Blackmagic Forum

Hi,

I have Davinci Resolve Studio 19.1.4 installed on a Windows 11 computer with the latest Widows updates.

Processor: Intel(R) Core(TM) i9-14900KF 3.20 GHz
Installed: RAM 128 GB (128 GB usable)
Graphics card: Nvidia RTX 490 24gig latest Studio Driver

When I click the App's icon you see the start-up panel appearing and then it stops.

I worked with the program for months and never had this problem. I tried to uninstall all Black Magic items including the App it self, but no luck.

Any one with a solution?

Thanks,
David

In a File Explorer window, go to:

C:\Program Files\Blackmagic Design\DaVinci Resolve

and run CaptureLogs

This will place a Resolve log file named similar to this on your Windows Desktop: DaVinci-Resolve-logs-20181228_140434.zip (You may not see the .zip extension if your system is set to hide known extensions).

Then open the Windows System Information app and do a File - Save (Not a File Export), which will generate a .NFO file.

Place both those files on a file sharing site and provide links to the files here. Make sure the links don't require access credentials.

If you are a new Forum user, you may not be allowed to post URLs. If this happens, just put a space near the front of the URL, so the system doesn't think it's a URL.

Thanks a lot! I found the issue it was due to a buggy Topaz Labs Video AI plugin. The Topaz developers are working on a solution. Removing Topaz Video AI solves the problem.