Preview window flashing "media offline" but it isn't

I'm using the free version of Resolve 12.5 and I'm having a problem with playback of a video I've inserted. The preview window keeps flashing "media offline", even though it isn't offline; it's on a local hard drive and I can play it on VLC media player. Perhaps reducing the quality of the preview window would help? Is that possible?

My PC only has 6 GB DDR3 and a GTX 950 graphics card so it's not powerful but there is enough free RAM for Resolve to take 3.2 GB when it starts with about 600 MB to spare. For some reason it starts relinquishing RAM even though there is enough for it to keep. Right now it's using only 1.4 GB. Sorry if that's irrelevant.

I've uploaded a YouTube video of the problem but it's still processing so might not be watchable until twenty minutes after I post this.

which format is the original video?

which format is the original video?

It's an .mp4, 1920p, 3381 kbps, 30 frames per second. Incidentally, it's 16.3 MB.

I've seen this many times

It happens (for me) after I've asked Resolve to delete "unused cache files." Seems to me Resolve erases some cache frames it thinks it no longer needs but then the timeline still references them and so those frames are displayed as offline. Turning caching off proves my point (the offline mention disappears), but then if I turn the cache back on the issue is still there (I guess Resolve doesn't do a cache integrity check?). Same if I restart Resolve. So the solution is to delete all the cache and rebuild it. I have learned not to use the "delete unused cache" option.

I'm having a similar, but different problem. The "media offline" doesn't flash, it is overplayed over all my clips. Does anyone know if the same thing is causing this glitch or is it something different?

Everytime I use Resolve as a stand-alone editor, I get burned with something like this.

I am using the latest version of Resolve Studio and I don't get this problem at all in Yosemite. It's only when I'm using El Capitan.

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Hi,

try to switch off Autosave.

That solved the "Media Offline" problem for me.

Greetings
Peter

Hi,

try to switch off Autosave.

That solved the "Media Offline" problem for me.

Greetings
Peter

Peter,
Thank you for your response. I tried turning auto save off, but it didn't work.

Have you tried to delete your render cache for that specific clip?

It also happens now when I do a crossfade between clips; I wait for the cache to update and then play that part and where the crossfade should be it says "media offline".

Hi,

try to switch off Autosave.

That solved the "Media Offline" problem for me.

Greetings
Peter

It was already set to off.

Have you tried to delete your render cache for that specific clip?

I even changed computer and started with no cache at all but it's still doing the same thing (as in the original post).

My old system specification was:

OS: Win 10 Home 64-bit
Mainboard: Gigabyte GA 790FXTA-UD5
CPU: AMD Phenom II 965 X4
RAM: OCZ Black Ed 1x2GB DDR3-1600 + Corsair 2x2GB DDR3-1600
Graphics: Gigabyte NVIDIA GeForce GTX 950
DVDRW : LG-GSA-4167B
Sys Drive: OCZ Vertex 2, 60 GB
Data Drives: WDC WD1002FAEX-00Y9A0; WDC WD2003FZEX-00Z4SA0; WDC WD2002FAEX-00MJRA0;
PSU: XFX TS 750W (P1-750S-NLB9)

My new specification is:

OS: Win 10 Pro 64-bit
Mainboard: ASUS Z170 Pro Gaming
CPU: Intel i7 6700 (6th gen)
RAM: Corsair 2x8GB DDR4-3000
Graphics: Gigabyte NVIDIA GeForce GTX 950
Sys Drive: Samsung Evo 750 SSD, 250 GB
Data Drives: OCZ Vertex 2 SSD, 60 GB; WDC WD1002FAEX-00Y9A0; WDC WD2003FZEX-00Z4SA0; WDC WD2002FAEX-00MJRA0;
PSU: XFX TS 750W (P1-750S-NLB9)



I just dragged the start of a clip to extend it and it cached "media offline" instead of actual footage. When I go to the media panel, the clip plays just fine. This is pretty frustrating!

With the OP from 2016 just a short FYI from 2020: this is still happening. We're experiencing it in roughly 5% of our project work

Exact same symptoms the OP described. One difference: all our stuff io's over fast network.

Same issue with two different Resolve versions/workstations (16.2.1.017 Free and 15.2.0.033 Studio). It's happening with MPEG-2 video just as well as with DCP source. Sometimes a project will exhibit this behaviour and playback just fine after closing and reopening the project. Sometimes that makes no difference.

I can't correlate anything going on on the network/switch with this issue. Kind of wish I could because that'd be something we could fix.

Ja, it is frustrating.

With the OP from 2016 just a short FYI from 2020: this is still happening. We're experiencing it in roughly 5% of our project work

Exact same symptoms the OP described. One difference: all our stuff io's over fast network.

Same issue with two different Resolve versions/workstations (16.2.1.017 Free and 15.2.0.033 Studio). It's happening with MPEG-2 video just as well as with DCP source. Sometimes a project will exhibit this behaviour and playback just fine after closing and reopening the project. Sometimes that makes no difference.

I can't correlate anything going on on the network/switch with this issue. Kind of wish I could because that'd be something we could fix.

Ja, it is frustrating.

which kind of machine are you using?

These are Z840's with E5-2687W.

I'm also experiencing this same problem. I'm running windows 10 Davinci Resolve version 16.2.2.012.

I tried turning off live saves and that didn't work. I tried re-linking the file and still have the same problem. Has anyone figured out this problem yet?

Specs:
Mainboard: ASRock x370 Taichi
CPU: AMD Ryzen 7 1700
Ram: Corsair 2x 8GB DDR4
Graphics: Zotac Nvidia Geforce GTX 1070

Probably not an actual fix, but I was able to resolve the issue on my end by moving the problem clip from my designated folder onto my Desktop - maybe this has something to do with files not found on C: ?

I'm getting the same error on mac - fairly complex project
in Resolve (16.x) - rendering normally then just upgraded to 16.2.6.005 and when I playback and render the job. Some clips will flash the "Media Not Found" placeholder.

The odd thing is, when I play it backwards, IT doesn't happen?!!!
I cant seem to delete the optimised media either.
Hmm. Im stuck. Tried the suggestions.

Same issue in2022, Resolve 17.4.6. Windows 10 on an HPZ820, Nvidia 3080ti. Along with the dreaded flickering offline problem. Restart Resolve and the problem goes away for a bit, but comes back. These same AVID MXF files plays back in Premiere without problems. I am replacing the problematic clips by clipping from a high rez offline export of the episode as I find them - ie once the ingested clips get exported from AVID, these clips are no longer problematic. I've only ever had this problem on AVID turnovers.

Same issue in2022, Resolve 17.4.6. Windows 10 on an HPZ820, Nvidia 3080ti. Along with the dreaded flickering offline problem. Restart Resolve and the problem goes away for a bit, but comes back. These same AVID MXF files play back in Premiere without problems. I am replacing the problematic clips by clipping from a high rez offline export of the episode as I find them - ie once the ingested clips get exported from AVID, these clips are no longer problematic. I've only ever had this problem on AVID turnovers.

These are Z840's with E5-2687W.

Just updating. 2024 and same issues here. Also same processors W2687wV3. Wonder if that's somehow related?