Mon May 05, 2025 9:47 pm
@Jarle: Your logs link expired before I got to it. If you'd like to post a new link, I'll take a look. If you haven't already, having a Windows System Information .NFO is often required, so please provide that as well. Open System Information and select its File - Save menu to generate the .NFO.
@:Juri: Assuming you are on Windows, we need the following:
In a File Explorer window, go to:
C:\Program Files\Blackmagic Design\DaVinci Resolve
and run CaptureLogs
This will place a Resolve log file named similar to this on your Windows Desktop: DaVinci-Resolve-logs-20181228_140434.zip (You may not see the .zip extension if your system is set to hide known extensions).
Then open the Windows System Information app and do a File - Save (Not a File Export), which will generate a .NFO file.
Place both those files on a file sharing site and provide links to the files here. Make sure the links don't require access credentials.
If you are a new Forum user, you may not be allowed to post URLs. If this happens, just put a space near the front of the URL, so the system doesn't think it's a URL.
Dwaine Maggart
Blackmagic Design DaVinci Support