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Re: Can't Start DaVinci 15

PostPosted: Wed Feb 27, 2019 6:27 pm
by FriendlyAF
how do i run a CaptureLogs ( not that good when comes to pc)

Re: Can't Start DaVinci 15

PostPosted: Wed Feb 27, 2019 9:48 pm
by Dwaine Maggart
When you go to the C:\Program Files\Blackmagic Design\DaVinci Resolve folder in Windows Explorer, you'll see CaptureLogs as one of files in the folder. Double click it to run it.

Re: Can't Start DaVinci 15

PostPosted: Thu Feb 28, 2019 2:45 pm
by FriendlyAF

Re: Can't Start DaVinci 15

PostPosted: Fri Mar 01, 2019 5:00 am
by Dwaine Maggart
It looks like 15.2.3 was working. Can you try that again?

We also need a Windows System Information .NFO file.

Re: Can't Start DaVinci 15

PostPosted: Sun Mar 03, 2019 7:43 pm
by FriendlyAF

Re: Can't Start DaVinci 15

PostPosted: Mon Mar 04, 2019 7:30 pm
by erikpham
Hi, I also can't start Resolve now. It just disappear after the "Looking for Control Surface" screen.

Here's the two file:
https://drive.google.com/open?id=1CjaIY ... Y1COTuXRKo

Re: Can't Start DaVinci 15

PostPosted: Mon Mar 04, 2019 11:38 pm
by Dwaine Maggart
@ Quý:

The last time Resolve ran, you had 15.1.2 installed, on Nov 29.

On March 1, with 15.1.2 still installed, it crashes at startup and does the same with 15.2.4 installed.

What has changed on your system since November 29, when Resolve last worked?

Your Windows System Information file is corrupt, so I can't see if there is anything helpful in the Windows Error Log or not.

Re: Can't Start DaVinci 15

PostPosted: Tue Mar 05, 2019 2:08 pm
by FriendlyAF
i have same problem as erikpham

Re: Can't Start DaVinci 15

PostPosted: Sat Mar 09, 2019 5:18 pm
by erikpham
Dwaine Maggart wrote:@ Quý:

The last time Resolve ran, you had 15.1.2 installed, on Nov 29.

On March 1, with 15.1.2 still installed, it crashes at startup and does the same with 15.2.4 installed.

What has changed on your system since November 29, when Resolve last worked?

Your Windows System Information file is corrupt, so I can't see if there is anything helpful in the Windows Error Log or not.


Hey Dwaine, I recently updated Resolve and still can't run it. I updated the two files in the folder for you to look at again here. Thank you.

https://drive.google.com/drive/folders/ ... sp=sharing

Re: Can't Start DaVinci 15

PostPosted: Mon Mar 11, 2019 6:57 pm
by Dwaine Maggart
As a test, remove one of the 1080Ti cards, and see what happens.

Re: Can't Start DaVinci 15

PostPosted: Tue Mar 12, 2019 1:20 am
by mleonard224
When opening DaVinci, it freezes at "Loading Waveforms"
not enough GPU?

macOS High Sierra 10.13.6
imac
2.66 GHz Intel Core i5
8GB memory
ATI Radeon HD 4850 512 MB

Re: Can't Start DaVinci 15

PostPosted: Tue Mar 12, 2019 1:33 am
by Peter Chamberlain
I'm pretty sure thats an old iMac. The GPU is too underpowered.

Re: Can't Start DaVinci 15

PostPosted: Tue Mar 12, 2019 6:25 am
by Uli Plank
I'd say not only the GPU…

Re: Can't Start DaVinci 15

PostPosted: Wed Mar 13, 2019 6:49 pm
by countspada
Same problem, Have tried clean install. not sure what the issue could be. Here are the logs. Thanks for all the help.

https://drive.google.com/drive/folders/ ... sp=sharing

Re: Can't Start DaVinci 15

PostPosted: Tue Mar 19, 2019 11:03 pm
by Dwaine Maggart
@Jack: There is a conflict with a component of the Intel driver.

