Davinci Resolve asking me for Activation key??

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joenj07087

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Davinci Resolve asking me for Activation key??

PostTue May 08, 2018 2:12 am

WTH BLackmagic, I don't have the activation key , I bought this product a while back why is this program asking for an activation key out of the blue and where do I get it???.. I'm logged in into my account...help me please.....what is this???
late 2015 iMAc, latest version of Sierra, running Davinci Resolve 14 Studio version 14.0.0b.043
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Peter Chamberlain

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Re: Davinci Resolve asking me for Activation key??

PostWed May 09, 2018 3:50 pm

If you have a dongle or an activation key you can use the Studio version, otherwise you need the free version. Both are available from the BMD support web site.
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Uli Plank

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Re: Davinci Resolve asking me for Activation key??

PostWed May 09, 2018 3:53 pm

Could it be you are using the version from Apple's store?
Otherwise, if you bought it you'd have a dongle or a serial. The App Store version 15 will only be available as a final, Apple doesn't allow any beta. Practice 15 with the free version, if you want to.
Don't approach Resolve with your expectations from other NLEs! They are all different.
Resolve Studio 17.2 and Fusion Studio 17, macOS 10.15.7
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eharrison24

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Re: Davinci Resolve asking me for Activation key??

PostMon Dec 31, 2018 5:16 am

This has just happened to me. I received Resolve when I purchased the URSA Mini Pro. Have been using Resolve since January of 2018. Yesterday I was grading, today it's asking me to activate my license?! I'm traveling and working on a film, why is it asking me for my license again? I have my activation code, but it's at my house across the country and I won't be home for quite some time.
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MarkK02474

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Re: Davinci Resolve asking me for Activation key??

PostSun Jun 09, 2019 2:29 am

Just happened to me with latest version of 15. I've been using Resolve Studio for weeks and nothing changed on my PC, yet it suddenly asked. After verifying, it said I had just used my second activation! Next startup, it asks again, but then OKs and says I have another machine left? Glad I still had the card handy where I could find it. I hope 16 will be less flaky.
EDIT: Continues to ask me for the code. I may give uninstalling and reinstalling + 16 beta a try.
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blakekhodges

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Re: Davinci Resolve asking me for Activation key??

PostSat Jun 29, 2019 4:13 am

What the heck? This suddenly happened to me too. I bought the App Store version of Studio. I've been using it just fine until yesterday. Today I start up Resolve and it suddenly is asking me for an activation code. What gives?
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RobertoTolin

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Re: Davinci Resolve asking me for Activation key??

PostSat Jun 29, 2019 7:23 am

I bought the Studio version and have an activation error every time i launch Resolve. Free version works fine. I'm on Ubuntu 19.04. Same problem with versions 15 and 16.
AMD Ryzen 7 2700 32Gb ram
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Peter Chamberlain

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Re: Davinci Resolve asking me for Activation key??

PostSun Jun 30, 2019 9:49 am

What is the reported error?
Is the machine connected to the internet?
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RobertoTolin

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Re: Davinci Resolve asking me for Activation key??

PostSun Jun 30, 2019 12:48 pm

Peter Chamberlain wrote:What is the reported error?
Is the machine connected to the internet?

