Resolve Freezes during Auto-Save

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Tim Kanoa

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Resolve Freezes during Auto-Save

PostMon Jan 02, 2017 12:09 pm

I'm running Davinci Resolve 12.5 on a Windows 10 i7 16GB Notebook. Every time my auto-save pops up, the popup freezes at 96% and resolve displays "not responding". After 2 minutes the popup dissapears and resolve starts responding again. The project is medium size with mostly Cinema DNG 1080p footage. Anyone else experiencing this issue? Normal saving works fine.
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waltervolpatto

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Re: Resolve Freezes during Auto-Save

PostTue Jan 03, 2017 12:53 pm

welcome.

I saw one project only on Linux that was showing this behavior. sometimes auto save was looking the machine for 15 minutes.

never find an answer.
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alexoreman

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Re: Resolve Freezes during Auto-Save

PostTue Jan 03, 2017 6:42 pm

We have definitely seen this issue specifically with SQL shared databases with Walter and a few other artists lately. The project complexity seems to be an issue but it is hit or miss with the same number for timelines/media files etc. There are no logs produced by the machine, software or remote SQL server during the hang time so it is tough to figure out what the actual issues is.


We can go in and save other projects in the same database or other databases on the same database server during this time without any issues.
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Sjur Pollen

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Re: Resolve Freezes during Auto-Save

PostThu Jan 19, 2017 12:51 pm

Happens here too. And it lasts up to 10-20 minutes :-( Very unfortunate
http://www.sjurpollen.com
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Resolve Studio 15.3 (16 too buggy) Fusion Studio 9/16. Windows 10. Ryzen 1700x 32GB GTX1080, laptop: Dell xps 15 7700hq, 32GB, gtx1050(4GB)
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Sjur Pollen

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Re: Resolve Freezes during Auto-Save

PostWed Feb 01, 2017 3:38 pm

Sjur Pollen wrote:Happens here too. And it lasts up to 10-20 minutes :-( Very unfortunate


Happens on three different machines I use...
http://www.sjurpollen.com
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Resolve Studio 15.3 (16 too buggy) Fusion Studio 9/16. Windows 10. Ryzen 1700x 32GB GTX1080, laptop: Dell xps 15 7700hq, 32GB, gtx1050(4GB)
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Peter Chamberlain

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Re: Resolve Freezes during Auto-Save

PostThu Feb 02, 2017 10:12 am

12.5.?
Disk database or PostGres?
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alexoreman

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Re: Resolve Freezes during Auto-Save

PostThu Feb 02, 2017 9:50 pm

Peter we have seen this issue since I believe 12.5.1 but it had gotten much worse for us over the past few months running 12.5.3 during some major projects.

This is in relation to a remote OSX server running a postgres database and being connected to over 10GB ethernet. During the freeze on a Resolve station we can go in and save other projects with no issue from other stations connected to the same database. It only seems to occur during an autosave call from Resolve. A regular manual Save never has that issue for us. No logs or errors are produced on either end of it during this time and the Resolve software behaves like it has crashed.

10-15 minutes later it will spring back to life and complete the save with no report of why it hung up.
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Dan Sherman

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Re: Resolve Freezes during Auto-Save

PostThu Feb 02, 2017 10:12 pm

I've seen this on 12.5.1 plus as well, and I'm not running a database, though my freezes are only in the 10's of seconds.
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Adam Archer

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Re: Resolve Freezes during Auto-Save

PostFri Feb 03, 2017 12:46 am

This is my main concern with moving to a Project Server over a local project database. Interested to know if it is a network solution or not.

Out of interest, are people having this issue connected to the server via gigabit or 10gig ethernet? Also, what sort of drive is the database being stored on on the server?
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MarcusWolschon

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Resolve 15 also Freezes during Auto-Save

PostThu May 31, 2018 4:17 am

There was this issue in Resolve 12.5
viewtopic.php?f=21&t=55021


It seems that in Resolve 15 the application freezes AFTER each autosafe.
The autosave dialog takes a second or two. Then it disapears. Then Resolve does not react to input for 20-30 seconds including Windows offering to close it. Then it is back to normal.
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Dwaine Maggart

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Re: Resolve Freezes during Auto-Save

PostThu May 31, 2018 5:05 am

@Marcus: Surely, with 458 posts, you know what's coming next, yes?