In File Explorer, go to this folder:

C:\Windows\System32\DriverStore\FileRepository

Search for this file:

igdrcl64.dll

Delete it. Try Resolve.

Re: Can't Start DaVinci 15

PostPosted: Wed Mar 27, 2019 3:58 pm
by lucasaljalali
hi! I installed and it do not even open...

here is the .nfo file i have uploaded to sendspace.com:

sendspace.com/file/zeugn6

thanks in advance.

Re: Can't Start DaVinci 15

PostPosted: Wed Mar 27, 2019 5:03 pm
by Dwaine Maggart
In Windows File Explorer, go to this path:

C:\Windows\System32\DriverStore\FileRepository

Then search for this file:

igdrclneo64.dll

Delete this file. That should solve the issue.

Re: Can't Start DaVinci 15

PostPosted: Wed Apr 10, 2019 10:04 pm
by Cben3693
I also can't start Davinci. Here's my error log

sendspace.com/file/98hgn1

Re: Can't Start DaVinci 15

PostPosted: Mon Apr 15, 2019 4:51 am
by sammaryasir
Hello,

I'm having same/similar issue with Resolve 15.x at "Loading Waveforms" and not open. Can you please help me with this?

Here's the link. Let me know what you find out. Thanks!

mediafire.com/file/l0xt7pznml2chqz/New.nfo/file
mediafire.com/file/21jdpo5ws7n2hkb/DaVinci-Resolve-logs-042019_200734.zip/file

Thank you!
Ammar Yasir

Re: Can't Start DaVinci 15

PostPosted: Mon Apr 15, 2019 9:38 pm
by jdelisle
Resolve won't start on PCs where I have a Plantronics USB headset plugged in. No error I can find, it just.. disappears.

Might want to remove any sound devices you can.

Re: Can't Start DaVinci 15

PostPosted: Sun May 12, 2019 9:19 pm
by ALZAB1
Hi,

Thanks jdelisle,

Your post about the Plantronics USB headset being plugged in fixed my issue with starting Resolve. I had my Steel Series Arctis 7 headset as my default listening device. Once I changed my default back to my desktop speakers, Resolve started right away. Didn't have to delete anything.

Thanks again

Re: Can't Start DaVinci 15

PostPosted: Wed Jun 05, 2019 2:08 pm
by kris070
Same problem here.

Resolve 15 has been running perfectly for the past year until today. Crashing/not launching seemed to start after connecting to a second monitor. When i try to launch resolve I get as far as the project selection page, but after creating a new project or selecting an existing one Resolve does not open.

I been on the web for the past 5 hours trying various of different troubleshooting tips/uninstalling, but nothing seems to help...

Hopefully someone more knowledgeable can help!

Here is the link to .nfo and capture logs
https://drive.google.com/open?id=1Pq5fN ... UyisNunip0

Re: Can't Start DaVinci 15

PostPosted: Wed Jun 05, 2019 3:53 pm
by jdelisle
kris070 wrote:Crashing/not launching seemed to start after connecting to a second monitor. When i try to launch resolve I get as far as the project selection page, but after creating a new project or selecting an existing one Resolve does not open.


I'm not sure it's the same issue I'd encountered. But here's a suggestion anyhow!

First idea - see if you can reproduce the issue. What happens when the monitor is disconnected? Can you consistently cause this problem by connecting the monitor, and consistently solve the problem by disconnecting the monitor?

Second idea - If you can get in to Resolve, try resetting your window layout back to default. This solved some UI weirdness I experienced once, and I'm thinking maybe the UI is failing to understand what to do when that second monitor is attached, for whatever reason. Resetting things may clear that up.

Third idea - Some monitors introduce audio devices. Check if you have new audio devices in your sound settings, disable that audio device, and try again.

Good luck.

Re: Can't Start DaVinci 15

PostPosted: Wed Jun 05, 2019 9:02 pm
by Dwaine Maggart
@Kristjan: If you want to run dual display, you'll need to kill/remove the Nahimic driver(s) from the system.

