Media Offline (but it's not) bug Beta 5 & 6 Resolve 15

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Yoav_D

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Re: Media Offline (but it's not) bug Beta 5 & 6 Resolve 15

PostTue Jul 16, 2019 6:40 am

Thank you very much !
The production company and the editors created the offline clips using DaVinci resolve 15 as far as I know, I will look at the raid storage logs.

The originals from the camera will be uploaded only next week when I will be able to access them without the pressure to deliver.. I would really want to find the issue here as I was looking for it day and night...

For now I will try and MM the whole used footage to a fresh drive and bring in the new frames from the producers.

Thanks again for your help, I hope it will be resolved

Yoav
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Puddinhead

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Re: Media Offline (but it's not) bug Beta 5 & 6 Resolve 15

PostTue Jul 16, 2019 12:08 pm

"I am on a 'survival mode' at the moment, trying to export the film out by tomorrow to be presented at a film festival for it's world premiere ... all that instead of finishing the grade." Yoav

Yoav, too late now to try this but I just did a test; if I just reboot the PC W7 and re-render the affected timeline I'm good to go !

Once re-rendered I playback the QT DNX10bit 29.97 movie and no dropped frames ! Then I continue to Sorenson Sq. and all is well. So somehow, even though the dropped frames don't appear during non render D Studio 16.4 timeline playback the actual render process creates some dropped frames which only appear in the finished rendered product ? So can't trust the rendered output until you carefully watch it before doing anything else with that outputted file. My guy feeling is the raw files are not corrupted by D R S.

Just a thought but did you create a HD 29.97 progressive output file or a HD 30p output file ?
And did you use "drop frame" in settings ? My current project was shot with Panasonic AF100 at 30p (several GoPros Blk3+ b-rolls 30p) but I rendered in 29.97 as that'e the frame rate that D R S told me my raw file was.

Patrick
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isnotsorcery

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Re: Media Offline (but it's not) bug Beta 5 & 6 Resolve 15

PostWed Oct 23, 2019 6:54 pm

wruser wrote:Same Issue here. Resolved (if you'll excuse the expression :) ) buy copying offending "media offline" clip and pasting onto a new track. I was able to render successfully. Running Resolve 15 free version on Dell PC.


I wasn't expecting this to be the solution but it solved my problem. I moved 2 problem clips from "Video 1" to "Video 2" and media offline is gone! (Also, a rendering problem is fixed too)
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thepinkp

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Re: Media Offline (but it's not) bug Beta 5 & 6 Resolve 15

PostTue Nov 19, 2019 11:20 am

I had the same issue. After completing the film and then letting it render over night I came back to tons of "Offline Media" flicking on and off.
The copy and paste fix worked for me too.
I just selected the entire project pasted it back in again and now all is fine. Hopefully it stays like that!
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kawowski

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Re: Media Offline (but it's not) bug Beta 5 & 6 Resolve 15

PostMon Dec 23, 2019 11:26 pm

Dwaine Maggart wrote:@Mike: If you are using the Studio version, did you try unchecking the "Decode H.264/HEVC using hardware acceleration" checkbox in Resolve Preferences - System - Configuration, and saving the prefs and restarting Resolve?


Brilliant, it worked for me. Thanks Dwaine! Merry Xmas :)
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Re: Media Offline (but it's not) bug Beta 5 & 6 Resolve 15

PostSun Jul 26, 2020 7:59 pm

I'm using 16.2.4 (Free edition) on Windows 10 and I have the same problem with one of my clips. I get a dropped first frame whenever I use the clip. I even re-encoded the clip with Handbrake and re-added it to my project and it still failed. Here's the file: https://drive.google.com/file/d/1pmr99C ... sp=sharing

I've been using Resolve for a few months now and I'm on the cusp of purchasing the Studio edition, but a few bugs such as this one are giving me pause. Other than that the Free edition has been a really good way for me to get into Resolve and start using it over the Adobe suite. Keep up the good work BD!
Last edited by cdelguercio on Mon Jul 27, 2020 6:11 pm, edited 1 time in total.
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Dwaine Maggart

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Re: Media Offline (but it's not) bug Beta 5 & 6 Resolve 15

PostMon Jul 27, 2020 6:00 pm

Mac or Windows? What OS?
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cdelguercio

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Re: Media Offline (but it's not) bug Beta 5 & 6 Resolve 15

PostMon Jul 27, 2020 6:10 pm

Sorry, Windows 10
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Dwaine Maggart

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Re: Media Offline (but it's not) bug Beta 5 & 6 Resolve 15

PostMon Jul 27, 2020 10:31 pm

That clip looks OK here on Windows 10 Resolve 16.2.4 free.

