Crash with Beta 6/5/4/3/...

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Mickael Pinto

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  • Joined: Tue May 23, 2017 2:16 pm

Crash with Beta 6/5/4/3/...

PostWed Jul 25, 2018 1:27 pm

Hi,

Resolve crashed randomly while editing videos, so I decided to buy a new graphic card because my card was really outdated. I bought a Gygabyte GTX 1080, also I bought a decklink mini monitor 4K to be able to monitor my color grading on my HDR TV.
At the same time the new beta of Resolve was released, so I updated it.

Now the software doesn't crash randomly, but some projects crash at opening and others not.
The main problem is that even in a new project created with the actual version, when I try to add a video to the timeline the software crashes everytime.

I tried with old beta versions of Resolve, I tried to disable the monitoring, and other manipulations, but for now unfortunatly I can't use the software… :/

Thank you for your help.

Mickael
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Adriano Oliveira

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  • Joined: Fri Nov 01, 2013 12:03 am

Re: Crash with Beta 6/5/4/3/...

PostWed Jul 25, 2018 11:50 pm

Same here.
Windows 10.
-----
Adriano Oliveira
Windows 11 / Macbook M4
RTX 4070Ti 16GB
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Shrinivas Ramani

Blackmagic Design

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Re: Crash with Beta 6/5/4/3/...

PostThu Jul 26, 2018 3:44 am

Could you post links to your Diagnostic log archives please?

Please also confirm if your Nvidia drivers match the recommended version and if the crash happens on a new database/new project
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Mickael Pinto

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Re: Crash with Beta 6/5/4/3/...

PostFri Jul 27, 2018 10:26 am

Hi,

Right Adriano, I forgot to specify that I'm on Windows 10 too.

So I updated my graphic card drivers, I created a new database on disk for projects, I created a new project, I tried to import a video using the Da Vinci explorer, and it crashes every time I select a video.
Actually I think that Resolve crashes every time it tries to read a video, because when I import the same video by drag and drop, it works but when I try to add the video to the timeline, resolve crashes...

I created the Diagnostics log and the NFO file, but I can't upload these files on the post (file too large) and I can't insert a link on my post... :S
So I will try to send you these files on private message.

Thank you a lot for your help.

Mickael
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Peter Chamberlain

Blackmagic Design

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Re: Crash with Beta 6/5/4/3/...

PostSun Jul 29, 2018 8:10 am

You can always post a link with a space in the path name
DaVinci Resolve Product Manager
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Mickael Pinto

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  • Joined: Tue May 23, 2017 2:16 pm

Re: Crash with Beta 6/5/4/3/...

PostWed Aug 01, 2018 10:14 am

Oh yes ! I didn't think about it !

Here is the link :
https://1drv.ms/f/s!Ati6PaUjqeD0mLgiVyybVcq_ASykug

(now the link works… :S)
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Mickael Pinto

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  • Joined: Tue May 23, 2017 2:16 pm

Re: Crash with Beta 6/5/4/3/...

PostWed Aug 22, 2018 1:29 pm

Up !

Any idea ?

I installed the new version, but the same bug occurs...

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