Re: Can't Start DaVinci 15

PostPosted: Tue Jun 11, 2019 12:39 pm
by thmrilk
Hi I am having a similar problem. Every time I launch resolve, I get this error: DaVinci Resolve could not find any OpenCL capable GPUs. Would you like to review and update your DaVinci Resolve Hardware Configuration? . I am thinking of building a desktop instead but I want to be sure I wont have the same problem. the main parts I am going to use are:
An amd a10 9700 processor, an Asus prime a320m-k motherboard, a Crucial 4gb ddr4 memory and a MSI GeForce GT710 1GD3H LP 1 GB graphics card if required.
Would it work?

Re: Can't Start DaVinci 15

PostPosted: Wed Jun 12, 2019 2:38 am
by Dwaine Maggart
None of that hardware works for Resolve.

Re: Can't Start DaVinci 15

PostPosted: Wed Jun 12, 2019 10:39 am
by fvideo
Hi Team,

i switched to a brand new iMac 27", 5K, 64G RAM, Core i9, Radeon Pro Vega 48 8 GB.

DaVinci 15 or even DaVinci 16 beta shows the splash screen and then they disappeared. I tried all fixes here in the forum, but no success. Here are my logs:

https://harbour-hall.de/sharing/DaVinci ... 115715.tgz
https://harbour-hall.de/sharing/iMac.spx

Thank you for your help!

Michael

Re: Can't Start DaVinci 15

PostPosted: Wed Jun 12, 2019 3:03 pm
by Peter Chamberlain
fvideo wrote:Hi Team,

i switched to a brand new iMac 27", 5K, 64G RAM, Core i9, Radeon Pro Vega 48 8 GB.

DaVinci 15 or even DaVinci 16 beta shows the splash screen and then they disappeared. I tried all fixes here in the forum, but no success. Here are my logs:

https://harbour-hall.de/sharing/DaVinci ... 115715.tgz
https://harbour-hall.de/sharing/iMac.spx

Thank you for your help!

Michael


What is the exact OS. Version?

Re: Can't Start DaVinci 15

PostPosted: Wed Jun 12, 2019 3:57 pm
by fvideo
My OS Version:

macOS Mojave
Version 10.14.5

Thanks

Michael

Re: Can't Start DaVinci 15

PostPosted: Wed Jun 12, 2019 5:24 pm
by Dwaine Maggart
OS is 10.14.5.

I see no obvious reason why it's crashing where it's crashing.

You have an old version of Desktop Video installed. Can you try uninstalling that, to see if it has any effect on the Resolve crashing? Go into the Applications folder, then the Blackmagic Desktop Video folder and run the uninstaller. It may want to restart the system when it's finished.

And if it behaves the same, please provide another Resolve diagnostics log.

Re: Can't Start DaVinci 15

PostPosted: Wed Jun 12, 2019 5:56 pm
by fvideo
Thank you for the answer,
You have an old version of Desktop Video installed. Can you try uninstalling that, to see if it has any effect on the Resolve crashing? Go into the Applications folder, then the Blackmagic Desktop Video folder and run the uninstaller. It may want to restart the system when it's finished.

Unfortunately, i don´t find any of "Desktop Video" - installation. There is no folder in "Applications" nor everywhere on my Mac. Is that probably the problem?

Thanks

Michael

Re: Can't Start DaVinci 15

PostPosted: Wed Jun 12, 2019 11:21 pm
by Dwaine Maggart
Your spx file shows Desktop Video 10 installed. Resolve sees Desktop Video 10.

I don't know how either of those can be, and not have a Blackmagic Desktop Video folder in Applications.

If you open the Applications folder in Finder, there are NO Blackmagic folders?

Re: Can't Start DaVinci 15

PostPosted: Thu Jun 13, 2019 8:31 am
by fvideo
Hello Dwaine,

attached is a screenshot of my "Application Folder" with all the Blackmagic folders. There is no Desktop Video Folder. Just for info: i migrated from an older iMac with DaVinci Resolve 11 to a brandnew one. Resolve 11 was still working on the new one. I upgraded to Version 15 and this is crashing at start.

