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Unable to start Resolve 14.3 or 15 after windows update.

PostPosted: Fri May 11, 2018 4:51 pm
by Deliard
So the thing is that i was using Resolve for some time now without any issue, then after latest resolve update resolve wouldn't start also returning error like this https://imgur.com/a/ysgVBIO

Same problem appears when starting Resolve 15 only change is that error occurs in line 91 of CPP file and on 14 it's 87 (like on screenshot).

Here is the link to Resolve Logs.
Also System Logs

Graphics was updated to MSI GTX 1050Ti. From Older GPU as i thinked that could be the case her but it wasn't.

I already tried renaming "welcome.exe" (as seen in other topic on forum) it didn't work. Reinstaling resolve didn't help, and reinstaling windows didn't help as well.

whole pc specs: https://imgur.com/av2ngL7

I Will appreciate any advice.

Re: Unable to start Resolve 14.3 or 15 after windows update.

PostPosted: Fri May 11, 2018 9:51 pm
by Dwaine Maggart
Go to Windows Control Panel - Programs and Features. Uninstall Resolve.

Assuming that works, rename the C:\ProgramData\Blackmagic Design\DaVinci Resolve folder to C:\ProgramData\Blackmagic Design\DaVinci Resolve.orig

Reinstall Resolve. What happens now? If still no go, please send another log.

Re: Unable to start Resolve 14.3 or 15 after windows update.

PostPosted: Mon May 14, 2018 9:33 pm
by Deliard
ok so it didn't help.
here are the 2nd logs: https://drive.google.com/open?id=1N2mr5oUY-Ssr6ZTbBF6dLSEgbZsRXVgL

Re: Unable to start Resolve 14.3 or 15 after windows update.

PostPosted: Tue May 15, 2018 12:35 am
by Dwaine Maggart
It's stopping extremely early in the launch process. Right after it ID's the GPU. So suspicion would point in that area.

Go into Windows System Information, then do a File - Save, and save a .NFO file. Provide a link to that.

Re: Unable to start Resolve 14.3 or 15 after windows update.

PostPosted: Tue May 15, 2018 12:30 pm
by Deliard

Re: Unable to start Resolve 14.3 or 15 after windows update.

PostPosted: Tue May 15, 2018 5:28 pm
by Dwaine Maggart
In Windows Task Manager, Startup tab, I think you'll find a Nahimic related program. If so, change it's status to Disabled, and reboot. Does Resolve run now?

Re: Unable to start Resolve 14.3 or 15 after windows update.

PostPosted: Thu May 24, 2018 6:25 am
by Deliard
Yes, it helped. Thank you very much :)