Blackmagic Forum

I was using 20b3, upgraded to new release .... and in my windows 11... I could no nothing !.

It crashes when opening an old project. If I create a new one and then open it, it also crashes ( got frozen ).

Any idea ?

Thanks,
Enrique

I am Windows 11 and finding the full V20 release is good. In the past when I have had an issue like this I removed Davinci, did a PC restart and then re-installed. Could be worth checking that you have the latest GPU studio driver and Decklink (if you use that) before re-installing. Good luck and fingers crossed

Please read and follow the process for reporting bugs and system issues. Nothing can be done with complaints.

In a File Explorer window, go to:

C:\Program Files\Blackmagic Design\DaVinci Resolve

and run CaptureLogs

This will place a Resolve log file named similar to this on your Windows Desktop: DaVinci-Resolve-logs-20181228_140434.zip (You may not see the .zip extension if your system is set to hide known extensions).

Then open the Windows System Information app and do a File - Save (Not a File Export), which will generate a .NFO file.

Place both those files on a file sharing site and provide links to the files here. Make sure the links don't require access credentials.

If you are a new Forum user, you may not be allowed to post URLs. If this happens, just put a space near the front of the URL, so the system doesn't think it's a URL.

Ok,

So here we are , both files for debug issues :


https://drive.google.com/drive/folders/1Z1f3yFUReAzg-bQ8NI0SaLWu8Hll4x7o?usp=sharing

Thanks a lot !!.
Enrique

Resolve is not properly detecting your RTX 2000 GPU. Probably because of the CUDA Toolkit and/or NVIDIA NSIGHT packages you have installed. Do you need any of those? If not, uninstalling those would likely help.

Resolve was properly detecting the RTX 2000 on 5-25. Did you install the NSIGHT and CUDA Toolkit stuff after that? If not, did you install/change anything else between 5-25 and 6-2?

Yes, I have CUDA Tools, but installed some months ago.... Let me check what could I have installed in that period...

Thanks,
Enrique

I am also having a similar problem it crashes all the ime can you help.

here is the link to my report files let me know if you need any more information
https://drive.google.com/open?id=1tEJIk ... p=drive_fs

Your Google Drive link requires access credentials. Please make it an open link.