Resolve hangs when changing a filename in mac finder

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Jason P

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  • Joined: Thu Mar 12, 2020 11:54 pm
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Resolve hangs when changing a filename in mac finder

PostWed Nov 27, 2024 3:04 am

Hello Blackmagic team.

I've come across a scenario you might want to test as a possible bug. I've reproduced and attached a diagnostics report after a force-quit in case that helps.

I had selected a frame in a timeline and wanted to export a still frame (file-export-current frame as still)

When the mac dialog box pops up, I wanted to rename a file in the list of files in the folder I was exporting to. Mac OS lets me do this, so I can change the name. It wasn't the filename I was using for the current export.

This all works okay, and the filename is changed. At this point though, I cannot exit the dialog box by selecting either cancel or export.

I can't see any other confirmation boxes listed, both the 'cancel' and 'export' buttons are available and not greyed out, but there is no effect when I select either of them. The dialog box seems to freeze and the mac just gives an error beep.

if I click off Resolve in the finder and come back in, I get the spinning colour wheel cursor and the only option left to me is to force-quit the application and restart.

I did this and created the attached diagnostic log, in case that's caught anything. I did then get a delayed MacOS "your application encountered a problem" box asking if I wanted to report the problem to apple.

It's done this to me before, but seems to only happen when you use the OS to rename a file from within an open dialog box when saving something.

If I don't rename a file, it will save the graphic properly.

The work around is not to change filenames in an open dialog box of course, but in case you want to hunt down the reason it's hanging, here you go!

I'm running Resolve 19.1 Build 12 on a 2019 Macbook Pro using Ventura 13.7.1

Jason
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DaVinci-Resolve-logs-20241127-155429.zip
Resolve diagnostic log.
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Jason P

  • Posts: 82
  • Joined: Thu Mar 12, 2020 11:54 pm
  • Location: New Zealand
  • Real Name: Jason Price

Re: Resolve hangs when changing a filename in mac finder

PostThu Nov 28, 2024 5:34 am

I just had a similar problem which might be relevant. I'm using a three screen multiscreen setup:

* Macbook Pro on display (screen 1)
* Samsung 49" monitor (main display monitor for resolve)
* Additional Asus 27" monitor.

I just went to deliver a new project and rename, and the dialog box for 'replace, cancel' was triggered, but was not visible on any of the screens or in other windows, so I was getting the same 'error beep'

I could see the dialog choices in my touchbar, but not the dialog box, so it couldn't be chosen from the touchbar until the dialog box is activated.

I've noticed that drop downs and dialog boxes appear in seemingly random places across my screen setup, particularly with file replace/confirm items.

Also when selecting a drop-down item in the right hand inspector (e.g. for a new fairlight preference or patch i/o selection), the drop down list to choose from sometimes appears on a different monitor to the actual Resolve window the first time, then it appears where it should.

This might be what was happening in my report yesterday - that a dialog window was coming up off screen that is not selectable.

The placement of dialog boxes in multi-screen setups seems to be an issue that's still out there.

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