Logs, project, system info?
Dwaine Maggart
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MarcusWolschon

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Re: Resolve Freezes during Auto-Save

PostThu May 31, 2018 6:03 am

Dwaine Maggart wrote:@Marcus: Surely, with 458 posts, you know what's coming next, yes?

Logs, project, system info?


Still rendering an UltraHD video-wall with NeatVideo on some of the clips. Maybe in 7h.
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MarcusWolschon

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Re: Resolve Freezes during Auto-Save

PostFri Jun 01, 2018 12:26 pm

Dwaine Maggart wrote:@Marcus: Surely, with 458 posts, you know what's coming next, yes?

Logs, project, system info?



Windows 10 on Alienware 17" with GTX1080
Resolve Studio 14.3.0.014 with Dongle
Debug log saved. Where to send it and referencing what ticket/title/...?


Strange that nobody answered that this happens to them too.
It is clearly related to the autosave but the dialog has already disapeared,
indicating that all work related to autosave is done.
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Dwaine Maggart

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Re: Resolve Freezes during Auto-Save

PostFri Jun 01, 2018 5:33 pm

Put the logs and project drp on a file sharing site and provide a link. Either here, or PM if you prefer.
Dwaine Maggart
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MarcusWolschon

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Re: Resolve Freezes during Auto-Save

PostFri Jun 08, 2018 8:11 pm

I take it that the logs did not contain anything useful for determining the cause?
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blakekhodges

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Re: Resolve Freezes during Auto-Save

PostTue Aug 14, 2018 10:56 pm

I'm experiencing the same problem in DR version 14.3.1.

In my case it's specifically happening when I cancel the process of Resolve generating Optimized Media. It immediately wants to Auto Save but then it hangs/freezes on the auto save, effectively losing all the new Optimized Media if I need to Force Quit....
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TIMWHITE

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Re: Resolve Freezes during Auto-Save

PostFri Mar 29, 2019 6:40 pm

Any luck resolving this?

I have this issue now on 15.3. Hangs immediately After each autosave.

Connected to a shared database.
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Dwaine Maggart

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Re: Resolve Freezes during Auto-Save

PostFri Mar 29, 2019 10:09 pm

Tim: Same response as above. Need logs and system info.

viewtopic.php?f=21&t=85996
Dwaine Maggart
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spencer_moshian

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Re: Resolve Freezes during Auto-Save

PostTue Oct 08, 2019 10:27 pm

Anyone still experiencing this? It's happening to me on a larger project. Smaller projects seem fine.

Turning off Autosave resolves ( ;) ) the issue.

System:
- Windows 10 Home 1903 Build 18362.388
- Two different PCs: one an Intel 3930K build, the other a Ryzen 3800x build.
- 10Gbe connection to media storage (Asus XG-C100C PCI card connected to a QNAP TVS-872XT)
- PostgreSQL DB running on the QNAP over the same 10Gbe connection
- Resolve Studio 16.0.0.060

If there's interest I can generate the debug log and export the project to share with anyone from BM.
SW › Windows 10.0.19042 | Resolve Studio 17.0
HW › 10700K | Z490 Vision D | RTX 3070 | 64GB DDR4 3.2GHz | Scarlett 2i2
Storage › QNAP TVS-872XT > 10G > ASUS XG-C100C | Disk DB
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Mihail Constantinescu-Fomino

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Re: Resolve Freezes during Auto-Save

PostMon Apr 20, 2020 6:12 pm

I have the same issue with Resolve 16.2. I use disk Project DB.
Mihail
SW: Resolve Studio 17.0 b4
HW: i9-9900K, 64 GM RAM, GeForce RTX 2080Ti 11GB
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Peter Chamberlain

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Re: Resolve Freezes during Auto-Save

PostWed Apr 22, 2020 6:18 am

spencer_moshian wrote:Anyone still experiencing this? It's happening to me on a larger project. Smaller projects seem fine.

