Blackmagic Forum

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Here is log and info. I tried many things.
1、unstall control panal
2、delete preference
3、remove project
4、instal GPU 8.7data driver
5、unstall python（but windows control panal can't find any python version）
6、no IGPU

Studio and Free version resolve also can't open in windows 11.

https://drive.google.com/drive/folders/ ... sp=sharing

Here is my other computer have same question.

Open Windows Device Manager, select Display Adapters, right click the OrayIddDriver adapter and select Disable device.

Does that help?

Dwaine Maggart wrote:Open Windows Device Manager, select Display Adapters, right click the OrayIddDriver adapter and select Disable device.

Does that help?

It's not help.

For what it is worth when first running Resolve Studio 19 beta 6 (version 19.08 Build 59) the program crashed twice before running. The third time tried it ran. The first thing it did was to optimize all the neural stuff. After that seems to be running fine.

Jeffrey D Mathias wrote:For what it is worth when first running Resolve Studio 19 beta 6 (version 19.08 Build 59) the program crashed twice before running. The third time tried it ran. The first thing it did was to optimize all the neural stuff. After that seems to be running fine.

Not this question. I can't see the UI start.

https://drive.google.com/drive/folders/ ... sp=sharing

Here is the third computer can't start Resolve.

The dev team has looked at the logs and they suggest it appears that one or both of these fonts may be involved with the crash:

“PingFang” or “PingFang SC”

It is suggested that you remove those from the C:\Windows\Fonts folder and see if that allows Resolve to launch.

Dwaine Maggart wrote:The dev team has looked at the logs and they suggest it appears that one or both of these fonts may be involved with the crash:

“PingFang” or “PingFang SC”

It is suggested that you remove those from the C:\Windows\Fonts folder and see if that allows Resolve to launch.

I delete all "PingFang" fonts, but not useful.

Dwaine Maggart wrote:The dev team has looked at the logs and they suggest it appears that one or both of these fonts may be involved with the crash:

“PingFang” or “PingFang SC”

It is suggested that you remove those from the C:\Windows\Fonts folder and see if that allows Resolve to launch.

Here is the crash log link for other computer, it's also can't open.
https://drive.google.com/drive/folders/ ... sp=sharing

It's suggested that this might be another font causing the issue:

ZiHun19Hao-XingYunFeiBaiTi

Please try removing that and see if it helps.

I am having this same issue. Was there ever a resolution?

In a File Explorer window, go to:

C:\Program Files\Blackmagic Design\DaVinci Resolve

and run CaptureLogs

This will place a Resolve log file named similar to this on your Windows Desktop: DaVinci-Resolve-logs-20181228_140434.zip (You may not see the .zip extension if your system is set to hide known extensions).

Then open the Windows System Information app and do a File - Save (Not a File Export), which will generate a .NFO file.

Place both those files on a file sharing site and provide links to the files here. Make sure the links don't require access credentials.

If you are a new Forum user, you may not be allowed to post URLs. If this happens, just put a space near the front of the URL, so the system doesn't think it's a URL.