Blackmagic Forum

Posted: **Wed Jun 20, 2018 8:26 pm**

Every time I have booted up a version of Davinci Resolve, it crashes. I don't know why and I'm for sure it has nothing to do with my PC.

My Specs are:
Graphics Card: GTX 1050 TI
CPU: AMD FX 8320 at 4GHZ
Power Supply: EVGA 500 WATT
Mother Board: Asrock 970a-G/1.3

Posted: **Wed Jun 20, 2018 10:45 pm**

Logs and a Windows System Information .NFO file might be helpful.

viewtopic.php?f=32&t=71894

Posted: **Thu Jun 21, 2018 12:29 am**

I don't know how to get the diagnostics because there is no help tab in my Davinci Resolve, but I'm running on Windows 10 and have used all versions of Resolve from 14.0.1 to the newest version of the 15 beta, and I can't seem to understand why this is happening all the sudden, it seemed to work perfectly fine a few weeks back, it's all so strange.

Posted: **Thu Jun 21, 2018 12:32 am**

Dwaine Maggart wrote:Logs and a Windows System Information .NFO file might be helpful.

viewtopic.php?f=32&t=71894

I'm running on Windows 10 and I'm not sure how to file my diagnostics from Davinci because there is no help tab. By the way, I've used all versions ranging from 14.0.1 to the latest 15 beta.

Posted: **Thu Jun 21, 2018 9:08 am**

Hi the info is at the top of this forum
viewtopic.php?f=21&t=69837

Posted: **Thu Jun 21, 2018 5:24 pm**

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00007FF6AF5D20A9
00007FF6AF5D1391
00007FFA7750C0A0
00007FFA7B0726D7
00007FFA7B05AB06
00007FFA7B06ECED
00007FFA7AFD6C86
00007FFA7AFD52CA
00007FFA7745A388
00007FFA6C6AEF63
00007FFA6C6B69B0
00007FF6AF630E51
00007FF6AF633026
00007FF6AF9C1129
00007FF6AF9C0E9D
00007FF6AFB052E9
00007FF6AF9BE4FF
00007FF6AF9A0F32
00007FF6AF98ACE9
00007FF6AF94913C
00007FF6AF9490C3
00007FF6AF86217E
00007FF6B0A9E125
00007FF6B0A9D504
00007FF6B0A830B4
00007FF6AF85785D
00007FF6AF5CC9D7
00007FFA6BE362EC
00007FFA6C674F7F
00007FFA6C675126
00007FFA79093034

----------------------------------------------------------------------
#TIME Mon Jun 18 15:12:09 2018 - Uptime 00:00:52 (hh:mm:ss)
#FROM_EMAIL
#TO_EMAIL
#VERSION DaVinci Resolve v15.0.0b.057 (Windows/MSVC)
#SMTP_SERVER
#PROGRAM_NAME (64-bit)

00007FF6AF5F90EA
00007FF6AF5D2852
00007FF6AF5D20A9
00007FF6AF5D1391
00007FFA7750C0A0
00007FFA7B0726D7
00007FFA7B05AB06
00007FFA7B06ECED
00007FFA7AFD6C86
00007FFA7AFD52CA
00007FFA7745A388
00007FFA6088EF63
00007FFA608969B0
00007FF6AF630E51
00007FF6AF633026
00007FF6AF9C1129
00007FF6AF9C0E9D
00007FF6AFB052E9
00007FF6AF9BE4FF
00007FF6AF9A0F32
00007FF6AF98ACE9
00007FF6AF94913C
00007FF6AF9490C3
00007FF6AF86217E
00007FF6B0A9E125
00007FF6B0A9D504
00007FF6B0A830B4
00007FF6AF85785D
00007FF6AF5CC9D7
00007FFA6C7462EC
00007FFA60854F7F
00007FFA60855126
00007FFA79093034

Is this what you're looking for?

Posted: **Thu Jun 21, 2018 9:20 pm**

No, that is absolutely not what we are looking for.

We are looking for you to provide us link to a Resolve diagnostics log .zip file.

What do you mean you don't have a Help tab in your Resolve? Is Resolve running? Are you able to start a new project? If so, do you see any menus across the top, like Color or Fairlight or Workspace? If you see those, Help will be the next one after Workspace. And that's where you'll find the "Create Diagnostic Log on Desktop" menu selection.

If Resolve is not running, or you can't open a new project, then you can generate the log file manually, as per the first message in the thread at this link, which is listed in the link we provided above:

viewtopic.php?f=21&t=41211

Also provide the .NFO file described in that link.

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