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Blue Screen of Death in Windows

PostPosted: Sat Feb 08, 2025 8:19 pm
by bmcfarl1
Hi Guys,

When I open, close, and re-open any Resolve project using a particular MP4, I received a BSOD in Windows 11. I have Resolve v19.1.3, Build 7, 64gb Ram, and NVidia 3080Ti (mobile) GPU with 16gb Vram (driver Version 566.36).

The BSOD message was...

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007e (0xffffffffc0000005, 0xfffff8074d743f83, 0xffffa70cc4919d58, 0xffffa70cc4919540)

I have attached Resolve logs (ZIP) and MediaInfo file for the MP4.

I used SuperScale 2x, Nvidia and no Fusion involvement.

I think this is the first time I have received a BSOD from Resolve. Weird. Anyway, any thoughts/suggestions on this would be great! Thanks Guys! :)

Re: Blue Screen of Death (BSOD) in Windows

PostPosted: Sun Feb 09, 2025 2:36 am
by Uli Plank
These days, a BSOD is normally related to a hardware issue. Modern systems, be it Windows or MacOS, are pretty well protected against application software causing it.
Might be a thermal issue or the power supply. DR is hammering hard on the GPU when doing things like SuperScale.

Re: Blue Screen of Death (BSOD) in Windows

PostPosted: Mon Feb 10, 2025 4:38 am
by bmcfarl1
Hi Uli,

I don't think it's a thermal issue or the power supply. I simply open the project, close the project, and re-open it. Next, a BSOD occurs. I'm not doing video playback or compiling for export. My temps during this time are around 30C for CPU and 27C for GPU.

I just tried it a few minutes ago. BSOD happened again.

Re: Blue Screen of Death (BSOD) in Windows

PostPosted: Mon Feb 10, 2025 4:43 am
by Uli Plank
There are literally thousands of errors in your log.
I'm afraid you may need to wait for someone from BM to look at it.
One more idea would be to check your RAM.

Re: Blue Screen of Death (BSOD) in Windows

PostPosted: Mon Feb 10, 2025 3:39 pm
by bmcfarl1
Hi Uli,

Yep, good idea on the ram. I'll check it out.

Have a great week!

:)

Re: Blue Screen of Death (BSOD) in Windows

PostPosted: Mon Feb 10, 2025 7:10 pm
by Tony359
If you look into windows event viewer, you might be able to see what caused the BSOD - what driver, what software etc.

Did you try deleting the Resolve cache? Manually, via file system, cacheclip folder. Whenever something weird with DR happens, deleting the cache is the solution 80% of the time :)

One silly thing: can I recommend you remove the apostrophe from the file path? It might be allowed by windows but some characters can cause havoc in some software!

A RAM test is never a bad idea. Memtest overnight would tell you if all is good!

Re: Blue Screen of Death (BSOD) in Windows

PostPosted: Mon Feb 10, 2025 7:14 pm
by Jim Simon
Uli Plank wrote:These days, a BSOD is normally related to a hardware issue.
Or driver. This 0x7E in particular is often caused by a bad driver.

Re: Blue Screen of Death (BSOD) in Windows

PostPosted: Mon Feb 10, 2025 7:25 pm
by bmcfarl1
Hi Guys,

I did a Windows Memory test. Everything checked out okay...

"The Windows Memory Diagnostic tested the computer's memory and detected no errors"

:)

Re: Blue Screen of Death (BSOD) in Windows

PostPosted: Mon Feb 10, 2025 7:51 pm
by Tony359
I wasn't aware Windows had a memory test!

I'd still recommend memtest, ran overnight. It installs on a USB stick and you boot the system from it.

Re: Blue Screen of Death (BSOD) in Windows

PostPosted: Mon Feb 10, 2025 8:36 pm
by bmcfarl1
Hi Guys,

I think I narrowed down the issue. Along the lines of a driver problem...

When I changed SuperScale option from "2x NVIDIA" to just "2x," the problem disappeared. So maybe SuperScale under NVidia is a bug in Resolve v19.1.3?

Hey Tony359! Yep, Windows has a pretty good memory tester. I've used MemTest for many years. I just had this handy. Just do the Windows search box/button for "memory test." It's called "Windows Memory Diagnostic." It'll reboot and run the test outside of Windows. It also provides options to do different levels of testing.

