Resolve 14 Still "Disappearing" on Windows 10

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Jay Ness

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  • Joined: Wed Sep 13, 2017 5:56 am

Resolve 14 Still "Disappearing" on Windows 10

PostFri Oct 27, 2017 8:00 pm

This is becoming beyond frustrating as 12.5 Studio runs like butter on my Windows 10 PC build. I've reached out to the forum here with no success in the past. Getting near the end of my rope. I sincerely DO NOT KNOW what else I can do. The last session of forum exchanges, customer service stopped responding.

PLEASE help me get to the bottom of this, as I believe in the tool and want to use it.

Here is my situation:

Opening Resolve 14 typically ends with the splash screen loading and then, simply, going away. Upon simultaneously running Task Manager, it doesn't "stop responding" or display that it is running. It disappears from Task Manager as if it were never opened. The farthest I've EVER gotten is the project selection menu, which ends with the same result, "disappearing". The forum has had me submit several logs, rolling back drivers, changing the functioning settings of Resolve and reporting back with several logs and I'm still hanging loose.

HELP.
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Charles Bennett

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Re: Resolve 14 Still "Disappearing" on Windows 10

PostFri Oct 27, 2017 9:56 pm

What GPU have you got in your PC?
Resolve 16.2.3.015 (free)
Dell XPS 8700 i7-4790 4 core @ 3.60GHz, 24GB RAM, GTX1060/6GB (451.48 Studio), Win 10 Home-18362, 2 Screens
Pro Tools 2018.4
Dell Workstation, 2 X 4 core Xeon , 16GB ECC RAM, GTX650, Win 7 Ultimate, Digi 002R, 3 Screens
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Dwaine Maggart

Blackmagic Design

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Re: Resolve 14 Still "Disappearing" on Windows 10

PostFri Oct 27, 2017 10:23 pm

Because this data is not exposed the NFO file you provided:

Is this a commercial PC? If so, what's the manufacturer and model number?

If its a custom build machine, what's the ASRock motherboard model number?

How may displays are connected, and what are they connected to?

Have you tried Resolve 14.0.1?
Dwaine Maggart
Blackmagic Design DaVinci Support
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BuckHIcks

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Re: Resolve 14 Still "Disappearing" on Windows 10

PostSat Oct 28, 2017 12:39 am

Does the Event Viewer report anything going wrong at or near the time it disappears?

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