Turning off Autosave resolves ( ;) ) the issue.

System:
- Windows 10 Home 1903 Build 18362.388
- Two different PCs: one an Intel 3930K build, the other a Ryzen 3800x build.
- 10Gbe connection to media storage (Asus XG-C100C PCI card connected to a QNAP TVS-872XT)
- PostgreSQL DB running on the QNAP over the same 10Gbe connection
- Resolve Studio 16.0.0.060

If there's interest I can generate the debug log and export the project to share with anyone from BM.


Try 16.2.1... lots of fixes since 16.0. see if that helps, im also skeptical of image and DB connection on the same network.. the DB wants very low latency,, and if a big file is being played that might cause delays.. even on a 10g link. generate logs and NFO files as per FAQs and post if u have tried 16.2.1
DaVinci Resolve Product Manager
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MarcusWolschon

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Re: Resolve Freezes during Auto-Save

PostWed Apr 22, 2020 6:26 am

Giving traffic using the PostgreSQL port numbers priority sounds like a great idea in a local network.
It has to be done on the sender side. So NAS and PC need to both do it.
(And reducing the priority for bulk SMB/CIFS traffic while at it.)
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Milosz Wozaczynski

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Re: Resolve Freezes during Auto-Save

PostSat Jan 09, 2021 5:14 pm

I still got it on 16.2.8. Auto save freezes at 1% once in 10 cases
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davidjoshua

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Re: Resolve Freezes during Auto-Save

PostThu Feb 04, 2021 11:03 pm

I'm also experiencing this on 17.1 on a 2016 15" MBP Big Sur 11.1. Autosave continually hangs at 5%
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davidjoshua

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Re: Resolve Freezes during Auto-Save

PostWed Feb 10, 2021 8:57 pm

I was able to get around this problem by turning on dynamic project switching, copying all my assets, and pasting them into to a fresh project. This makes me think the autosave cache for a particular project may fill up and crash the project? Surely the settings should be able to automatically manage this better?
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waltervolpatto

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Re: Resolve Freezes during Auto-Save

PostThu Feb 11, 2021 5:19 am

davidjoshua wrote:I was able to get around this problem by turning on dynamic project switching, copying all my assets, and pasting them into to a fresh project. This makes me think the autosave cache for a particular project may fill up and crash the project? Surely the settings should be able to automatically manage this better?


David:
1) was that a fresh database or an update form an early version of the software?
2) can you backup the database and optimize it?
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davidjoshua

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Re: Resolve Freezes during Auto-Save

PostThu Feb 11, 2021 7:20 am

This was the same database and I didn’t update it optimize it. I’m running 17.1 beta 6 or something like that. Just a new project.
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TWillJam

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Re: Resolve Freezes during Auto-Save

PostThu Apr 22, 2021 6:10 pm

Hi everyone. I just ran into this problem and I was forced to restart Resolve. I had to do many times today when working on my project with a large number of timelines. I'm going through many interviews for a documentary and organizing them by color. Below is a link to my project files and log export. No media though, its 567GB. Hopefully BM sees this and fixes it.

https://drive.google.com/drive/folders/ ... sp=sharing
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waltervolpatto

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Re: Resolve Freezes during Auto-Save

PostThu Apr 22, 2021 10:17 pm

TWillJam wrote:Hi everyone. I just ran into this problem and I was forced to restart Resolve. I had to do many times today when working on my project with a large number of timelines. I'm going through many interviews for a documentary and organizing them by color. Below is a link to my project files and log export. No media though, its 567GB. Hopefully BM sees this and fixes it.

https://drive.google.com/drive/folders/ ... sp=sharing


Did you try to make a backup (for safety) and right click->optimize it?
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