:)

Re: Blue Screen of Death (BSOD) in Windows

PostPosted: Mon Feb 10, 2025 8:46 pm
by Tony359
Never used SuperScale but my 3070 is not happy with it :)

super scale.JPG
super scale.JPG (14.3 KiB) Viewed 7931 times


Hey Tony359! Yep, Windows has a pretty good memory tester. I've used MemTest for many years. I just had this handy. Just do the Windows search box/button for "memory test." It's called "Windows Memory Diagnostic." It'll reboot and run the test outside of Windows. It also provides options to do different levels of testing.


Impressive!

Re: Blue Screen of Death (BSOD) in Windows

PostPosted: Mon Feb 10, 2025 8:50 pm
by bmcfarl1
Heyyyy Tony359 sorry for the error, but I'm glad others are having problems with NVidia and SuperScale. I was beginning to think I'm going crazy...LOL!

:D

Re: Blue Screen of Death (BSOD) in Windows

PostPosted: Mon Feb 10, 2025 9:26 pm
by Mads Johansen
Logs + NFO please, otherwise we're getting nowhere.

And for the BSOD itself, there's a few viewers that will tell you more information, https://www.nirsoft.net/utils/blue_screen_view.html is one.

Re: Blue Screen of Death (BSOD) in Windows

PostPosted: Mon Feb 10, 2025 9:30 pm
by RCModelReviews
I had a "critical error -- Windows will restart" type of error the other day when tracking with Magic Mask.

Turns out my Drive C: was full.

Not exactly gracefull error-handling but my own fault.

Re: Blue Screen of Death (BSOD) in Windows

PostPosted: Mon Feb 10, 2025 11:01 pm
by bmcfarl1
Mads Johansen wrote:Logs + NFO please, otherwise we're getting nowhere.

And for the BSOD itself, there's a few viewers that will tell you more information, https://www.nirsoft.net/utils/blue_screen_view.html is one.


Hi Mads,

If you're talking about Resolve Logs and MediaInfo, I attached those to the original message.

:)

Re: Blue Screen of Death (BSOD) in Windows

PostPosted: Mon Feb 10, 2025 11:04 pm
by bmcfarl1
RCModelReviews wrote:I had a "critical error -- Windows will restart" type of error the other day when tracking with Magic Mask.

Turns out my Drive C: was full.

Not exactly gracefull error-handling but my own fault.



Hi RC!

Yea, to cover all the bases, I checked my hard drive space too. Over 500 Gb free. SuperScale with NVidia option seems to be my issue.

:)

Re: Blue Screen of Death (BSOD) in Windows

PostPosted: Wed Mar 19, 2025 10:02 pm
by AndrewTheGreat
I'd like to join your conversation. I'm having bsods in DR, 4 or 5 in 2 weeks already. I get this bsod:
Screenshot_2025-03-15-00-06-50-693_com.miui.gallery.jpg
Screenshot_2025-03-15-00-06-50-693_com.miui.gallery.jpg (785.24 KiB) Viewed 7360 times

It's always the same, happens randomly and I cannot tell the pattern. But I do use SuperScale as well. And I have an NVidia card (4080, not S). So the symptoms may be the same. I first thought that it might have something to do with the Fusion or a transition, but seeing this info about Superscale tend to think it to be the culprit.
For the sake of info - I have tons of free space, I ran the CPU, the card and the ram through all the major geek tests, there's no thermal issues in my build and I tried different drivers versions including installing them with the DDU... Just everything. Premiere Pro, Ae, Me, Ae, Ps, Topaz, ShutterEncoder - everything that uses my CPU and GPU and deals with editing multimedia has worked without a scratch for nearly 3 years. Davinci Resolve has bsoded more in these 2-3weeks than any other software for about 20 years...
There'sdefinitely some issue either in DR neuro engines or some mechanisms that utilize the GPU - NVidia in particular - that leads to a bsod.

Re: Blue Screen of Death (BSOD) in Windows

PostPosted: Wed Mar 19, 2025 10:36 pm
by Tony359
As you see above, I was also having issues - not BSOD though. So maybe nVidia SuperScale is buggy?

Re: Blue Screen of Death (BSOD) in Windows

PostPosted: Thu Mar 20, 2025 7:12 am
by AndrewTheGreat
Tony359 wrote:As you see above, I was also having issues - not BSOD though. So maybe nVidia SuperScale is buggy?