Can you provide more detail on exactly what's wrong with it for you?

You mention something about a dropped first frame? How is that exhibiting itself?

First frame of the clip looks OK here.
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cdelguercio

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Re: Media Offline (but it's not) bug Beta 5 & 6 Resolve 15

PostTue Jul 28, 2020 1:08 am

It looks okay in the timeline (although sometimes Resolve will show the MEDIA OFFLINE frame in the clip preview thumbnail within the edit timeline, but they will render fine), but when I render I consistently get the "tokyotrain.mp4 could not be processed/decoded correctly" error (I'm logged into my Linux partition right now so I can't get the exact error, I can get it later though). I've also unticked the box in User settings that lets renders complete even if there is a rendering error and the resulting output I get is the MEDIA OFFLINE frame that replaces the first frame of the tokyotrain.mp4 sequence in my video.

I also forgot to mention that the most consistent time I got the error during this project was when I had two copies of the tokyotrain.mp4 clip in my timeline, the first one played forwards, then a few minutes later, the full clip again played in reverse. In this case, only the second instance of the clip would cause the dropped frame/decode error to show up.
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Dwaine Maggart

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Re: Media Offline (but it's not) bug Beta 5 & 6 Resolve 15

PostTue Jul 28, 2020 5:47 am

Send a Resolve Project Export .drp using that clip that exhibits the last thing you describe, about 2 copies of the clips with one reversed.
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cdelguercio

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Re: Media Offline (but it's not) bug Beta 5 & 6 Resolve 15

PostTue Jul 28, 2020 10:48 pm

Here's the DRP:

https://drive.google.com/file/d/16n_mfI ... sp=sharing

I even did another test render and saw the same issue. The dropped frame occurs at 9:40:

https://drive.google.com/file/d/1fe_c_o ... sp=sharing
Last edited by cdelguercio on Wed Jul 29, 2020 6:56 am, edited 1 time in total.
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Dwaine Maggart

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Re: Media Offline (but it's not) bug Beta 5 & 6 Resolve 15

PostWed Jul 29, 2020 3:04 am

I was sort of hoping for a drp just using that clip, showing the issue. It doesn't appear that clip is used in the project you sent.

And the second link with the render test requires credentials to access.
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cdelguercio

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Re: Media Offline (but it's not) bug Beta 5 & 6 Resolve 15

PostWed Jul 29, 2020 6:59 am

Ahh you're correct, the latest version of the project has a version of that file that I re-encoded.

https://drive.google.com/file/d/19OKQP- ... sp=sharing

I edited the last post with the shareable link, but here it is again:

https://drive.google.com/file/d/1fe_c_o ... sp=sharing
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Dwaine Maggart

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Re: Media Offline (but it's not) bug Beta 5 & 6 Resolve 15

PostWed Jul 29, 2020 8:52 pm

Both clips (66 and 68) render OK here.

Please send a Resolve diagnostics log (Resolve Help menu) and a system info .NFO file (open System Information and do a File - Save).
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cdelguercio

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Re: Media Offline (but it's not) bug Beta 5 & 6 Resolve 15

PostTue Aug 04, 2020 11:53 pm

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cdelguercio

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Re: Media Offline (but it's not) bug Beta 5 & 6 Resolve 15

PostWed Aug 05, 2020 1:37 am

Also, I downloaded 16.2.5 after reading the patch notes and I think it fixed it. I assume "Addressed flashing offline frame issues for some H.264 clips on Windows." was it. Boy, I think it'd be interesting to see the git commit for that one.
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Re: Media Offline (but it's not) bug Beta 5 & 6 Resolve 15

PostMon Aug 10, 2020 6:55 pm

Hi everyone

I have the same issue here.

I recorded on an BMCP 4K, on BRAW 60 FMS, on Braw Player the file plays well, when i import to DaVinci, it flashes a red frame with "Media Offline" legend.

I tried:
Restarting Da Vinci.
Restarting MAC.
Uncheck stop playback when a dropped frame is detected.
Uncheck Decode H.264/H.265 using hardware acceleration.
On Playback, disable Use Optimized Media if available.

I didn't understand the copying file from VIDEO 1 to VIDEO 2, can you help me out, giving me a step by step example.