Yes, the machine is connected to the internet (i tried two different connections with different providers). The latest
debug report is:
[0x7f7bb5603240] | Main | INFO | 2019-06-29 19:19:40,548 | Running DaVinci Resolve Studio v16.0.0b.033 (Linux/Clang)
[0x7f7bb5603240] | Main | INFO | 2019-06-29 19:19:40,550 | Updating display GPU information...
[0x7f7bb5603240] | Main | INFO | 2019-06-29 19:19:40,953 | Detecting Main Display properties
[0x7f7bb5603240] | Main | INFO | 2019-06-29 19:19:40,962 | Process to detect main display has finished
[0x7f7bb5603240] | Main | INFO | 2019-06-29 19:19:40,969 | Fallback process to detect main display has finished
[0x7f7bb5603240] | Main | INFO | 2019-06-29 19:19:40,970 | GPU Name = 'Vega 10 XT [Radeon RX Vega 64]', Main display = 0
[0x7f7bb5603240] | Main | INFO | 2019-06-29 19:19:40,970 | 1 GPUs (excluding display GPU) found. Using OpenCL for processing.
[0x7f7bb5603240] | Main | INFO | 2019-06-29 19:19:40,970 | Not GLmap capable. GPUs: 1 discrete, 0 integrated, 0 external. Auto mapping, OpenCL processing, main display not on external GPU.
[0x7f7bb5603240] | Main | INFO | 2019-06-29 19:19:40,970 | Setting LsManager.3.NumGPUs = 1
[0x7f7bb5603240] | IO | INFO | 2019-06-29 19:19:40,970 | RED InitializeSdk with library path at /opt/resolve/libs
[0x7f7bb5603240] | IO | INFO | 2019-06-29 19:19:41,019 | R3DAPI 7.1.0-3YM06 (20180720 L64S) R3DSDK 7.1.0-3YM06 (20180720 L64D) RED CUDA 7.1.0-45494 (20180721) RED OPENCL 7.1.0-45494 (20180721) [/opt/resolve/libs/] init is successful
[0x7f7bb5603240] | Main | INFO | 2019-06-29 19:19:41,019 | 0 RED rocket cards available
There are 1 GPUs in the system.
libDeckLinkAPI.so: no se puede abrir el archivo del objeto compartido: No existe el archivo o el directorio
[0x7f7bb5603240] | Main | INFO | 2019-06-29 19:19:41,020 | Decklink model name: '', version: ''
[0x7f7bb5603240] | DVIP | INFO | 2019-06-29 19:19:41,020 | DVIP Version : 16.0.0, Revision = 86319 (Release)
[0x7f7bb5603240] | Main | INFO | 2019-06-29 19:19:41,089 | Installed custom font: Open Sans
[0x7f7bb5603240] | Main | INFO | 2019-06-29 19:19:41,091 | Installed custom font: Open Sans
[0x7f7bb5603240] | Main | INFO | 2019-06-29 19:19:41,091 | Installed custom font: Open Sans
[0x7f7bb5603240] | Main | INFO | 2019-06-29 19:19:41,107 | Finished loading Application style sheet
[0x7f7bb5603240] | LeManager | ERROR | 2019-06-29 19:19:43,325 | 22, 174, -1
Local.Speed.Debug switched OFF - ''
[0x7f7a85a9b700] | Main | INFO | 2019-06-29 19:19:43,343 | Started listener socket at port 15000
[0x7f7a8529a700] | LeManager | ERROR | 2019-06-29 19:20:16,230 | 23, 489, -148
[0x7f7a8529a700] | LeManager | ERROR | 2019-06-29 19:20:17,746 | 41, 258, -1005
[0x7f7a8529a700] | LeManager | ERROR | 2019-06-29 19:20:17,918 | 163, 108, 77
[0x7f7a8529a700] | LeManager | ERROR | 2019-06-29 19:20:17,918 | 165, 45, 0
AMD Ryzen 7 2700 32Gb ram
Gigabyte Vega 56 8Gb.
Resolve Studio
Ubuntu Budgie 19.10
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Peter Chamberlain

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Re: Davinci Resolve asking me for Activation key??

PostMon Jul 01, 2019 4:19 am

Hi, im afraid this is not helpful, please power down and restart Resolve, then when its asking for the activation key, enter the key and if it then does not connect generate a log using Resolves tool.
info here
viewtopic.php?f=21&t=90190


please also report your OS and system details.
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RobertoTolin

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Re: Davinci Resolve asking me for Activation key??