Tend to think so... DR is the only software in years or even tens of years that has shown me a bsod... There must be something with its way of using the videocard for such tasks.

Re: Blue Screen of Death (BSOD) in Windows

PostPosted: Thu Mar 20, 2025 2:54 pm
by Jim Simon
bmcfarl1 wrote:So maybe SuperScale under NVidia is a bug in Resolve v19.1.3?
I haven't seen this on my end with a 12 GB 3060.

I tend to use the nVidia 2x for editing because the performance is superior, then switch to 2x Enhanced for final Delivery because the quality is vastly superior.

Re: Blue Screen of Death (BSOD) in Windows

PostPosted: Thu Mar 20, 2025 4:48 pm
by Tony359
AndrewTheGreat wrote:
Tony359 wrote:Tend to think so... DR is the only software in years or even tens of years that has shown me a bsod... There must be something with its way of using the videocard for such tasks.


I'm sure BMD will blame nVidia :)

After all, it's an nVidia file to give you BSOD, not Resolve.exe. Chances are DR is just trying to use a feature which might not be working properly! It'll be impossible to know I think.
Are you using the same feature in Premiere?

Re: Blue Screen of Death (BSOD) in Windows

PostPosted: Thu Mar 20, 2025 8:46 pm
by AndrewTheGreat
Tony359 wrote:Are you using the same feature in Premiere?

Premiere doesn't have any upscaling means, but there are plugins that both utilize cpu and gpu.

Re: Blue Screen of Death in Windows

PostPosted: Sat Mar 22, 2025 3:36 pm
by AndrewTheGreat
Ok, guys, after testing it out for 2 days I came up to this.
This is DR 19.1.4 with NVidia video driver 572.83: https://drive.google.com/file/d/16I41ft ... p=drivesdk
Note that the Bsod happens right after I enable SuperScale.
This is 566.36: https://drive.google.com/file/d/16MRlI5 ... sp=sharing

I tried full PC stock, undervolt, XPM, reinstalled the drivers with DDU - the result was always the same - a bsod with one driver (and actually every 570+ version) and no BSOD with 566.36 and a couple of older versions).

I really hope Blackmagic staff sees this and is already investigating (I emailed their tech support but there's no feedback at all). Don't wanna stop learning Davinci Resolve...

Yeah, if someone asks - the NVidia Superscale is one of options. It bsods with every other too

Re: Blue Screen of Death in Windows

PostPosted: Sat Mar 22, 2025 3:41 pm
by mpetech
FYI. I reverted my drivers to 56x because of several BSOD with 57x. This is not only with Resolve but games and and other apps.

Windows 11
RTX 4099

Re: Blue Screen of Death in Windows

PostPosted: Sat Mar 22, 2025 6:02 pm
by Tony359
My question is: does Resolve work ok if you DO NOT use any SuperScale at all? It looks to me that there is some serious SW bug (drivers, OS, Resolve, I do not know) there.

As I mentioned, I used SuperScale only once and got an error message straight away so maybe he feature is not fully working yet?

BMD will reply but usually takes a while I'm afraid.

Re: Blue Screen of Death in Windows

PostPosted: Sat Mar 22, 2025 7:18 pm
by AndrewTheGreat
I don't think I had a bsod for other than SuperScale reason this time but I actually started using this feature recently having had bsods in DR before.I think SuperScale is the climax of a set of problems

Re: Blue Screen of Death in Windows

PostPosted: Sat Mar 22, 2025 8:33 pm
by Yasser Saeed
Tony359 wrote:My question is: does Resolve work ok if you DO NOT use any SuperScale at all? It looks to me that there is some serious SW bug (drivers, OS, Resolve, I do not know) there.

As I mentioned, I used SuperScale only once and got an error message straight away so maybe he feature is not fully working yet?

BMD will reply but usually takes a while I'm afraid.

Working perfectly in my desktop and laptop. I dont need to tell you why ;)

Re: Blue Screen of Death in Windows

PostPosted: Sat Mar 22, 2025 8:57 pm
by Tony359
Yasser,

With all due respect, that has nothing to do with the brand of the computer used.

Re: Blue Screen of Death in Windows

PostPosted: Sun Mar 23, 2025 12:37 am
by Yasser Saeed
Tony359 wrote:Yasser,

With all due respect, that has nothing to do with the brand of the computer used.

You are wrong my friend... Maybe you haven’t realized it yet, but you will in time.

