Blackmagic Forum

Hi All
I have been using resolve since v15, just put together a new machine as the other one went boom and is beyond repair.

Windows 11 Professional (x64) Version 24H2 (build 26100.3775)
Intel Core Ultra 9 285K
64GB DDR5 ram
ASUSTeK COMPUTER INC. ROG STRIX Z890-E motherboard
NVIDIA GeForce RTX 5090

So when trying to instal the 1st time it installed then bombed out at the point where the license key was entered. Then it would not start.
After multiple back and forth, install/uninstalls the installer itself would not work. I tried the Latest beta version (studio and free, no go)
Also tried the same for the V19.1.4.

Each time on the studio versions, it starts up but then as the part pops up for the license to be put in, it crashes.
On the Free version it crashes around the same time during the loading, it just wont load.

I figured I may be out of activations on my old license, and bought a new one (although I received the key via email, it seems my bank stopped payment, I will fix this during business hours tomorrow with BM)

Never the less, I cant get the program to run and am a bit lost,
Log files link attached, any help appreciated.
https://1drv.ms/u/c/3a7fef6a3e2f5746/EWEzI1YUNEtOiz_j8UyXqrMB2RdSOqwvFYzuqtCCy1moog?e=gbYNsw

refreshed links
https://1drv.ms/u/c/3a7fef6a3e2f5746/EW ... Q?e=tJ3tfh
https://drive.google.com/file/d/1hyJrS3 ... sp=sharing
Thanks

Anyone have any idea?

You can't run out of activations. All that happens is the server deactivates your old machine. Obviously the free version doesn't need to be activated.

Its impossible from here but I'm guess you've got a stability issue not really a Resolve issue. Not that it makes a huge amount of sense it's crashing at that point. Maybe it's running the Nvidia optimization routines?

I'd run some stress tests on the machine over night and see if it crashes. Might be the PSU. It might be memory.

Hi Nick
Thank you for your reply.
Regarding activiations, I remember it being 10 or something and over time now it was down to 1 or 0.
Never the less that just clouds the issue as the 'free' version should run regardless.

In the log files I posted I could see some errors being reported but am not able to decode them, I tried AI apps as well but not definitive enough for my brain.

It is as you put it no doubt a problem on my side, but I am unable to pinpoint it to correct the error.

As for the new machine, I believe it is running as expected, I have run some benchmarks and gpu stress tests without issue, I will try a few more.
Power supply is new (1300W) and even with the gpu under load drawing 600w there is plenty of headroom for the rest of the machine. I have been monitoring power draw very closely as these gpu's have a reputation for melting power cables on both ends.

I suspect there may be some corrupt files from failed instal, but have tried to clean up as best i can with the same result.

I process quite a bit of Video using the Topaz Video AI software and that works fine, as does everything else.
Hoping one of the guru's here will come along and help decipher the logs, to point out my obvious foolish error which is causing this, or at least steer me in the right direction.

I doubt a stability issue would prevent resolve from even starting.

I’ve taken a look - on a mobile and I’m not an expert - the 5000 series is really not supported with v19 and v20 is beta. Also nvidia drives series 570 seem to be bad.

That said, I see the process stops after Topazlab plugin is loaded. Did you try installing resolve without it? I don’t even know what topazlab is

Finally, try making sure the iGPU driver (intel) is on the latest version as that is being detected and used as well.

I hope this helps

A couple ideas to check.

1. Don't overclock anything.
2. Don't install a VPN.
3. Don't install Topaz.

Tony359 wrote:I doubt a stability issue would prevent resolve from even starting.
That said, I see the process stops after Topazlab plugin is loaded. Did you try installing resolve without it? I don’t even know what topazlab is

Finally, try making sure the iGPU driver (intel) is on the latest version as that is being detected and used as well.

Hi Tony,, re Topaz plugin, thats weird, I have not tried to instal that on my machine at all. I had it for a brief while on my last machine but ditched it. Maybe you onto to something here.
re iGPU, will check
Thank you.

Jim Simon wrote:A couple ideas to check.

