deleting nodes causes my Resolve to crash

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robert3ds

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deleting nodes causes my Resolve to crash

PostTue Nov 27, 2012 2:52 pm

deleting nodes causes my Resolve to crash. i tried to update my CUDA, I tried to reboot my macro, I hope there is someone out there, who knows how I can fix this?
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Peter Chamberlain

Blackmagic Design

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Re: deleting nodes causes my Resolve to crash

PostTue Nov 27, 2012 3:06 pm

You will need to provide a lot more detail for anyone to help. OS, Resolve, CUDA, NVIDIA driver versions. Hardware config and file format will help too. Did this issue just start? What's different to before?
Peter
DaVinci Resolve Product Manager
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robert3ds

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Re: deleting nodes causes my Resolve to crash

PostWed Nov 28, 2012 11:48 am

Mac OS X 10.7.5
GPU 4 Nvidia Quardo Fx 4800
1 ATI Radeon HD 5870
Memory 32 GB
Processors: 2x2.66 GHz 6-core Intel Xeon
CUDA: 5.0.36
File Format: Arri Alexa Prores 4444


We have the same hardware configurations until we upgraded from Resolve 8 to Resolve version 9

Everything is Normal when we were still using Version 8

Thank you and Hoping for your reply.
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robert3ds

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Re: deleting nodes causes my Resolve to crash

PostWed Nov 28, 2012 12:44 pm

add:

BMC serial number
Da Vinci Resolve 738893
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Peter Chamberlain

Blackmagic Design

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Re: deleting nodes causes my Resolve to crash

PostWed Nov 28, 2012 1:18 pm

Thanks. So, with a hd timeline, 24fps, you can add pro res or dpx or dnxhd clips to the media pool, these look ok in the color page viewer. You can apply a grade, add nodes etc. but if you delete the node, it crashes. Is this in clip mode, or teack. Are u deleting the node using the rt-click, keyboard shortcut or reset nodes and grades? Any more info you can offer?
Peter
DaVinci Resolve Product Manager
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robert3ds

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Re: deleting nodes causes my Resolve to crash

PostWed Nov 28, 2012 1:36 pm

we are using keyboard shortcut , particularly the back space key.
and as soon as we try to delete , Resolve will crash.
Thank you...
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Dwaine Maggart

Blackmagic Design

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Re: deleting nodes causes my Resolve to crash

PostWed Nov 28, 2012 6:59 pm

What Resolve version are you using? When Resolve crashes (and before you restart Resolve), please run our CaptureLogs app and send us the .tgz file it creates on your desktop. Also send us you Mac System Profile .spx file. And send us an Export of a project in which this is happening, with details on which clip in the list to test the node delete on.

Send all this to davincihelp (AT) blackmagicdesign (DOT) com

Details on how to get the .tgz and .spx files below:

For the .spx file, click on the Apple icon in the upper left of the display and select "About This Mac". Then click on More Info and then System Report. In the System Information menus at the top of the display, select the File menu, then Save.

For the .tgz file, open a Finder window, and navigate to the /Library/Application Support/Blackmagic Design/DaVinci Resolve folder and double click CaptureLogs. That will place a .tgz file on your desktop.
Dwaine Maggart
Blackmagic Design DaVinci Support
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robert3ds

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Re: deleting nodes causes my Resolve to crash

PostWed Dec 05, 2012 2:22 pm

I just sent an email to you for the files that you ask.
Thank you very much!
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Adonis

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Re: deleting nodes causes my Resolve to crash

PostSat Dec 08, 2012 6:29 am

Well, If you always create your dummy objects in the Top view port then they'll be oriented correctly... :D
--Adonis
www.lovemyhome.net/business

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