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I am unable to open a Project after launching Resolve

PostPosted: Wed Jul 18, 2018 8:40 pm
by Todd Groves
After selecting a clip, making it a Fusion clip. I then made simple changes on the Fusion page. When I tried to go back to the Edit page after making the changes, Resolve immediately crashed. After a few attempts to reopen that Project and failing, I rebooted my Mac and tried again. Now, I can no longer open that Project without Resolve crashing. I can open all other Projects without issues.

How can I recover the work I've done in the Project?

Thanks in advance.

Re: I am unable to open a Project after launching Resolve

PostPosted: Wed Jul 18, 2018 9:42 pm
by Dwaine Maggart
What beta version of 15 are you using?

Are you able to Export the project from the Project Manager page?

If you can, try importing it back in, and see if that helps.

If not, put the export on a file sharing site and provide a link to it here.

If you can't export it, in the Database area of the Project Manager page, click the Info button at the top. This will show the path to the database. Right click that path and select Open File Location. Select the Resolve Projects folder, then Users, and then the user folder, probably guest, then Projects.

In the Projects folder will be a folder for each of your projects. Zip the folder for the bad project, and put that on a file sharing site and provide a link, and we'll see if it can be recovered.

Re: I am unable to open a Project after launching Resolve

PostPosted: Wed Jul 18, 2018 10:10 pm
by Todd Groves
Hi Dwaine,

Here is a link from my Dropbox:

https://www.dropbox.com/s/i1196fwmq5sze ... 8.zip?dl=0

Let me know if that works.

Re: I am unable to open a Project after launching Resolve

PostPosted: Wed Jul 18, 2018 11:30 pm
by Dwaine Maggart
Works fine here.

Here's a project export .drp of the project. Import this, and see how it works for you:

https://www.dropbox.com/s/hczh775iokplg ... 8.drp?dl=0

Re: I am unable to open a Project after launching Resolve

PostPosted: Thu Jul 19, 2018 1:37 am
by Todd Groves
Nope. It crashed Resolve.

Do I have to rebuild the Project?

Re: I am unable to open a Project after launching Resolve

PostPosted: Thu Jul 19, 2018 6:21 am
by Dwaine Maggart
It would be helpful to have a Resolve diagnostic log file to perhaps see why it's crashing.

At the moment I have no idea at all what type of hardware you are using, aside from the fact you mentioned it's a Mac.

Your project loads fine on my 10.12.6 MacPro with GTX1050Ti card.

Re: I am unable to open a Project after launching Resolve

PostPosted: Thu Jul 19, 2018 7:16 am
by Todd Groves
I'm using the base model of an iMac Pro.

Where can I find the diagnostic log file?

Re: I am unable to open a Project after launching Resolve

PostPosted: Thu Jul 19, 2018 7:38 am
by Reynaud Venter
Todd Groves wrote:Where can I find the diagnostic log file?
System drive > Library > Application Support > BlackMagic Design > DaVinci Resolve > CaptureLogs

Function also available from Resolve's Help menu > Create Diagnostics Log on Desktop

Re: I am unable to open a Project after launching Resolve

PostPosted: Thu Jul 19, 2018 1:28 pm
by Todd Groves
Thankfully, I only had one more shot to do. So, I created a new project and finished it from there.

How do I read the Capture log?

(I've attached the log if anyone can look)

Re: I am unable to open a Project after launching Resolve

PostPosted: Thu Jul 19, 2018 1:31 pm
by Todd Groves
I also noticed this error from the yellow triangle in the lower right corner. Not sure what this means.

Image

Re: I am unable to open a Project after launching Resolve

PostPosted: Thu Jul 19, 2018 10:31 pm
by Dwaine Maggart
Seems like it's a Fusion related issue.

A couple of things you might try, both in Resolve Preferences - System - Configuration:

Set the GPU processing mode to OpenCL, save the preferences and restart Resolve. Did that affect the issue?

If not, in Preferences, set GPU processing mode back to Auto, and enable the "Always run Fusion on CPU" checkbox, save the preferences and restart Resolve. Did that affect the issue?

Re: I am unable to open a Project after launching Resolve

PostPosted: Thu Jul 19, 2018 10:47 pm
by Todd Groves
Nope. Neither of those approaches worked.

Should I leave "Always run Fusion on CPU" enabled? Is that a more stable choice?

Re: I am unable to open a Project after launching Resolve

PostPosted: Thu Jul 19, 2018 10:53 pm
by Dwaine Maggart
I have no opinion on the Fusion CPU Enabled checkbox.

I just find it odd that the project loads on my Mac and not yours. Those are 2 things that might be been different between the systems.

I don't know of anything else to try.

Re: I am unable to open a Project after launching Resolve

PostPosted: Fri Jul 20, 2018 12:01 am
by Todd Groves
I don't understand either why it won't load. But, I only had one shot to go, so it wasn't a big deal.

Thanks for your help.