With 35 years’ experience in computer hardware, I know that not all hardware built the same even if they had the exact same specifications. The degree of quality, compatibility and reliability of components differ from brand to brand and that is one of the reasons that affect the prices difference. Also in the last 20 years, I visited many post-production companies from all over the world, and noticed all of them uses workstations from reputable brands, often from HP, Apple and Boxx. They simply pay more for the peace of mind.

If all hardware brands were the same, then why do companies like AVID certify specific brands (mostly wrokstations from HP) and models to run software like MediaComposer. They don’t recommend or even provide support if non-certified hardware is used.

Reputable brands like HP, Boxx, Dell .. etc invest time and money to test their hardware for maximum compatibility and reliability. They don’t just charge more for nothing. That is why in critical applications like space, army, and medical fields, companies often rely on reputable brands. For instance, ISS uses HP workstations as far as I know.

I am of course referring to the workstation-grade hardware that such companies offer, I cannot talk about the personal computers sold by the same companies. Maybe it’s good maybe just overpriced PCs .. I don’t know.

Re: Blue Screen of Death in Windows

PostPosted: Sun Mar 23, 2025 3:01 am
by 4EvrYng
AndrewTheGreat wrote:Ok, guys, after testing it out for 2 days I came up to this ... the result was always the same - a bsod with one driver (and actually every 570+ version) and no BSOD with 566.36 and a couple of older versions).

I'm glad you figured it out and shared your findings with us. While BSODs are nowadays _usually_ (but not exclusively) pointing to hardware issue it wouldn't be the first time that driver is causing the issue and that goes for Nvidia's drivers too. Still I would recommend thoroughly checking health of your hardware. I heartily recommend OCCT for that.

mpetech wrote:FYI. I reverted my drivers to 56x because of several BSOD with 57x. This is not only with Resolve but games and and other apps.

That is good to know, thank you for sharing it.

Re: Blue Screen of Death in Windows

PostPosted: Sun Mar 23, 2025 3:18 am
by 4EvrYng
Yasser Saeed wrote:
Tony359 wrote:Yasser,

With all due respect, that has nothing to do with the brand of the computer used.

You are wrong my friend... Maybe you haven’t realized it yet, but you will in time.

With 35 years’ experience in computer hardware, I know that not all hardware built the same even if they had the exact same specifications. The degree of quality, compatibility and reliability of components differ from brand to brand and that is one of the reasons that affect the prices difference.
...
Reputable brands like HP, Boxx, Dell .. etc invest time and money to test their hardware for maximum compatibility and reliability.
...

I would respectfully disagree. If there is anything 40+ years of experience with systems has taught me it is that reputation is not an automatic guarantee of quality, compatibility and reliability. I've seen duds from practically every single brand I've ever worked with. Not to mention I've seen many reputable brands resting on old laurels not justifying their reputation anymore.

Also, in the modern world of never ending Windows and driver patches there is only so much those companies can do. They can try their best before system leaves the house but once cat is out of the bag their hands are tied, bad Windows or driver update can bring any system down regardless of which company it came from.

Re: Blue Screen of Death in Windows

PostPosted: Sun Mar 23, 2025 6:46 am
by AndrewTheGreat
It's enough to watch a couple of Gamers Nexus tear down videos to discover that "HP, Boxx, Dell .. etc invest time and money to test their hardware for maximum compatibility and reliability" is a complete bs... But that if off the topic

Re: Blue Screen of Death in Windows

PostPosted: Sun Mar 23, 2025 10:28 am
by Tony359
Also in the last 20 years, I visited many post-production companies from all over the world, and noticed all of them uses workstations from reputable brands, often from HP, Apple and Boxx. They simply pay more for the peace of mind.

If all hardware brands were the same, then why do companies like AVID certify specific brands (mostly wrokstations from HP) and models to run software like MediaComposer. They don’t recommend or even provide support if non-certified hardware is used.


For service and support and consistency across the company.

A large corporation needs ONE player to deal with all the computer HW. So you get Lenovo, HP, Dell. They will supply the HW, it's going to be all the same, they'll look after drivers, BIOS, everything.

It would be unthinkable for a corporation to build their own machines or support them - or ask a random third party to build custom machines for them and then ending up with gazillion models of hardware, bios, firmware etc.

Also large computer brands offer aggressive service contracts - sometimes with very short SLA - which are clearly necessary when the HW is being used in a critical business environment.

