Can't restore databases

Hi!

I've run into a problem with my Resolve 14.2.1.007. I imported a song into a project, and almost immediately after that, I was no longer able to save projects. At first it gave me an error message, but then it just froze Resolve entirely. So I force quit the application and rebooted my computer, and I could no longer open that particular project. The second I click on the project it crashes the program with no error messages.

I did have a .drp for the project, but same thing happened when I tried to import it. I also attempted to export a new .drp from the program manager, but when I hit save it crashes again.

So I tried to import a completely different .drp, and it started to load, but upon reaching 100% I received this error message


(I'll provide the crash log at the bottom of the post)

All the other projects work like they are supposed to.

So I decided to backup my disk database, and upgrade to Resolve 15 to see if that would fix the problem. Backing it up worked, but I wanted to doublecheck that the .resolve file was actually working, but sadly it didn't. This is the error message I received.

"Failed to restore database because the directory does not allow read and/or write access. Please change the permissions or choose a different directory."

I'm not sure which directory it refers to, but I have read and write access for all of my directories, so it seems strange. The name of the database is also unique, so it shouldn't interfere with any other database.

Now I'm not exactly sure what to do. I don't want to reinstall Resolve if I can't be sure that my .resolve.diskdb will work properly, and I still can't find a way to open my corrupt project.

So as you can see I've run into a couple of problems, does anyone have an idea of how I can fix this?

I'm sitting on a macOS Sierra 10.12.6 system. It's an iMac 27-inch from late 2013 with 32 GB RAM and the NVIDIA GeForce GTX 780M 4GB as the gfx card.

The crash log for the error message I received when I tried to restore my database:

2 Resolve 0x0000000103379d27 _ZN5QHashIPK10QSqlDriver7QStringE13duplicateNodeEPN9QHashData4NodeEPv + 61255
3 Resolve 0x000000010346b6a8 _ZN17QtMetaTypePrivate23QMetaTypeFunctionHelperIN5DbObj24DbDeprecatedSerializableELb1EE9ConstructEPvPKv + 132904
4 Resolve 0x0000000103468f61 _ZN17QtMetaTypePrivate23QMetaTypeFunctionHelperIN5DbObj24DbDeprecatedSerializableELb1EE9ConstructEPvPKv + 122849
5 Resolve 0x00000001009f040c _ZN5QHashIN25MediaMetadataImportExport22UiImportMetadataDlgImp15MetadataOptionsE15QHashDummyValueE13duplicateNodeEPN9QHashData4NodeEPv + 407772
6 Resolve 0x000000010074040e _ZN15QtSharedPointer33ExternalRefCountWithCustomDeleterI25UiClipWaveformReadingDataNS_13NormalDeleterEE7deleterEPNS_20ExternalRefCountDataE + 1195422
7 Resolve 0x00000001009ab94c _ZN5QHashIN25MediaMetadataImportExport22UiImportMetadataDlgImp15MetadataOptionsE15QHashDummyValueE13duplicateNodeEPN9QHashData4NodeEPv + 126492
8 Resolve 0x00000001009dc194 _ZN5QHashIN25MediaMetadataImportExport22UiImportMetadataDlgImp15MetadataOptionsE15QHashDummyValueE13duplicateNodeEPN9QHashData4NodeEPv + 325220
9 Resolve 0x00000001009ceb8a _ZN5QHashIN25MediaMetadataImportExport22UiImportMetadataDlgImp15MetadataOptionsE15QHashDummyValueE13duplicateNodeEPN9QHashData4NodeEPv + 270426
10 QtWidgets 0x00000001114331b5 _ZN7QWidget5eventEP6QEvent + 1621
11 QtWidgets 0x0000000111518028 _ZN6QFrame5eventEP6QEvent + 200
12 QtWidgets 0x000000011159bbf7 _ZN19QAbstractScrollArea13viewportEventEP6QEvent + 135
13 QtWidgets 0x000000011172ed73 _ZN13QGraphicsView13viewportEventEP6QEvent + 1507
14 Resolve 0x000000010082e805 _ZN5QHashIPN5UiBin14UiBinWidgetBinE15QHashDummyValueE13duplicateNodeEPN9QHashData4NodeEPv + 11253
15 QtWidgets 0x000000011159c794 _ZN19QAbstractScrollArea11qt_metacallEN11QMetaObject4CallEiPPv + 676
16 QtCore 0x00000001121a9eaa _ZN23QCoreApplicationPrivate29sendThroughObjectEventFiltersEP7QObjectP6QEvent + 202
17 QtWidgets 0x00000001113f45bb _ZN19QApplicationPrivate13notify_helperEP7QObjectP6QEvent + 235
18 QtWidgets 0x00000001113f68a8 _ZN12QApplication6notifyEP7QObjectP6QEvent + 3992
19 Resolve 0x0000000100031359 Resolve + 201561
20 QtCore 0x00000001121a9b93 _ZN16QCoreApplication14notifyInternalEP7QObjectP6QEvent + 115
21 QtWidgets 0x00000001114509e6 _ZN14QDesktopWidget11qt_metacallEN11QMetaObject4CallEiPPv + 15446
22 QtWidgets 0x000000011144e21a _ZN14QDesktopWidget11qt_metacallEN11QMetaObject4CallEiPPv + 5258
23 QtWidgets 0x00000001113f45cb _ZN19QApplicationPrivate13notify_helperEP7QObjectP6QEvent + 251
24 QtWidgets 0x00000001113f5ac1 _ZN12QApplication6notifyEP7QObjectP6QEvent + 433
25 Resolve 0x0000000100031359 Resolve + 201561
26 QtCore 0x00000001121a9b93 _ZN16QCoreApplication14notifyInternalEP7QObjectP6QEvent + 115
27 QtGui 0x0000000111a36b85 _ZN22QGuiApplicationPrivate11processDropEP7QWindowPK9QMimeDataRK6QPoint6QFlagsIN2Qt10DropActionEE + 117
28 libqcocoa.dylib 0x000000012421d91f qt_plugin_instance + 91391
29 AppKit 0x00007fff95564eb9 NSCoreDragReceiveMessageProc + 749
30 HIServices 0x00007fff964a08c2 DoMultipartDropMessage + 328
31 HIServices 0x00007fff964a05cc DoDropMessage + 41
32 HIServices 0x00007fff964a5613 CoreDragMessageHandler + 867
33 CoreFoundation 0x00007fff9786c9b6 __CFMessagePortPerform + 598
34 CoreFoundation 0x00007fff977d50d9 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE1_PERFORM_FUNCTION__ + 41
35 CoreFoundation 0x00007fff977d5051 __CFRunLoopDoSource1 + 465
36 CoreFoundation 0x00007fff977cccc5 __CFRunLoopRun + 2389
37 CoreFoundation 0x00007fff977cc114 CFRunLoopRunSpecific + 420
38 HIToolbox 0x00007fff96d2cebc RunCurrentEventLoopInMode + 240
39 HIToolbox 0x00007fff96d2ccf1 ReceiveNextEventCommon + 432
40 HIToolbox 0x00007fff96d2cb26 _BlockUntilNextEventMatchingListInModeWithFilter + 71
41 AppKit 0x00007fff952c3a54 _DPSNextEvent + 1120
42 AppKit 0x00007fff95a3f7ee -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 2796
43 libqcocoa.dylib 0x000000012422072b qt_plugin_instance + 103179
44 QtCore 0x00000001121a687d _ZN10QEventLoop4execE6QFlagsINS_17ProcessEventsFlagEE + 413
45 QtCore 0x00000001121aa137 _ZN16QCoreApplication4execEv + 343
46 Resolve 0x000000010003e06e Resolve + 254062
47 Resolve 0x000000010003c37d Resolve + 246653
48 Resolve 0x00000001000479af _ZN5boost2io6detail13call_put_lastIcSt11char_traitsIcEA1_KcEEvRSt13basic_ostreamIT_T0_EPKv + 6447
49 libdyld.dylib 0x00007fffacf57235 start + 1

What you have described in terms of this particular project not working (no the Database) happened to me a week ago. What got corrupted was the Timeline, not the entire project. If you have more than one Timeline for this particular project, please load it.
I did nothing to the Database, and everything when back to normal after loading a previous Timeline.
Yes, I lost the work I did in the corrected Timeline, but at least I have everything until the last operation in the previous Timeline.

The second option is to load a Backup from the Project List if you have it On.

Duplicating the Timeline at least at the end of the day has saved me more than three times.

Thanks for your reply!

Yea, I had 8 timelines in that project and I have a separate .drp for each one of them. Except for the last two I worked on. The last one is probably the one who's corrupt, but because I can't open the project I've lost the two timelines instead of one.

And yea, I was stupid to not back it up every day. I usually do that every day for every project I've worked on during the day, but had a tight deadline and got sloppy with the backups... And to top it all of I've somehow managed to turn auto backup off without realising it...

Does anyone know if there is any way to find out what's making a timeline corrupt, and if it's possible to get try and fix it without actually opening the project?

Send you drp to BM. Maybe they can fix it for you

Thanks, I'll try that! The only problem is that the .drp is zero kb, and because of that I can't send it... I do have the database for all my projects, and that project is in there. But I'll try to get in touch with BM, for now I haven't been able to find a solution, and it looks like I may just have to re-edit the two timelines I lost.

Ouch. Zero kb seems that one is toast.
Zipp up you entire db i would say and indeed conatct bm and dropbox it to them. Its you best chance.
Or indeed bite the bullet and redo the work if your on a deadline.
Good luck man. Hope it gets sorted