Thanks for your help!

Michael

Bildschirmfoto 2019-06-13 um 10.22.12.png
Bildschirmfoto 2019-06-13 um 10.22.12.png (389.43 KiB) Viewed 6769 times

Re: Can't Start DaVinci 15

PostPosted: Thu Jun 13, 2019 4:21 pm
by Dwaine Maggart
The LiveKey and Multibridge apps should be inside the Desktop Video folder, and installing Desktop Video also is what installs the Disk Speed Test and Media Express apps.

So I can't explain why the folder and Desktop Video Setup and uninstall apps are missing, except that I guess they must have been deleted at some point.

I guess I would recommend installing the current Desktop Video 11.2 package, and lets see how that affects Resolve launching.

Re: Can't Start DaVinci 15

PostPosted: Thu Jun 13, 2019 10:45 pm
by fvideo
Hello Dwaine,

OK - i tried to download Desktop Video 11.2 from BM Website. Unfortunately this is requesting a serial # product that i don't have. I have only a pocket cinema camera. It seems, i have no chance to install it.

What now?

Thanks

Michael

Re: Can't Start DaVinci 15

PostPosted: Thu Jun 13, 2019 11:19 pm
by Dwaine Maggart
Just click the Download Now button in the lower left. You don't have to fill out anything.

Re: Can't Start DaVinci 15

PostPosted: Sat Jun 15, 2019 9:31 am
by danilunapreta
Hi,
I've just downloaded DaVinci 15 and when it's loading this message appears:
"DaVinci Resolve could find any OpenCL capable GPUs. Would you like to review and update your DaVinci Resolve Hardware Configuration?... Please ensure that appropriate GPU drivers are installed and your DaVinci Resolve hardware is configured appropriately."
I have a MacOs High Sierra 10.13.6 with an Intel HD Graphics 3000 512 MB and 8gb ram DDR3 a 1067 MHz.
What can I do?

Re: Can't Start DaVinci 15

PostPosted: Mon Jun 17, 2019 10:43 am
by fvideo
Hi Dwaine,

thank you for the tip. I installed the actual version of Desktop Video. I am uninstalling DaVinci 16Beta, restart and installed now DaVinci 15. It is still crashing after splash screen. My Applications Folder looks now:

Bildschirmfoto 2019-06-17 um 12.36.14.png
Bildschirmfoto 2019-06-17 um 12.36.14.png (551.86 KiB) Viewed 6668 times

Bildschirmfoto 2019-06-17 um 12.36.34.png
Bildschirmfoto 2019-06-17 um 12.36.34.png (206.61 KiB) Viewed 6668 times


Nothing changed ... here is my log:

https://harbour-hall.de/sharing/DaVinci ... 122919.tgz
https://harbour-hall.de/sharing/iMac.spx

Any ideas?

Thank you

Michael

Re: Can't Start DaVinci 15

PostPosted: Mon Jun 17, 2019 6:11 pm
by thmrilk
Dwaine Maggart wrote:None of that hardware works for Resolve.

Then what kind of hardware should I use?
I have a lenovo thinkpad T420. If I update the processor to Intel Core i7-2670QM will it work?

P.S:I would like to know the minimum requirements if that is possible.

Re: Can't Start DaVinci 15

PostPosted: Mon Jun 17, 2019 10:03 pm
by Dwaine Maggart
@Michael: Assuming you have no Resolve project data currently on the system, time for a clean install.

Run the Resolve uninstall app in the Resolve folder in the Applications folder.

Then trash the /Library/Application Support/Blackmagic Design/DaVinci Resolve folder.

Then trash the /Library/Preferences/Blackmagic Design/DaVinci Resolve folder.

Then reinstall Resolve 15.3.1 (NOT 16).

Does it work now?

