DELL XPS 15 9570 - resolve will not start

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martas

  • Posts: 2
  • Joined: Fri Aug 24, 2018 3:07 pm
  • Real Name: Martin Fibiger

DELL XPS 15 9570 - resolve will not start

PostFri Aug 24, 2018 3:26 pm

I have been using resolve with my old HP ZBook 15 and it worked great. Recently I've installed Resolve 15 to my new notebook DELL XPS 15 9570. After the first run setup procedures ended and the main Resolve window should pop up the app silently crashes. Since then the application is not starting and shows no dialog or any kind of message, the resolve process is visible in the Task Manager window. I tried older 14.3 version same result. The notebook HW is I9+32GB+NVidia GeForce 1050 GTI. All drivers updated. Any help appreciated.
This was in ResolveDebug.txt:
[0x00000b70] | Main | INFO | 2018-08-24 17:20:36,488 | Running DaVinci Resolve v15.0.0.086 (Windows/MSVC)

[0x00000b70] | Main | INFO | 2018-08-24 17:20:36,488 | Resolve Module Handle 00007FF6D1C70000

[0x00000b70] | Main | INFO | 2018-08-24 17:20:37,029 | Updating display GPU information...

[0x00000b70] | Main | INFO | 2018-08-24 17:20:37,033 | Found correct name from registry for device : I, provider Intel Corporation

[0x00000b70] | Main | INFO | 2018-08-24 17:20:37,033 | Found Intel Device: Intel(R) UHD Graphics 630

[0x00000b70] | Main | INFO | 2018-08-24 17:20:37,034 | GPU Intel(R) UHD Graphics 630 is used for display

[0x00000b70] | Main | INFO | 2018-08-24 17:20:37,909 | Found CUDA Device: NVIDIA GeForce GTX 1050 Ti with Max-Q Design



Some required information is missing for email crash report, the crash archive will not be updated


==========[CRASH DUMP]==========
Please send this to support:

#TIME Fri Aug 24 17:20:37 2018 - Uptime 00:00:00 (hh:mm:ss)
#PROGRAM_NAME DaVinci Resolve v15.0.0.086 (Windows/MSVC)

00007FF6D3127A1A
00007FF6D3101172
00007FF6D31009CA
00007FF6D30FFC41
00007FFE3B28C0A0
00007FFE3EC526D7
00007FFE3EC3AB06
00007FFE3EC4ECED
00007FFE3EBB6C86
00007FFE3EC4DC1E
00007FFDB3B1EE5F
0000000000000001
000000EC2B4FD6D0
0000000000000002

================================
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martas

  • Posts: 2
  • Joined: Fri Aug 24, 2018 3:07 pm
  • Real Name: Martin Fibiger

Re: DELL XPS 15 9570 - resolve will not start

PostSun Aug 26, 2018 12:47 pm

After a bit of fighting, I have made resolve running. The solution is written in this forum and the post is labeled: "Trouble starting Resolve 15 on Dell XPS after welcome our".
Use this url: viewtopic.php?f=21&t=77915&p=430947&hilit=9570#p430947 to get there.

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