Blackmagic Forum

Hi,

I installed both resolve and fusion without any issues or warnings. When running the program the app
starts with the startup screen, but than nothing happens.

Thinking it might be a graphic driver I removed and reinstalled drivers, but no luck.
Looking at the event viewer I get a error around the igdrclneo64.dll under /system32/DriveStore/FileRepository

Have no clue how to get around this.

My system specifications are:
AMD 8 core Threadripper
Zotac Nvidia GTX 1080Ti graphics card
Gigabyte X399 designare EX motherboard
16 gigs of Ram
Samsung EVO 960 SSD
Operating system windows 10 Home

Anyone experienced this and has a solution for this.

Thanks,

Regards,

Bas

Removed all Blackmagic traces in registry, cleaned out all Nvidia drivers with DDu. Reinstalled Graphics card, reboot, installed Resolve. On first run I did not get the same error log, but software did not run. Second time I tried to run it I got the same error log:

Faulting application name: Resolve.exe, version: 14.3.0.14, time stamp: 0x5a72f697
Faulting module name: igdrclneo64.dll, version: 0.0.0.0, time stamp: 0x5a96b19b
Exception code: 0xc0000005
Fault offset: 0x0000000000030819
Faulting process id: 0x2ca4
Faulting application start time: 0x01d3dfd39822346b
Faulting application path: C:\Program Files\Blackmagic Design\DaVinci Resolve\Resolve.exe
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_250db833a1cd577e\igdrclneo64.dll
Report Id: 4140e0a3-17d3-4ae4-b68b-3431f6213b74
Faulting package full name:
Faulting package-relative application ID:

Bas

SOLVED:

My system was preinstalled with windows 10 and some other random apps I never use. I decided to reinstall windows just in case one of these apps was causing my issue.

And both Resolve and Fusion running beautifully after a fresh install. Not sure what really caused the DLL error, but happy all is fine now.

Bas