Thank you
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Dwaine Maggart

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Re: Media Offline (but it's not) bug Beta 5 & 6 Resolve 15

PostTue Aug 11, 2020 2:37 am

Do ProRes files work?

Send a Resolve Diagnostics log. Use the Resolve Help menu to generate the file.
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Re: Media Offline (but it's not) bug Beta 5 & 6 Resolve 15

PostFri Dec 18, 2020 9:49 am

Hi, for me alt click and drag creates a copy that works.
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Re: Media Offline (but it's not) bug Beta 5 & 6 Resolve 15

PostFri Jan 15, 2021 8:01 am

I'm facing similar issue. It was working fine with clips from a6500 but the clips from BMPCC 6k are giving nightmare. I'm using Macbook to edit. Any solution guys?
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Dwaine Maggart

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Re: Media Offline (but it's not) bug Beta 5 & 6 Resolve 15

PostFri Jan 15, 2021 6:41 pm

Need more details. What type of MacBook? Is it an M1? What OS version?

What Resolve version? The full version as displayed by the About DaVinci Resolve menu.

Free or Studio version?

What's the actual issue with the files?
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bartrail

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Re: Media Offline (but it's not) bug Beta 5 & 6 Resolve 15

PostSun Feb 07, 2021 10:31 am

Hi guys,

I also have this issue on my project and I hope that there is a solution/fix for it..

Here is the link to the Resolve Diagnostics Log, including the (first) clip that shows the error in resolve itself and the actual clip where this happens.

https://drive.google.com/drive/folders/ ... sp=sharing

I am currently running Davinci Resolve 16.2.8.005 Free Version on Windows 10. A directX diagnostic log is also included in the link above.

I don't mind these missing frames during editing itself as I am a simple hobby video editor, but what bothers me is that these frames are also included in the exported, rendered output.

If you need any more information, please let me know.

Besides that, great product! took me a time to get used to (coming from premiere) but now I am getting along ;)
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Dwaine Maggart

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Re: Media Offline (but it's not) bug Beta 5 & 6 Resolve 15

PostMon Feb 08, 2021 7:40 pm

The file actually has bad frames in multiple areas.

Other players just mask them better. If you watch carefully in VLC or Windows Media Player in those areas, you'll see a glitch.

If you look at the files on a Mac with QuickTime Player, it's even more obvious, and because QT Player can actually easily frame step through those areas, it's very easy to see the problem frames.
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bartrail

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Re: Media Offline (but it's not) bug Beta 5 & 6 Resolve 15

PostMon Feb 08, 2021 9:30 pm

Thanks for checking it out!
I checked it with VLC and recognized some other glitches in my project as well - I guess my old gopro/micro-sd cards are at the end of their live.

Is there a way for Resolve to "just" interpolate between the frames (like VLC doe) so it is hard to recognize? Or do I have to use a different clip/sequence from that clip without an error?
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Dwaine Maggart

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Re: Media Offline (but it's not) bug Beta 5 & 6 Resolve 15

PostTue Feb 09, 2021 6:10 pm

No, there is not. And the behavior will be different between using hardware acceleration or not in the Resolve Preferences - System - Decode options.

Depending on how the decode reacts to the frame while playing (see above) and how much damage there actually is in the area, you could try using a Fusion Optical Flow Repair node and see what that does.
Dwaine Maggart
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Re: Media Offline (but it's not) bug Beta 5 & 6 Resolve 15

PostTue Sep 21, 2021 6:46 pm

Hello Dwaine,

We have BMPCC4K and record in 4k BRAW 50fps. After importing the file to davinci resolve 17.3.1 (last version) we have random missing frames during the clip (media offline). When rendering it displays the error and stops the render.

We tried changes in preferences that was written here but nothing helped.

How to investigate why the BMPCC4K inserted missing frames to file.

Adding log to attachment

Thanks for support
Attachments
DaVinci-Resolve-logs-20210921-172928.zip
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Dwaine Maggart

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Re: Media Offline (but it's not) bug Beta 5 & 6 Resolve 15

PostTue Sep 21, 2021 8:59 pm

Dwaine Maggart
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Re: Media Offline (but it's not) bug Beta 5 & 6 Resolve 15

PostTue Sep 21, 2021 9:01 pm

Depending on how bad the issue is, you can try using the new Frame Replacer OFX tool to fix missing frames.
Dwaine Maggart
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