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Petre-Calistru Enrico

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Video not loading

PostMon Apr 22, 2024 6:30 am

I just installed DaVinci Resolve 18.6, but when I opened my videos, all of them were black, my preview didn't work and if I tried to get them into the timeline I couldn't see anything, only the audio. I've tried reinstalling the app but it didn't work as well.

My specs are:
CPU: Ryzen 5 7600x
GPU: Rx 580 8Gb
RAM: 32GB DDR5
SSD: 1T kingston NVME
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Uli Plank

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Re: Video not loading

PostMon Apr 22, 2024 2:01 pm

Not all clips work in the free version.
If you hear audio, but don't see video, there's a high probability it's because of that.
Now that the cat #19 is out of the bag, test it as much as you can and use the subforum.

Studio 18.6.6, MacOS 13.6.6, 2017 iMac, 32 GB, Radeon Pro 580
MacBook M1 Pro, 16 GPU cores, 32 GB RAM and iPhone 15 Pro
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Petre-Calistru Enrico

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Re: Video not loading

PostMon Apr 22, 2024 5:13 pm

Hello ,
As you said I have tried mov files in the hopes it will work, but it does the same thing, black screen and only the sound appears. I tried looking in the logs and I saw that when I tried to add the video to the media pool it says "FolderEntry failed", I think that's the problem but I don't really know how to fix it.
I added 2 screenshots so maybe someone can help me, thanks.
Attachments
Screenshot 2024-04-22 200651.png
Screenshot 2024-04-22 200651.png (93.36 KiB) Viewed 351 times
Screenshot 2024-04-22 200251.png
Screenshot 2024-04-22 200251.png (8.82 KiB) Viewed 351 times
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Jim Simon

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Re: Video not loading

PostMon Apr 22, 2024 7:24 pm

What camera was used to record the footage?
My Biases:

You NEED training.
You NEED a desktop.
You NEED a calibrated (non-computer) display.
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Uli Plank

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Re: Video not loading

PostMon Apr 22, 2024 10:05 pm

MOV is just a container. Without telling us what’s inside, we can’t help you.
If you don’t know, there’s a free tool called MediaInfo. Check the second tab.
Now that the cat #19 is out of the bag, test it as much as you can and use the subforum.

Studio 18.6.6, MacOS 13.6.6, 2017 iMac, 32 GB, Radeon Pro 580
MacBook M1 Pro, 16 GPU cores, 32 GB RAM and iPhone 15 Pro
Speed Editor, UltraStudio Monitor 3G
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Petre-Calistru Enrico

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Re: Video not loading

PostTue Apr 23, 2024 5:29 am

Uli Plank wrote:MOV is just a container. Without telling us what’s inside, we can’t help you.
If you don’t know, there’s a free tool called MediaInfo. Check the second tab.

These MOV videos aren't mine because I don't know how to change a format... they're from a youtube tutorial. I am a beginner so I don't really know what to show to you. I installed Media Info and and used it for 2 clips. I attached the screenshots.

Here I linked the dxDiag and the logs maybe will help idk.
https://www. dropbox.com/scl/fi/ay1cn71p6dzswcw5j2le8/DaVinci-Resolve-logs-20240423-080306.zip?rlkey=88h3nalfb6azr293g92koakpe&st=fnadvsm7&dl=0
https://www. dropbox.com/scl/fi/e15scplcex6953grkj109/DxDiag.txt?rlkey=vrbjqulfm6ow9t5y8s4rmxtwe&st=bnu2bndo&dl=0
Attachments
Screenshot 2024-04-23 080239.png
Screenshot 2024-04-23 080239.png (183.41 KiB) Viewed 217 times
asta e buna.png
asta e buna.png (64.08 KiB) Viewed 217 times
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Petre-Calistru Enrico

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Re: Video not loading

PostSat Apr 27, 2024 6:25 am

I solved it somehow. I tried reinstalling the drivers for the GPU. After reinstalling them I went in the AMD software: adrenaline edition and saw that DaVinci had a setting called OpenCL Triple Buffering and I activated seeing that in the logs said that the CL wouldn't create. After, I started DaVinci Resolve and it worked. I am not sure if that setting helped but now everything works as normal.

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