewer is that when Resolve crashed another crash was also reported that an AMD one is also occurring.

Resolve error.jpg

AMD crash.jpg

I have investigated the AMD error and found out that it is related to the AMD Experience program which i always check in at every driver install for giving usage feedback. It seems that the service for this program is being blocked by Windows or something similar.

Went inside the Adrenalin driver and opted out from the service, and rebooted my PC.

Now Resolve doesn't crash at all while in the edit page (6 hours of edits so far) but will keep on crashing at random while in the Color page while editing grades.

After opting out of the User program the Resolve Crash event doesn't show up anymore either when Resolve is crashing while in the color page.

Forwarded the findings (alongside Resolve logs) to the AMD representative for further investigation.

I never install this. Don't really like any telemetry stuff. Also seems like Windows is at it again...Hope this will get addressed.

After disabling the AMD user experience program the stability of Resolve went trough the roof while editing, basically no crashes while in the Edit Page but some crashes still occurred on the Color Page while changing the grades, noticed that most of the crashes occurred while doing fast stuff like changing the grade > pressing TAB ( cinema viewer ) and then quickly Shift + D (bypass all grades), this is when Resolve was most likely to crash in the color page.

Further investigation and following more leads that i came across with people complaining about Windows 11 and TPM.

I disabled fTPM in BIOS, loaded up Windows (it will reset the PIN, after few tries it will ask you to input again the password).

Went back to BIOS enabled again fTPM.

So far in 1 day of editing 0 crashes in Resolve with the latest 24.3.1 driver, hope i won't jinx it.

The AMD user experience program is being blocked by Windows by default on my PC, the fTPM is a Microsoft forced implementation ... so i'm assuming that all my issues started from Microsoft and both Resolve and AMD Driver fell victims to this BS?

Unless you really need TPM I'd disable it or get a separate module for it. Its known to cause stutters in games and such (fTPM). Besides you only need to have it activated during Windows 11 install, its not required after. Since I'm on Windows 10 I didn't need to activate it at all. Maybe thats why I'm stable.

Unless you really need TPM I'd disable it or get a separate module for it. Its known to cause stutters in games and such (fTPM). Besides you only need to have it activated during Windows 11 install, its not required after. Since I'm on Windows 10 I didn't need to activate it at all. Maybe thats why I'm stable.

Yep, seen many people talk about getting a dedicated module, but sometimes some MB are not compatible with them.

Microsoft rushed this option with Win 11 and i think it causes a lot of headaches to people. I can't imagine what goes trough the minds of developers like BMD that know that their program works on their machines but suddenly they have issues on others.

Microsoft activates all sort of stuff and i guess they are not fully transparent to devs about them. I remember when i first seen in the Security tab that my PC does not meet the requirements for Standard Hardware Security.

I once enabled all the required stuff in BIOS for enhanced Hardware Security and that lead to insane Keyboard/mouse input lag. All this stuff came with a H22 or something update from Microsoft.

Unless you really need TPM I'd disable it or get a separate module for it. Its known to cause stutters in games and such (fTPM). Besides you only need to have it activated during Windows 11 install, its not required after. Since I'm on Windows 10 I didn't need to activate it at all. Maybe thats why I'm stable.

Yep, seen many people talk about getting a dedicated module, but sometimes some MB are not compatible with them.

Microsoft rushed this option with Win 11 and i think it causes a lot of headaches to people. I can't imagine what goes trough the minds of developers like BMD that know that their program works on their machines but suddenly they have issues on others.

Microsoft activates all sort of stuff and i guess they are not fully transparent to devs about them. I remember when i first seen in the Security tab that my PC does not meet the requirements for Standard Hardware Security.

I once enabled all the required stuff in BIOS for enhanced Hardware Security and that lead to insane Keyboard/mouse input lag. All this stuff came with a H22 or something update from Microsoft.

LTFS users recently lost copy paste function via Windows Explorer for tapes because Windows changed how some things work file wise and IBM said they aren't supporting and updating Windows no more and they recommended users change to Linux.

Still works with Total Commander and such transfer programs but no more updates on Windows.

Windows...