Blackmagic Forum

Posted: **Wed Jun 27, 2018 3:47 am**

Hi I am hoping that someone may have an answer to this problem .
When I am loading quicktime file into resolve 15 I am getting a comple white image.The thumbnail in the media pool is white and the video shows up white while playing. Compression does not matter I have tried Animation, Pro Res etc. It reads Mp4 fine. I installed resolve 14.3 and the same files look fine. Any help greatly appreciated.
I am using
iMacpro
os 10.13.2

Posted: **Thu Jun 28, 2018 2:14 am**

Is processing at Auto, OpenCL or Metal?

Posted: **Thu Jun 28, 2018 3:31 am**

I saw that on 15b5.

I updated my graphic card drivers and all was well.

I would suggest trying that.

Posted: **Thu Jun 28, 2018 6:32 pm**

Ok its was using metal on a new iMac pro not sure how to update the graphic drivers as it does not use coda any more ?

Posted: **Thu Jun 28, 2018 7:12 pm**

Ok I just upgraded to os 10.13.5 and issue is resolved. Thanks for the help.

Posted: **Fri Jun 29, 2018 12:35 am**

Yes, macOS 10.13.2 and 10.13.3 have serious OpenCL and Metal issues that can cause the sort of problem.

Blackmagic Forum

Quicktime issues with Resolve 15

Quicktime issues with Resolve 15

Re: QUICKTIME ISSUES WITH RESOLVE 15

Re: QUICKTIME ISSUES WITH RESOLVE 15

Re: Quicktime issues with Resolve 15

Re: Quicktime issues with Resolve 15

Re: Quicktime issues with Resolve 15