Crash upon media import/selection 18.6

Hi all,

I just downloaded this program for the first time to try it after using adobe products, and I cannot use it at all. I just downloaded yesterday the latest non-beta, 18.6, directly from the website. Installed it, opened it, go to add any media and it instantly crashes to desktop with no error message or anything.

My dxdiag, crash logs are here;
https://drive .google. com/drive/folders/1szruiSMV6-KhNOKuhIYnm2EWo_ndE2lw?usp=sharing



AMD gpu, 7900XTX on Windows 11. 24.7.1 driver. Latest windows 11;
Edition Windows 11 Pro
Version 23H2
Installed on ‎12/‎26/‎2023
OS build 22631.3958
Experience Windows Feature Experience Pack 1000.22700.1026.0

64gb of memory, 1tb HD, 7950x CPU. But just cannot import any media. Are there any other ideas besides using an older driver? Unironically this driver version fixes an issue I was having in a game and I do not want to downgrade.

[Dwaine Maggart]

Not sure why it's crashing. Not sure it's a driver issue.

Open Device Manager, select Display Adapters, right click the AMD Radeon Graphics adapter (not the 7900XTX adapter) and select Disable device.

Does that help?

Not sure why it's crashing. Not sure it's a driver issue.

Open Device Manager, select Display Adapters, right click the AMD Radeon Graphics adapter (not the 7900XTX adapter) and select Disable device.

Does that help?

No difference, disabled the onboard graphics and it still crashes when trying to import media.

[Peter Chamberlain]

No difference, disabled the onboard graphics and it still crashes when trying to import media.

Can you generate and post new logs and NFO with the onboard graphics disabled?

No difference, disabled the onboard graphics and it still crashes when trying to import media.

Can you generate and post new logs and NFO with the onboard graphics disabled?

I re-ran the log collection in davinci, and re-ran dxdiag and systeminfo. They are updated in the same link as I posted in the original post. Just refresh the page and you should see the new files.

I have updated my google drive with the 2nd set of dxdiag, system info and logs. I also just installed the public beta v19 and still have the same issue.

[Dwaine Maggart]

It doesn't look like the AMD iGPU graphics are disabled. Resolve is still detecting both.

It doesn't look like the AMD iGPU graphics are disabled. Resolve is still detecting both.

https://imgur.com/a/CPVuy4J
They are most definitely disabled. not sure why resolve is detecting it. Can also confirm in my adrenaline software center it only shows 1 GPU. It also does not show up in lightroom or any other app as a render device available anymore.

It doesn't look like the AMD iGPU graphics are disabled. Resolve is still detecting both.

I decided to try something different and disable the iGPU in bios instead of via device manager, and it no longer shows up as a disabled device in device manager. It is just missing.

But the issue still happens. I have updated my drive with a folder for '3rd time' including new dxdiags and system info, and new crash reports. I rebooted after disabling via bios an extra time to be sure. Ran the app and had it crash 3 times when loading media, and then generated the crash report.

I even included a small video recording of the crash.

https://drive. google .com/drive/folders/1cOnPgTqpQMTRrJ0Uz3rUF_fGgtniMxFp?usp=sharing

I did also try to revert to 18.6, since the video and logs were of the v19 public beta, but it was the same result. I click media at the bottom, click anywhere on the folder structure tree on the left, and crash to desktop with no error.

Looking for any troubleshooting tips, suggestions--anything at all I can try.

[Dwaine Maggart]

OK, the issue is still related to the AMD driver crashing. You've already stated you don't want to do the recommended approach to solve this, but I'll present it anyway.

Remove the current AMD GPU driver with the DDU app.

This is a Forum thread that describes how to get and use DDU to uninstall GPU drivers. This thread was in reference to removing an Intel GPU driver. Same process, just select AMD instead of Intel.

viewtopic.php?f=21&t=119852&hilit=%2Bddu#p659861

Then install the AMD 23.8.2 driver, which you download with this link:

https://drivers.amd.com/drivers/whql-am ... -aug31.exe

If this works, then you can try installing the current 24.7.1 driver again and see what happens. It's possible that the DDU uninstall and reinstalling a working 23.8.2 and then the 24.7.1 might work.

I'll mention again that I have an AMD RX7900XTX card that works fine here on Win11 Pro with Resolve 18.6.6 and 19b6 with the current 24.7.1. So there is no inherent issue with this combo of stuff. It can work, and it should work.

OK, the issue is still related to the AMD driver crashing. You've already stated you don't want to do the recommended approach to solve this, but I'll present it anyway.

Remove the current AMD GPU driver with the DDU app.

This is a Forum thread that describes how to get and use DDU to uninstall GPU drivers. This thread was in reference to removing an Intel GPU driver. Same process, just select AMD instead of Intel.

viewtopic.php?f=21&t=119852&hilit=%2Bddu#p659861

Then install the AMD 23.8.2 driver, which you download with this link:

https://drivers.amd.com/drivers/whql-am ... -aug31.exe

If this works, then you can try installing the current 24.7.1 driver again and see what happens. It's possible that the DDU uninstall and reinstalling a working 23.8.2 and then the 24.7.1 might work.

I'll mention again that I have an AMD RX7900XTX card that works fine here on Win11 Pro with Resolve 18.6.6 and 19b6 with the current 24.7.1. So there is no inherent issue with this combo of stuff. It can work, and it should work.

I did as suggested, DDU uninstall into 23.8.2, and it worked. I then performed an upgrade install, and it broke.

If you have it working with the same system(Same gpu, same driver version, same windows version) there has to be something different that could be the culprit here. What CPU do you have? Do you have an AMD cpu, AMD chipset drivers? What version chipset drivers?

I have recently decided to try this again since some updates went out. i am now using 19.0.1 stable release, and AMD driver 24.8.1. Same system, same specs as before. This seems to give some strange results.

The media import/selection crashes instantly if I even mouse over a raw MOV file recorded in H.265 from my Nikon Z8. But I can work with .mp4 files to a degree. I add the files to the project, but as soon as I add to timeline, the moment I release my mouse to drop it on, it crashes. I have not tried prores (due to no native support) or nev/nraw. Most of my videos and projects I want to edit are already shot in h.265 .mov.

Any ideas for further troubleshooting? Getting crazy having to change my $4k camera to H.264 1080p mp4 files.

In case anyone else finds this post through google or something, here is the solution.

I spent WEEKS going crazy trying different versions of the driver, using DDU, using the AMD cleanup utility. I even did a fresh windows reinstall. Nothing worked beyond those 23.8.2 drivers.

I found someone on reddit mentioned that they dug really deep into it, and found the error was related to rivatuner statistics server. They claim it was trying to hook resolve. Not sure what that means, but I disabled the RTSS application that was powering my little OSD for streaming, and now everything works.

Not sure if that is an issue with RTSS or Resolve or AMD, but that combination does not work. Disable RTSS. This comes packaged with MSI afterburner, and many third party gpu tweaking tools. As well as a number of streamer plugins and apps that run display panels, as RTSS is what polls the data from your PC to populate the display planel.

Hi John,
thanks for the information - uninstalling RTSS solved my crash issues also!
Thanks also to Dwaine for pointing me to your post.
Best regards