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Issues with Upgrading to Version 20

PostPosted: Fri May 30, 2025 6:02 pm
by dropdrop
Hi everyone,

I recently installed version 20 on my machine. I have a paid license with a valid serial number, but it’s prompting me to pay $299 again. I’ve already purchased the software previously, so I’m unsure why this is happening.

Additionally, I’m experiencing issues with my projects. While some open without a problem, others won’t load and display an error message instead.

Has anyone else encountered this? I’d appreciate any advice or guidance on how to resolve these issues.

Thank you!

Re: Issues with Upgrading to Version 20

PostPosted: Sat May 31, 2025 10:54 pm
by Jim Simon
You have mistakenly installed the Free version of Resolve. You'll have to download and install the Studio version.