1. Don't overclock anything.
2. Don't install a VPN.
3. Don't install Topaz.

Hi Jim
Nothing is overclocked, all standard.
I have a VPN and Topaz, the VPN was not running when I did the instal or when I try start the program.
That said, its easy enough to do, I will unistall Topaz Video AI (Tony in the post above eldued to it looking for a plugin, weird) and the VPN and see if it will run.
Will report back with the result.
Thank you.

did you manage to solve this problem? I have the same problem on my laptop, which had the system reset and I haven't been able to handle it for a few days ...

I've seen this behaviour and it's always been a bad plugin for me. Topaz Video is definitely an issue that I've come across. Uninstalled it and Resolve 20 has behaved since.

Grant MacDonald wrote:Anyone have any idea?

Hi

Unfortunately your onedrive link requires credentials.
Adjust the link to be open for everyone, then we might be able to take a look at it.

Username wrote:

Grant MacDonald wrote:Anyone have any idea?

Unfortunately your onedrive link requires credentials.
Adjust the link to be open for everyone, then we might be able to take a look at it.

https://1drv.ms/u/c/3a7fef6a3e2f5746/EW ... Q?e=tJ3tfh
https://drive.google.com/file/d/1hyJrS3 ... sp=sharing
Hope those work

Like a dozen other recent Windows crashing posts, it's being caused by Topaz.

In File Explorer, go to this folder:

C:\Program Files\Common Files\OFX\Plugins

In that folder will be a Topaz related folder. Delete or move that folder out of the Plugins folder, which will prevent Resolve from trying to load the Topaz OFX plugins.

Stand alone Topaz should still work properly. At least, that's what others have reported.

I can confirm that Topaz plug in caused Resolve 20 to crash. I uninstalled it and problem is solved.

I've been using a Beta version of Topaz Video AI (which supported the 50x series cards) and Resolve worked fine.
I'm also here as Resolve starting crashing for me immediately after I installed the latest non beta of Topaz (which now supports the 50 series) and removing this Topaz version immediately fixed the Resolve - crash on launch - issue.
I love the extra power of the 50 series over the 4090 but the issues I've had with Resolve/Topaz products/5090 is pretty annoying to say the least.

Mattcee wrote:I've been using a Beta version of Topaz Video AI (which supported the 50x series cards) and Resolve worked fine.
I'm also here as Resolve starting crashing for me immediately after I installed the latest non beta of Topaz (which now supports the 50 series) and removing this Topaz version immediately fixed the Resolve - crash on launch - issue.
I love the extra power of the 50 series over the 4090 but the issues I've had with Resolve/Topaz products/5090 is pretty annoying to say the least.

Install just Topaz applications without the plug-in option and everything should be fine. I installed Topaz Gigapixel AI, Topaz Photo AI and Topaz Video AI and all Resolve Studio 20 is not having any problem.

Dwaine Maggart wrote:Like a dozen other recent Windows crashing posts, it's being caused by Topaz.

In File Explorer, go to this folder:

C:\Program Files\Common Files\OFX\Plugins

In that folder will be a Topaz related folder. Delete or move that folder out of the Plugins folder, which will prevent Resolve from trying to load the Topaz OFX plugins.

Stand alone Topaz should still work properly. At least, that's what others have reported.

Thank you all for the support and direction in this. |
Tony was correct in his initial opinion that it was Topaz related.
Dwayne nailed it with the quoted plugin folder. There were 2 plugin files that must have been put there on installation of Topaz.
I have simply removed those files from the directory, as per Dwaynes advice) and resolve started first go.
I then removed the free version and installed V20 B2 Studio and activated with my original key I have had for some years now.

As an aside I had a few crashes in freee trying to create a random project, but managed to get it to run on the default untitled project loaded.

C:\Program Files\Common Files\OFX\Plugins


Busy doing the Neural engine optimization now. Maybe counting my chickens before they hatch but I am a good few steps further than before, trusting Resolve will behave as per normal now.

My last machine had both Resolve and Topaz Video software on for a number of years with now issue. Resolve was certainly installed before Topaz was though in that instance, where now it was after Topaz.

