not responding please help

Get answers to your questions about color grading, editing and finishing with DaVinci Resolve.
  • Author
  • Message
Offline

Boxtroll

  • Posts: 3
  • Joined: Fri Nov 29, 2024 10:08 am
  • Real Name: Ben Knox

not responding please help

PostFri Nov 29, 2024 10:43 am

Hi i just purchased, DR-studio and it seems to be stuck on the "Optimize DaVinci neutral engines" message?

there are three options when it loads to that screen it is already thinking about it but nothing happens, i cant choose any options and if i do click on the box, it says app not responding and gives option to close or wait for program to respond. it suggests that this process will take serval minutes iv waited 20mins or more.... when hovering over the task bar icon it says in the message is not responding then if i press anything it shuts it down. i ran the free version and it was fine. i have uninstalled and re installed but nothing has changed.

i was so exited to get this program, now I'm just frustrated what can i do?

System
Processor AMD Ryzen 7 7700X 8-Core Processor 4.50 GHz
RX 4070 graphics Nvidia drivers
Installed RAM 64.0 GB (63.1 GB usable)
System type 64-bit operating system, x64-based processor
Offline

Peter Chamberlain

Blackmagic Design

  • Posts: 14696
  • Joined: Wed Aug 22, 2012 7:08 am

Re: not responding please help

PostSat Nov 30, 2024 3:40 am

Which specific OS?
Which specific GPU driver?
DaVinci Resolve Product Manager
Offline

Boxtroll

  • Posts: 3
  • Joined: Fri Nov 29, 2024 10:08 am
  • Real Name: Ben Knox

Re: not responding please help

PostSat Nov 30, 2024 4:00 am

Hi Peter, its for Windows 11 and my driver is 32.0.15.6614

But its all good now i found another post which suggested to update python, its working now on
Python 3.13.0 :D
Offline

Ellory Yu

  • Posts: 4488
  • Joined: Wed Jul 30, 2014 5:25 pm

Re: not responding please help

PostSat Nov 30, 2024 4:20 am

Boxtroll wrote:Hi Peter, its for Windows 11 and my driver is 32.0.15.6614

But its all good now i found another post which suggested to update python, its working now on
Python 3.13.0 :D

Which post? Care sharing the link to it?
URSA Mini Pro 4.6K G2, BM Pocket Cinema Camera 6K. iMac Pro 27” 5K Retina, 64gb, 1Tb SSD, 12Tb M.2 NVMe TB4 DAS, 36Tb HDD DAS, Vega 56 8gb GPU/ BM Vega 56 8gb eGPU, MacOS Sequoia, Resolve 19.1.1 Studio. BM Panel & Speed Editor. Dual Display setup.

Return to DaVinci Resolve

Who is online

Users browsing this forum: bmcfarl1, Jadran, khantrol, Lucius Snow, panos_mts, RobinDj, YaBoySuccuboi, Yarrokon and 312 guests