Absolutely nothing to do with reliability. If you were right, how come Pugebench systems are not based on those super-reliable systems you talk about?

Re: Blue Screen of Death in Windows

PostPosted: Sun Mar 23, 2025 10:31 am
by Charles Bennett
I can only say that I use Super Scale 2x all the time when upscaling an HD timeline to UHD. Though slow I don't get BSODs with the Nvidia setting and studio driver 572.16.

Re: Blue Screen of Death in Windows

PostPosted: Sun Mar 23, 2025 2:53 pm
by joema4
AndrewTheGreat wrote:...I tried full PC stock, undervolt, XPM, reinstalled the drivers with DDU - the result was always the same - a bsod with one driver (and actually every 570+ version) and no BSOD with 566.36 and a couple of older versions).

I really hope Blackmagic staff sees this and is already investigating (I emailed their tech support but there's no feedback at all). Don't wanna stop learning Davinci Resolve...

It appears you have isolated it to an Nvidia driver problem or something in that area. That is also what your Windows .dmp files showed. The BSOD was due to crashing in kernel address space (not the Resolve app).

The ownership of the problem is dictated by who has responsibility for the specific software code involved. Blackmagic does not own the source code for Nvidia's drivers -- Nvidia does.

Your BSOD crashes I analyzed in the other thread: viewtopic.php?f=21&t=215190&p=1131048#p1131048

happened in the Windows DirectX Graphics Memory Management driver dxgmms2.sys, which is also in kernel address space, not the Resolve application. Since all kernel mode drivers have access to the same memory, a bug in any driver can crash the system, causing a BSOD. Or, one driver can corrupt memory, which causes another kernel-mode driver to crash.

This is not an issue that can be corrected by changing Resolve source code. It likely an Nvidia driver problem, or (less likely) an issue with Microsoft's DirectX kernel mode driver.

You should not expect Blackmagic to take the lead in investigating a kernel mode BSOD. They do not own that code. They are application developers, not kernel-mode driver developers.

Re: Blue Screen of Death in Windows

PostPosted: Sun Mar 23, 2025 3:17 pm
by Tony359
I agree with Joema4 - but BMD will have leverage power within nVidia to have that feature corrected. Or, they might be able to implement a workaround on their end to avoid triggering the bad code on the driver.

I guess it depends on how critical that feature is and how many users are affected.

Re: Blue Screen of Death in Windows

PostPosted: Sun Mar 23, 2025 5:10 pm
by joema4
Tony359 wrote:I agree with Joema4 - but BMD will have leverage power within nVidia to have that feature corrected...

I wouldn't be sure of that. BMD's total annual revenue (hardware and software) is 0.009 of nVidia. Resolve Studio sales is further subdivided by platform: Linux, Windows and MacOS. This problem has never been reported on MacOS, so it could only theoretically affect a fraction of a fraction of x86 machines running the paid Studio version and using Super Scale. As it now stands, it seems isolated to a certain nVidia driver version on one or two machines, for which there is a workaround -- use a different driver version.

That's not sufficient incentive or leverage for Blackmagic to spend a senior developer's valuable time trying to fix an nVidia kernel-mode problem up at the app layer, which is the wrong approach anyway. They could send nVidia an email saying, "Hey, a customer reported this," but the actual customer could just as easily do that.

Tony359 wrote:...Or, they might be able to implement a workaround on their end to avoid triggering the bad code on the driver. I guess it depends on how critical that feature is and how many users are affected.

It would be incredibly unlikely to even try a workaround at the app layer for a kernel-mode BSOD. In software development, the general policy is you don't try to fix a lower-layer problem in an upper layer.

Over the 10 years I worked developing SQL Server, we only made one fix in the app for a crash caused by a lower-layer network issue rather than waiting on the network people to make a fix. That had to be authorized by the head of development, and the fix cost us 5% on a popular OLTP benchmark, which required other optimization to regain. That was for a major Fortune 50 customer with a lot of money on the line, so the cost and risk were deemed acceptable for that one case. It would never be done for a single retail user, especially one already having a workaround.

Re: Blue Screen of Death in Windows

PostPosted: Sun Mar 23, 2025 5:37 pm
by Tony359
interesting :)

Well,
Surely BMD has more leverage than a random user. If even just to get that bug report to the right department.

