Blackmagic Forum

Hello!
I decided to download Resolve on my new computer, but everytime I add media to my timeline, the software crashes. I deleted all software info and then re-downloaded the software, but the issue keeps happening.
I've uploaded the crash log to google drive: https://drive.google.com/drive/folders/ ... drive_link
My computer specs:
Surface Laptop 3
i7 10th gen / 32gb ram / 1tb storage / intel iris graphics integrated (i've had no issues doing light editing on my old lenovo laptop, on both resolve 17 and premiere pro '22)
Very thankful for any help received!

The Intel iGPU driver seems to be causing the crash.

Resolve appears to last be working in February, and at that time the Intel iGPU driver was:

Intel GPU Driver: 31.0.101.2125

In all the crash logs, the driver is:

Intel GPU Driver: 31.0.101.2134

Oh my, I just realized you have the infamous Surface Pro 3 with an i7-1065G7 CPU, which will crash with Resolve 19, unless you use one specific Intel GPU driver.

This thread describes how to get and install the required 30.0.100.9864 driver:

viewtopic.php?f=21&t=195989&p=1021242#p1021242

Do that and Resolve should work much better.

Even with the 2125 driver you had in February, Resolve would have crashed in certain scenarios.

Thank you for the response, I will check out the thread and install the new driver.