Unable to install studio on Win 11 after removing free vers
Posted: Thu Apr 24, 2025 7:07 pmHello, been using DaVinci Studio for years and love it. Was on a Windows 10 machine, but now I'm trying to move to a new Windows 11 machine appear to have created myself a problem. In my haste to set things up I accidentally installed the free version. So I uninstalled that and then downloaded Studio. But when I click to install it... nothing happens. I looked in Win 11 event viewer and there are two errors:
Faulting application name: Install Resolve 19.1.4.exe, version: 19.1.4.11, time stamp: 0x67daffc6
Faulting module name: Install Resolve 19.1.4.exe, version: 19.1.4.11, time stamp: 0x67daffc6
Exception code: 0xc000001d
Fault offset: 0x0000000000021d24
Faulting process id: 0x2D80
Faulting application start time: 0x1DBB54253B09DCA
Faulting application path: C:\Users\Dan\Downloads\Install Resolve 19.1.4.exe
Faulting module path: C:\Users\Dan\Downloads\Install Resolve 19.1.4.exe
Report Id: 2fc94eb2-5fc5-4006-bedb-4004b661e85a
Faulting package full name:
Faulting package-relative application ID:
And then:
Windows cannot access the file for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Install Resolve 19.1.4.exe because of this error.
Program: Install Resolve 19.1.4.exe
File:
The error value is listed in the Additional Data section.
User Action
1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
2. If the file still cannot be accessed and
- It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.
Additional Data
Error value: 0x0
Disk type: 0x0
My computer has only 1 drive, I am trying to install it after downloading it to the C drive.
Do I need to be signed into the website or the cloud to install Studio?
I at first thought I made a mistake when uninstalling the free version, so I tried installing it again, but now it won't uninstall either.
Also I submitted a support ticket but didn't get a verification of submission.
Faulting application name: Install Resolve 19.1.4.exe, version: 19.1.4.11, time stamp: 0x67daffc6
Faulting module name: Install Resolve 19.1.4.exe, version: 19.1.4.11, time stamp: 0x67daffc6
Exception code: 0xc000001d
Fault offset: 0x0000000000021d24
Faulting process id: 0x2D80
Faulting application start time: 0x1DBB54253B09DCA
Faulting application path: C:\Users\Dan\Downloads\Install Resolve 19.1.4.exe
Faulting module path: C:\Users\Dan\Downloads\Install Resolve 19.1.4.exe
Report Id: 2fc94eb2-5fc5-4006-bedb-4004b661e85a
Faulting package full name:
Faulting package-relative application ID:
And then:
Windows cannot access the file for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Install Resolve 19.1.4.exe because of this error.
Program: Install Resolve 19.1.4.exe
File:
The error value is listed in the Additional Data section.
User Action
1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
2. If the file still cannot be accessed and
- It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.
Additional Data
Error value: 0x0
Disk type: 0x0
My computer has only 1 drive, I am trying to install it after downloading it to the C drive.
Do I need to be signed into the website or the cloud to install Studio?
I at first thought I made a mistake when uninstalling the free version, so I tried installing it again, but now it won't uninstall either.
Also I submitted a support ticket but didn't get a verification of submission.