The other alternative is to buy AMD, get a Mac or get an HP workstation. :twisted:

Re: Blue Screen of Death in Windows

PostPosted: Sun Mar 23, 2025 6:05 pm
by 4EvrYng
Tony359 wrote:For service and support and consistency across the company. A large corporation needs ONE player to deal with all the computer HW. ...

Actually, in my personal experience, large corporations want one player to deal with not because it will give them service and support across the company but because one exclusive player will give them largest discount, all they are interested in is lowest total cost.

Re: Blue Screen of Death in Windows

PostPosted: Sun Mar 23, 2025 10:40 pm
by Yasser Saeed
Tony359 wrote:For service and support and consistency across the company.

A large corporation needs ONE player to deal with all the computer HW. So you get Lenovo, HP, Dell. They will supply the HW, it's going to be all the same, they'll look after drivers, BIOS, everything.

It would be unthinkable for a corporation to build their own machines or support them - or ask a random third party to build custom machines for them and then ending up with gazillion models of hardware, bios, firmware etc.

Also large computer brands offer aggressive service contracts - sometimes with very short SLA - which are clearly necessary when the HW is being used in a critical business environment.

Absolutely nothing to do with reliability. If you were right, how come Pugebench systems are not based on those super-reliable systems you talk about?


Well, I am not talking about corporations, I am talking about production houses and studios and even home studios.

As an electronics engineer for 29+ years, my advices are not based on theories, but on real-world experiences of mine and of others in the industry.

This will be the last time to discuss this topic, so allow me to share one story. When I started my production company in 2008, I had a debate with Avid trying to convince them to use AVID Symphony Nitris DX with my custom build, dual Xeon, dual GPU workstation which costed me around $23K! I carefully selected the best and most reliable component to build that workstation, yet Avid refused to provide support to Symphony if I decided to install it in a non-certified workstation. They said Avid is the industry standard, and from their long-term experience in the industry testing different brands of workstations, they selected the most reliable then did even more tastings, optimizing their software for those specific machines to achieve maximum stability and performance. That makes perfect sense as they can this way eliminate almost all variables when troubleshooting, thus they don’t provide support if their software not installed in non-certified machines.

To be in the safe side, I had to buy one of the certified models, at the time the list was limited to select workstations from HP and Apple. Nowadays, they also include workstation from Dell and Lenovo. I paid $85K for the whole system, $40K for hardware and $45K for the Symphony Nitris DX system. The HP workstation itself had a similar specs to my self-build workstation, yet it cost $4,000 more! I believed that it was just overpriced for the "brand name" and it wouldn’t perform any better than my self-build system and I was right as perfomrnace was the same in both workstations. But after months of extensive testing, I relized I was wrong! . Although Symphony and AfterEffets performed similarly in both systems, stability was a different story. Using the exact same project files and plug ins, the HP was truly “rock solid” as Symphony and Aftereffects didn’t crash once, when it crashed multiple times on my “beast” :D The HP system was in many cases running 24 hours for several days rendering projects, yet still rock solid. After 7 years, I only replaced its DVD burner and just one HDD in the AVID VideoRAID SR unit.

That was just one of many experiences I had on the business side and it’s no difference on my personal computers since I switched to HP workstations in the last 12 years. My experince were based on 2 laptop workstations; Zbook G3 and Zbook Studio G5, one AIO workstation; Z1 G3 and on 2 mini dektop workstations; Z2 G5 Mini and lately HP Z2 G9 Mini. All my old workstations are still working fine and I only upgraded to get the latest and fastest.

Some brands are known for quality and reliability and this is true in all fields like cars, TVs, batteries, memories, storages, motherboards..... etc. Reputation of quality, dependability and reliability doesn’t come from vacuum. Some computer companies do indeed invest to make sure their products meets certain qualities known in the industry. Surly I am not advising to blindly buy any product they put their logo on it, not at all, I am specifically talking about their workstation-class products. I am also expecting the same from other reputable brands like Dell, Boxx, Lenovo, Asus .. etc.

I happily provide advices based on my own and on many others experiences and it’s up to you to take or reject it and buy whatever you like.. at the end, I am not gaining or losing anything.

Re: Blue Screen of Death in Windows

PostPosted: Sun Mar 23, 2025 10:48 pm
by Yasser Saeed
Charles Bennett wrote:I can only say that I use Super Scale 2x all the time when upscaling an HD timeline to UHD. Though slow I don't get BSODs with the Nvidia setting and studio driver 572.16.


