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DeckLink Mini Monitor 4K works in Resolve 14 not elsewhere

PostPosted: Fri Apr 13, 2018 8:09 pm
by Derek Means
I have this funny issue where my Decklink Mini Monitor 4k shows up in device manager, and outputs via HDMI to my monitor however does not show up in desktop video setup, or in adobe premiere cc.

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The computer in question:
Windows 10
Intel - Core i7-5820K 3.3GHz 6-Core Processor
Asus - X99-A/USB 3.1 ATX LGA2011-3 Motherboard
Gigabyte - Radeon RX 480 8GB Video Card
32GB DDR4 RAM

Thank you all in advance for any help!

Re: DeckLink Mini Monitor 4K works in Resolve 14 not elsewhe

PostPosted: Sun Apr 15, 2018 3:59 pm
by exile72
I have a very similar setup with an i7-5820k CPU, Gigabyte X99P-SLI Mobo, Nvidia GTX 970 GPU and 32 gigs of ram and my 4k mini monitor is properly seen in Premiere CC and Desktop Video setup.

Have you already gone down the path of uninstalling and re-installing Blackmagic as well as Adobe CC and re-setting all preferences?

Re: DeckLink Mini Monitor 4K works in Resolve 14 not elsewhe

PostPosted: Wed Apr 18, 2018 1:38 am
by Derek Means
Bump?

Re: DeckLink Mini Monitor 4K works in Resolve 14 not elsewhe

PostPosted: Wed Apr 18, 2018 11:18 pm
by Derek Means
I have not, thank you for the suggestion. I'll give it a shot.

Re: DeckLink Mini Monitor 4K works in Resolve 14 not elsewhe

PostPosted: Fri Apr 20, 2018 6:31 pm
by Derek Means
Re-installing did not have any effect. I'm unsure what to do now other then returning it and trying the USB model.

Re: DeckLink Mini Monitor 4K works in Resolve 14 not elsewhe

PostPosted: Fri Apr 20, 2018 10:54 pm
by Peter Chamberlain
Which version of Desktop video software?

Re: DeckLink Mini Monitor 4K works in Resolve 14 not elsewhe

PostPosted: Sat Apr 21, 2018 12:17 pm
by Ole Kristiansen
I've had the same problem for a long time - till I tried to enable Blackmagic Software Updater in Windows 10 Pro, Task Manager! Remember to restart your computer! Now it seems perfect!

Re: DeckLink Mini Monitor 4K works in Resolve 14 not elsewhe

PostPosted: Sat Apr 21, 2018 5:49 pm
by Derek Means
I have desktop video 10.9.12

Re: DeckLink Mini Monitor 4K works in Resolve 14 not elsewhe

PostPosted: Sat Apr 28, 2018 1:29 pm
by Derek Means
Ole's fix worked. Enabling the Blackmagic software updater in the task manager caused Blackmagic Video Setup to detect my decklink. I'm not sure why this didn't automatically happen when Blackmagic desktop video was installed but thank you Ole!a

Re: DeckLink Mini Monitor 4K works in Resolve 14 not elsewhe

PostPosted: Mon Apr 30, 2018 4:33 pm
by Ole Kristiansen
You are welcome Derek !