Problem with Blackmagic Cloud

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PeterDrage

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Problem with Blackmagic Cloud

PostTue Mar 26, 2024 8:16 pm

Hi

Is anyone else having an Issue with BlackMagic Cloud.

I pay for a 500GB account and I am paid up for this month, but when I now log onto BlackMagic Cloud via a web browser and go to Cloud Storage it says that I am out of space and need to upgrade. But I only have 23Gb uploaded currently.

I cannot get pass the message to see what is in the Storage.

Not sure how to speak to support as there is no link on the website that I can obviously see.

Any suggestions would be greatly appreciated.

Regards

Peter
Resolve Studio 18.6.6 | Micro Panel | Speed Editor | DeckLink Monitor 4K

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AspieTom

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Re: Problem with Blackmagic Cloud

PostWed Mar 27, 2024 1:30 am

Peter,

The BMD UK customer service number is 01565 830049, perhaps they can assist you?
Tom Warren

Learning DaVinci Resolve Studio and the speed editor keyboard slowly from scratch since October 2023, trying to improve each video from the last one I make.
@AspieTravels (YouTube)

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PeterDrage

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Re: Problem with Blackmagic Cloud

PostFri Mar 29, 2024 6:17 am

Hi

I spoke with UK Support, who were excellent and very helpful. They have been able to resolve my issue with Cloud Storage module on Blackmagic Cloud.

Regards

Peter
Resolve Studio 18.6.6 | Micro Panel | Speed Editor | DeckLink Monitor 4K

10980XE | 128GB RAM | RTX4080 | ARC A310 | 4x2TB NVMe | 72TB RAID 6 HDD | Win11 23H2

14” MacBook Pro | M3 Max 16 Core | 40 Core GPU | 64GB RAM | 1TB SSD | MacOS 14.4.1
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Uli Plank

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Re: Problem with Blackmagic Cloud

PostFri Mar 29, 2024 7:44 am

If it is not very specific to your use case, could you explain the solution?
Now that the cat #19 is out of the bag, test it as much as you can and use the subforum.

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