PostMon Jul 01, 2019 10:35 am

Hi. For the only purpose to test the activation key i installed Resolve for windows in Wine. I knowed it will not work for editing, but the activation process worked. The server erased older activations and accepted the serial number. I then desinstalled Resolve and installed it on Linux. ¡And the activation process worked!. My system is Ubuntu Budgie 19.04 on a Ryzen 7 2700 and a Vega 56 card using the RCOm drivers.
AMD Ryzen 7 2700 32Gb ram
Gigabyte Vega 56 8Gb.
Resolve Studio
Ubuntu Budgie 19.10
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RikshaDriver

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Re: Davinci Resolve asking me for Activation key??

PostMon Jul 01, 2019 11:08 am

Seems like your problem was that your licenses had all been "activated".

I've come across similar issues on Linux (Elementary OS - an Ubuntu 18.04 derivative) where it will ask for a serial number after a hardware/software tweak and is unable to "clear" existing activations. I have to revert back to windows and clear activations then switch back to Linux. Painful I know.
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riekssoepenberg

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Re: Davinci Resolve asking me for Activation key??

PostTue Apr 21, 2020 12:26 pm

I had the same issue. I am running OSX 10.12.6 on my MBP retina mid 2012. Last weeks on two different times the software asked for the license key. However, I hadn't changed anything to my system. I was able to get it working again with the key, but now I have lost two activation possibilities for no reason. Does anyone know what to do? How do I get those activation possibilities back?
Thanks for your help.
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Uli Plank

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Re: Davinci Resolve asking me for Activation key??

PostTue Apr 21, 2020 2:39 pm

You can always use them again, the oldest install will then stop working.
Don't approach Resolve with your expectations from other NLEs! They are all different.
Resolve Studio 17.2 and Fusion Studio 17, macOS 10.15.7
iMac 2017 Radeon Pro 580 8 GB VRAM, 32 GB RAM
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riekssoepenberg

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Re: Davinci Resolve asking me for Activation key??

PostTue Apr 21, 2020 4:26 pm

Ah great, thank you! Do you know what causes that resolve suddenly needs reactivation?
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Uli Plank

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Re: Davinci Resolve asking me for Activation key??

PostWed Apr 22, 2020 3:03 am

If no other person knows your key code and is using it behind your back, I have no explanation.
Don't approach Resolve with your expectations from other NLEs! They are all different.
Resolve Studio 17.2 and Fusion Studio 17, macOS 10.15.7
iMac 2017 Radeon Pro 580 8 GB VRAM, 32 GB RAM
2018 Mac mini 16 GB RAM, eGFX Breakway RX 580 MacOS 10.15.7
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Derek Howard

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Re: Davinci Resolve asking me for Activation key??

PostWed Apr 22, 2020 3:48 pm

This seems to still be an issue. I just had mine ask for my activation key again out of the blue. I haven't changed anything or installed on other devices. No one else had access to my key. Not sure what's going on. This is the second time this has happened to me.

I put in my key again and it's working, but weird that it keeps happening.
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AlexMusin

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Re: Davinci Resolve asking me for Activation key??

PostWed Apr 22, 2020 5:44 pm

My key that I got with the camera stoped working in Davinci version 16.2.1. I need to give my projects away immediately and I can't open them. Need your help!!!!
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Uli Plank

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Re: Davinci Resolve asking me for Activation key??

PostThu Apr 23, 2020 2:09 am

Contact BM support with the serial from your card.
Don't approach Resolve with your expectations from other NLEs! They are all different.
Resolve Studio 17.2 and Fusion Studio 17, macOS 10.15.7
iMac 2017 Radeon Pro 580 8 GB VRAM, 32 GB RAM
2018 Mac mini 16 GB RAM, eGFX Breakway RX 580 MacOS 10.15.7
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Lucas Paschoalick

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Re: Davinci Resolve asking me for Activation key??

PostTue Apr 13, 2021 1:33 am

I have been using the Studio Version for months with zero problem, but out of the blue it start to asking me the serial key, it is possible that someone else is using the same key as I?

I'm managing some SSDs in my desktop, this could be related with this?

My Davinci also crashed a few times with this error "Your GPU memory is full", this could be related?
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Uli Plank

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Re: Davinci Resolve asking me for Activation key??