I tried all 6 modes of Super Scale and no errors whetsoever on my laptop. I also get realtime playback even when using 4X NVIDIA RTX Video with quality level set to Ultra.

I am using the latest nVidia Studio driver version 572.60.

Laptop:
ProArt Studiobook 16 OLED (H7604)
- 16-inch 3.2K 120 Hz
- Windows 11 Pro
- Intel Core i9-13980HX 24 cores
- NVIDIA GeForce RTX 4070
- 64GB RAM
- 8TB NVMe Storage
- Resolve Studio 19.1.3

Re: Blue Screen of Death in Windows

PostPosted: Sun Mar 23, 2025 11:05 pm
by Yasser Saeed
Tony359 wrote:interesting :)

Well,
Surely BMD has more leverage than a random user. If even just to get that bug report to the right department.

The other alternative is to buy AMD, get a Mac or get an HP workstation. :twisted:

Or ProArt Studiobook 16 3D OLED :D

Re: Blue Screen of Death in Windows

PostPosted: Mon Mar 24, 2025 8:11 am
by Tony359
The company I used to work for made specialised servers and they would only support them if approved hard drives were being used.
Were they selecting the best hard drives on the market and all the others were of inferior quality?
No. They simply tested their machines with those HDDs and with specific FW versions.

Anything else is not worse - it is just unknown. So no support offered.

Same for your case - your custom workstation was totally fine but Avid cannot support 1000 different HW and FW combinations of something happens. Focusing on a specific HW is the only way to go.

So I’m sorry but I completely disagree with your statement.

Re: Blue Screen of Death in Windows

PostPosted: Mon Mar 24, 2025 3:43 pm
by AndrewTheGreat
Damn it. Got a bsod with 566.36 driver too. No bsods working in DR for a day even with SuperScale Nvidia 4x, but in the evening I tried other Superscale options and got a bsod. Same dxgmms2.sys
Have no idea where to dig. I played Final Fantasy 16 diring the weekend for 7-8 hours each day, on Friday I sept all day working in Premiere Pro + After Effects. No issues, no crashes, nothing. Today it's all over again.

Re: Blue Screen of Death in Windows

PostPosted: Mon Mar 24, 2025 3:48 pm
by Tony359
I don't think there is much you can do, something in your HW/SW/assets combination is triggering the BSOD. I think you can only wait for updates and try again. Sorry, I wish I was more useful.

Re: Blue Screen of Death in Windows

PostPosted: Mon Mar 24, 2025 4:22 pm
by mpetech
AndrewTheGreat wrote:Damn it. Got a bsod with 566.36 driver too. No bsods working in DR for a day even with SuperScale Nvidia 4x, but in the evening I tried other Superscale options and got a bsod. Same dxgmms2.sys
Have no idea where to dig. I played Final Fantasy 16 diring the weekend for 7-8 hours each day, on Friday I sept all day working in Premiere Pro + After Effects. No issues, no crashes, nothing. Today it's all over again.


Do you have an onboard GPU active?

Re: Blue Screen of Death in Windows

PostPosted: Mon Mar 24, 2025 4:28 pm
by AndrewTheGreat
mpetech wrote:Do you have an onboard GPU active?

Correct. Shall I try disabling it?

Re: Blue Screen of Death in Windows

PostPosted: Mon Mar 24, 2025 4:32 pm
by AndrewTheGreat
ANother thing I noticed. I turned off every non-windows service and rebooted, and had no issue even on the current NV driver. This does not mean it's necesserily a service - I may have not tested it enough. But still is a clue. The problem is that there are too many services to turn on and off and reboot...
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Re: Blue Screen of Death in Windows

PostPosted: Mon Mar 24, 2025 4:41 pm
by mpetech
AndrewTheGreat wrote:
mpetech wrote:Do you have an onboard GPU active?

Correct. Shall I try disabling it?


Yes, try disabling it.

Re: Blue Screen of Death in Windows

PostPosted: Mon Mar 24, 2025 4:45 pm
by Tony359
I think BMD recommended not to disable it as Windows would still keep on the list of devices (somewhere) but without driver Resolve would complain that there is an "unsupported GPU" in the system.

Try disabling it by all means but it might not work.

Can intel GPUs be disabled from the BIOS? That might make it fully hidden to the OS.

Have you set the GPUs to manual in Resolve? Basically telling Resolve not to use your iGPU.