Lets see what happens.

Thank you all very much

I had the same problem and I wanted to confirm that removing the topaz folders from the commons OFX folder resolved(pun intended) the problem! Everything works now Thanks Dwaine!

Resolve 20 Studio

Brief update, reverted to v19.1.4
V20 b2 starts and runs but crashes here and there, so to remove a variable, I just went back on the last release which gave me no issue before.
I did also totally remove Topaz but the result was the same on V20 b2. I will try it again once I get 19.1.4 setup properly

Have v19.1.4 running, Topaz running, with the plugin stuff removed as Resolve doesn't like that stuff 1 bit. (JUst something I may try later is to actually install the plugins in the Topaz GUI, and see if that changes the result, but later)
Lots of housekeeping on my side setting up directories, getting old projects in etc.
But it is running. Thank you all again.

If you have v20 crashing after removing the Topaz stuff from the OFX/Plugins folder, then we need a Resolve diagnostics log and NFO generated after such a crash.

Dwaine Maggart wrote:If you have v20 crashing after removing the Topaz stuff from the OFX/Plugins folder, then we need a Resolve diagnostics log and NFO generated after such a crash.

Hi Dwaine, will gladly contribute that, past pumpkin hour here now and work tomorrow so need to call it quits for today.
I will give it another go tomorrow afternoon (your morning if you are USA based) and post.,
Thank you.

Hello Grant,

I have pretty similar setup with you. RTX5... series totally get support on resolve 20 update. ( They dont have support on Resolve 19 )

There is a software called " IObit uninstaller " it removes everything with software related. registry files, lut folders, plugins, effects etc.. basicly everything.

So, you can fresh install like just formatted your pc. I got same issue with Topaz and that re-install solved that issue.

My Device:
i9 13900K
64gb ram
RTX5090 Astral OC
8tb m2 ssd
Z790

Thanks akcivan
Yes I noticed the neural engine process between v19xxx and V20 b was 61 vs 81 respectively. SO more going on there.

I will unistall the lot this afternoon , give the IObit a go,and start a fresh v20 b, and see how it behaves.

Hello,

I have just installed DaVinci Resolve 20 Public Beta on my Windows 10 Pro but the program won't start after installation. I have disabled firewall, uninstalled and reinstalled the program, used the windows troubleshooting guide but its still not working. I have verified that there are no OFX plugins in my program files folder and the GPU driver is up to date.

This is the link to the .NFO file h__ttps://drive.google.com/file/d/1if07idPqZOlZICMxLestkl_vB9hIU_0d/view?usp=drive_link

and the link to the logs h__ ttps://drive.google.com/file/d/1kGM-J4R ... drive_link

Can someone please help provide some troublshooting guides?

Resolve stops working when detecting the GPU.

What system have you got?
Make sure you're running the latest drivers and you have a decent GPU installed. Make sure your monitors are connected to the discrete GPU and not the integrated (intel/AMD) one.

Make sure your integrated intel/AMD gpu also have latest drivers, don't disable it.

I'm going to go with your 8 year old laptop with 7th gen CPU and HD615 iGPU is likely not going to work with Resolve 20.

That said, you have a very old Intel graphics driver installed. That may well be the best driver that Dell has for your XPS 13 9365 laptop.

But if you are feeling adventurous, go to the Intel Driver Downloads site and run their automatic driver detector, and see if it suggests a newer graphics driver. If it does, install that, and see what happens.

Dwaine Maggart wrote:If you have v20 crashing after removing the Topaz stuff from the OFX/Plugins folder, then we need a Resolve diagnostics log and NFO generated after such a crash.

Hi Dwaine, just to follow up on my side, so far so good.
Have the V20 Beta installed and Topaz and it seems that all is behaving well over the last few days.

On the Topaz instal, there is an options to X the plugins during the Topaz instal
By default they instal even if not used or initiated in Topaz GUI.
Red cross them to prevent this and that seemed to sort it out.
If I experience any further issues I will report them in the appropriate Beta post.
Thank you again