PostTue Apr 13, 2021 1:41 am

If you didn't get your key from an authorised dealer or if someone had a chance to copy your key, it's possible.

The rest shouldn't be related.
Memory full is normally triggered by using complex effects or large videos, but Nvidias can have their own problems.
Don't approach Resolve with your expectations from other NLEs! They are all different.
Resolve Studio 17.2 and Fusion Studio 17, macOS 10.15.7
iMac 2017 Radeon Pro 580 8 GB VRAM, 32 GB RAM
2018 Mac mini 16 GB RAM, eGFX Breakway RX 580 MacOS 10.15.7
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Lucas Paschoalick

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Re: Davinci Resolve asking me for Activation key??

PostWed Apr 14, 2021 9:27 am

Uli Plank wrote:If you didn't get your key from an authorised dealer or if someone had a chance to copy your key, it's possible.

The rest shouldn't be related.
Memory full is normally triggered by using complex effects or large videos, but Nvidias can have their own problems.


The key came with the BMPC 4k, but my friend bought it used from another co-worker colleague, I don't believe he is using since he bought the BMPC 6k which also came with a key. Also he is a Adobe guy.

I'm pretty sure it has some relation with one of this two things, maybe the hardware change...
I will test some hardware changes and ask to the seller too... Let's see. =)
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Mike1938

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Re: Davinci Resolve asking me for Activation key??

PostWed Apr 14, 2021 4:55 pm

Black Magic: get rid of the Dongle and Activation Key!!!!!
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Uli Plank

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Re: Davinci Resolve asking me for Activation key??

PostThu Apr 15, 2021 12:00 am

And then? Subscription model? C'mon!
Don't approach Resolve with your expectations from other NLEs! They are all different.
Resolve Studio 17.2 and Fusion Studio 17, macOS 10.15.7
iMac 2017 Radeon Pro 580 8 GB VRAM, 32 GB RAM
2018 Mac mini 16 GB RAM, eGFX Breakway RX 580 MacOS 10.15.7
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Mike1938

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Re: Davinci Resolve asking me for Activation key??

PostThu Apr 15, 2021 2:26 am

Do you think that it is good business practice for a purchaser of Resolve to pay $299 again if they have lost the Activation Key or the Dongle?
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RedRider14

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Re: Davinci Resolve asking me for Activation key??

PostThu Apr 15, 2021 2:34 am

If you lose the keys to your car, the dealer will charge upward of $300 to replace them. Just my 2c FWIW.
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Uli Plank

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Re: Davinci Resolve asking me for Activation key??

PostThu Apr 15, 2021 3:10 am

It's more than that for a modern keyless entry one.
Don't approach Resolve with your expectations from other NLEs! They are all different.
Resolve Studio 17.2 and Fusion Studio 17, macOS 10.15.7
iMac 2017 Radeon Pro 580 8 GB VRAM, 32 GB RAM
2018 Mac mini 16 GB RAM, eGFX Breakway RX 580 MacOS 10.15.7
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Thom Guida

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Re: Davinci Resolve asking me for Activation key??

PostMon Apr 19, 2021 3:42 pm

Yes - periodically Davinci Studio asks me on both of my machines... I have the card handy and just reenter it. I don't see this as a problem, for all we might guess BM is tweaking its security/activation system. I can't speak to the dongle issue as I have never had one.

I would say it may have shown the need for the *reactivation* some time in the 17 beta series.

NOW, what I would say is a bug, is the GPU Mem Full, which is a major pain in the A$$. I said in a previous post somewhere I found a solution with marking preferences of GPU card... Since 17.1 a 2080Ti replaced a 2080 Super, and the 17.1.1 it has gotten progressively worse. This has increased my yelling and screaming at the screen in frustration, but not at BM or DRS.

More recently a simple restart of Davinci doesn't quick fix, now it requires a cold restart, yes cold, not a warm boot. Sorry for the hijack.

Sorry for your issues.
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