Resolve 15 keeps crashing

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centralparker

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Resolve 15 keeps crashing

PostThu Oct 18, 2018 6:38 pm

I've been using DR 15 for a few weeks and love it, but today for some reason it keeps crashing over and over. It's been working fine with 0 crashes until today.

I've tried rebooting my computer and shutting down all other apps, I've tried creating a brand new project with only a single media file, I've tried doing different tasks within the app, nothing works it just keeps crashing. Sometimes after only a few clicks, sometimes after a few minutes. I can't figure out a specific thing that triggers it, it's always different.

I also just downloaded and installed the latest version 15.1.2.008, still crashing.

I've generated a log but not sure which file(s) to post. Below is my setup. Please advise.

System Model: HP ENVY Desktop
Operating System: Windows 10 Home 64-bit
Processor: Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz (8 CPUs), ~3.6GHz
Memory: 16384MB RAM
Card name: Intel(R) HD Graphics 630
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
Display Memory: 8269 MB
Dedicated Memory: 128 MB
Shared Memory: 8141 MB
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Dwaine Maggart

Blackmagic Design

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Re: Resolve 15 keeps crashing

PostFri Oct 19, 2018 12:18 am

If you've generated a log, it's a single zip file. That's what you want to put on a file sharing site and provide a link to.

Also open Windows System Information, do a File - Save and provide a link to the .NFO file.
Dwaine Maggart
Blackmagic Design DaVinci Support
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RCModelReviews

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Re: Resolve 15 keeps crashing

PostFri Oct 19, 2018 1:15 am

Does Resolve work with the Intel on-chip GPU -- I thought it was too weak and with 8GB of system memory allocated to the GPU, that only leaves 8GB for Windows and Resolve.
Resolve 19 Studio, Fusion 9 Studio
CPU: i7 8700, OS: Windows 10 32GB RAM, GPU: RTX3060
I'm refugee from Sony Vegas slicing video for my YouTube channels.
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centralparker

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Re: Resolve 15 keeps crashing

PostFri Oct 19, 2018 1:39 am

Yeah! It was actually working fine until today.
Do you think that’s why it’s crashing? Wonder why all of the sudden?
If you tell me what part of the log file would help figure it out I can attach that, just let me know. It’s a zip file with a bunch of sub files.
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Dwaine Maggart

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Re: Resolve 15 keeps crashing

PostFri Oct 19, 2018 2:33 am

Resolve works on some Intel GPUs. We don't have a definitive list. Performance is low and GPU VRAM is generally limited. System memory is not normally used, there is usually some dedicated graphics memory.
Dwaine Maggart
Blackmagic Design DaVinci Support

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