Unable to start Resolve 14.3 or 15 after windows update.

Get answers to your questions about color grading, editing and finishing with DaVinci Resolve.
  • Author
  • Message
Offline

Deliard

  • Posts: 33
  • Joined: Fri Jan 26, 2018 10:01 am
  • Real Name: Piotr Szewczak

Unable to start Resolve 14.3 or 15 after windows update.

PostFri May 11, 2018 4:51 pm

So the thing is that i was using Resolve for some time now without any issue, then after latest resolve update resolve wouldn't start also returning error like this https://imgur.com/a/ysgVBIO

Same problem appears when starting Resolve 15 only change is that error occurs in line 91 of CPP file and on 14 it's 87 (like on screenshot).

Here is the link to Resolve Logs.
Also System Logs

Graphics was updated to MSI GTX 1050Ti. From Older GPU as i thinked that could be the case her but it wasn't.

I already tried renaming "welcome.exe" (as seen in other topic on forum) it didn't work. Reinstaling resolve didn't help, and reinstaling windows didn't help as well.

whole pc specs: https://imgur.com/av2ngL7

I Will appreciate any advice.
Offline
User avatar

Dwaine Maggart

Blackmagic Design

  • Posts: 13272
  • Joined: Wed Aug 22, 2012 2:53 pm

Re: Unable to start Resolve 14.3 or 15 after windows update.

PostFri May 11, 2018 9:51 pm

Go to Windows Control Panel - Programs and Features. Uninstall Resolve.

Assuming that works, rename the C:\ProgramData\Blackmagic Design\DaVinci Resolve folder to C:\ProgramData\Blackmagic Design\DaVinci Resolve.orig

Reinstall Resolve. What happens now? If still no go, please send another log.
Dwaine Maggart
Blackmagic Design DaVinci Support
Offline

Deliard

  • Posts: 33
  • Joined: Fri Jan 26, 2018 10:01 am
  • Real Name: Piotr Szewczak

Re: Unable to start Resolve 14.3 or 15 after windows update.

PostMon May 14, 2018 9:33 pm

ok so it didn't help.
here are the 2nd logs: https://drive.google.com/open?id=1N2mr5oUY-Ssr6ZTbBF6dLSEgbZsRXVgL
Offline
User avatar

Dwaine Maggart

Blackmagic Design

  • Posts: 13272
  • Joined: Wed Aug 22, 2012 2:53 pm

Re: Unable to start Resolve 14.3 or 15 after windows update.

PostTue May 15, 2018 12:35 am

It's stopping extremely early in the launch process. Right after it ID's the GPU. So suspicion would point in that area.

Go into Windows System Information, then do a File - Save, and save a .NFO file. Provide a link to that.
Dwaine Maggart
Blackmagic Design DaVinci Support
Offline

Deliard

  • Posts: 33
  • Joined: Fri Jan 26, 2018 10:01 am
  • Real Name: Piotr Szewczak

Re: Unable to start Resolve 14.3 or 15 after windows update.

PostTue May 15, 2018 12:30 pm

Offline
User avatar

Dwaine Maggart

Blackmagic Design

  • Posts: 13272
  • Joined: Wed Aug 22, 2012 2:53 pm

Re: Unable to start Resolve 14.3 or 15 after windows update.

PostTue May 15, 2018 5:28 pm

In Windows Task Manager, Startup tab, I think you'll find a Nahimic related program. If so, change it's status to Disabled, and reboot. Does Resolve run now?
Dwaine Maggart
Blackmagic Design DaVinci Support
Offline

Deliard

  • Posts: 33
  • Joined: Fri Jan 26, 2018 10:01 am
  • Real Name: Piotr Szewczak

Re: Unable to start Resolve 14.3 or 15 after windows update.

PostThu May 24, 2018 6:25 am

Yes, it helped. Thank you very much :)

Return to DaVinci Resolve

Who is online

Users browsing this forum: panos_mts and 228 guests