Re: Can't Start DaVinci 15

PostPosted: Mon Jun 17, 2019 10:04 pm
by Dwaine Maggart
@THANASIS: Only guidance I can provide is our Resolve Config Guide:

https://documents.blackmagicdesign.com/ ... _Guide.pdf

Re: Can't Start DaVinci 15

PostPosted: Tue Jun 18, 2019 11:16 am
by fvideo
Hi Dwaine,
i followed your deinstallation advice completely. New installation of Resolve 15.3.1 - but it leads to another crash - here is the screenshot:

Bildschirmfoto 2019-06-18 um 13.09.06.png
Bildschirmfoto 2019-06-18 um 13.09.06.png (145.63 KiB) Viewed 6649 times


Here is the crash-log:

https://harbour-hall.de/sharing/DaVinci ... 131308.tgz

I am running out of ideas ...

Michael

Re: Can't Start DaVinci 15

PostPosted: Tue Jun 18, 2019 11:36 am
by thmrilk
What about this:Dell Precision M6700 i7-3740QM 2.70GHz 8GB 240GB SSD 17" Laptop ?

Re: Can't Start DaVinci 15

PostPosted: Sat Jul 20, 2019 9:36 pm
by kanemr
DaVinci 15 stopped loading for me. Upgraded to Davinci 16 and same issue. I never even get to a loading screen.

Here is a link to the .zip and .nfo file that you request:
dropbox.com/sh/5fibwr4okl2j6mp/AAB0Lk1KDGcFP4GxXQaX63zNa?dl=0

Re: Can't Start DaVinci 15

PostPosted: Mon Jul 22, 2019 5:44 pm
by Dwaine Maggart
Was Resolve 15 previously running on the system? It's a bit confusing, because there are config files with dates that imply it was installed in 2017, but there are no older logs or rollinglog files. Just 2 crash logs from this month.

If updating Windows 10 caused the crash, you might need a different Intel HD Graphics driver.

Re: Can't Start DaVinci 15

PostPosted: Wed Jul 24, 2019 3:09 am
by kanemr
Yes Davinci 15 was successfully running previously, but now neither 15 nor 16 will load.

Re: Can't Start DaVinci 15

PostPosted: Thu Aug 15, 2019 5:57 am
by Victor Avila
Hello guys,

see if anyone can help me because I really need to use Resolve to work.

I bought a better computer and I installed Resolve.

First it opened the first window to creat new project, but then it disappeared.
I uninstalled and downloaded the 15 version
This time, even trying to open as adm didn't work
They said it could be because of my headset, I turned the pc off and unplugged the headset.
Turned it on. Downloaded de 16 version but when I tried to open it. Same think.

I'm getting so frustrated because I'm such a noob with softwares in general.
It would mean the world if someone solve this for me.

Thank you!

Re: Can't Start DaVinci 15

PostPosted: Thu Aug 15, 2019 5:09 pm
by Dwaine Maggart
As always, we can't attempt to help without logs and system info.


In a File Explorer window, go to:

C:\Program Files\Blackmagic Design\DaVinci Resolve

and run CaptureLogs

This will place a Resolve log file named similar to this on your Windows desktop: DaVinci-Resolve-logs-20181228_140434.zip (You may not see the .zip extension if your system is set to hide known extensions).


Then open Windows System Information and do a File - Save (Not a File Export), which will generate a .NFO file.

Place both those files on a file sharing site and provide links to the files here.

Re: Can't Start DaVinci 15

PostPosted: Sat Aug 24, 2019 7:08 pm
by Victor Avila
Hello, Mr Maggart

Thank you for your support.

Hope I did it right and you can help me!

Logs: https://drive.google.com/file/d/1LD7NR0 ... sp=sharing


.nfo file:https://drive.google.com/file/d/14wmZUTJA0cy5zqm7rqvJp7rQXBIYmRke/view?usp=sharing


Thanks again in advance.

Re: Can't Start DaVinci 15

PostPosted: Mon Aug 26, 2019 4:27 am
by Dwaine Maggart
You have an old NVIDIA driver (416.34) installed.

Install the 430.86 Studio driver and see if that helps. Select the Custom Install option and perform a Clean install.

https://www.nvidia.com/download/driverR ... 7971/en-us