Media Offline for Tiff sequences

Hi everyone,

I just updated Resolve on one of my two machines to version 15.1.2 today and I experienced the problem that I always get a "Media Offline" error for every tif(f) image sequence I have. Jpg and png work fine.

The error is shown in the media storage on the hard drive, in the imported media as well as the edit mode on the timeline. The sequence plays but does not show the image content.

I rendered these 8bit tifs in Blender. My previous version 15.0.1 processed these sequences without any problems respectivly still processes them on my other production PC.

I guess that's a new bug in the current version but I can't find anything similar when googeling the problem. Does anybody experience the same problem or has a quick solution for it or do I have to wait for a bug fix in the next version?

Thanks
Marcus

Hi. I'm not sure is this any helpful for you but you can try it.

Optimized Media and Render Cache

Try diffrent settings. 'Choose Automatically' did the job for me, and I had no media just text animations. I belive bug is in cache render prosess. Problem appear when I had 4 or more video track on each other with animated opacity parameter.

Menu bar, Playback - Proxy mode - Quarter resolution
This is helpful too.

I'm having the exact same issue, I move one project from mac to windows and the tiff sequence appears as offline.

"Relink Selected Clips..." operation can not help?

In my case they appear offline on the browser of the media page, before import. It looks like It's not supported however the plates worked on the mac version of Resolve 15.

In my case they appear offline on the browser of the media page, before import. It looks like It's not supported however the plates worked on the mac version of Resolve 15.

Correct! The problem already exists even before importing the media. You cannot play such a sequence (or even a single image) in the previews of the media browser (in my picture in the top left respectively the preview on the right). There's no possibility (and need) for relinking, Vit.

At least I'm relieved I'm not the only one who's affected.

I contacted with BMD Support, It's a bug on the windows version, so our best change is to use another codec while it's still there.

I contacted with BMD Support, It's a bug on the windows version, so our best change is to use another codec while it's still there.

Many thanks for the information, Fabián. I hope this annoying bug will be fixed in the next version.

[Shrinivas Ramani]

Hi Marcus, Fabian

Could either of you upload some sample files for analysis? Or provide a file-sharing link with them?

Please also provide details on whether you see this on Studio or non-Studio and more information on your hardware and drivers.

Thanks
Shrinivas

Hi Marcus, Fabian

Could either of you upload some sample files for analysis? Or provide a file-sharing link with them?

Please also provide details on whether you see this on Studio or non-Studio and more information on your hardware and drivers.

Thanks
Shrinivas

Hi Shrinivas,

yes, that's no problem. I just can upload the sample files in about 10 hours when I'm in my office again. Here the first information I already can tell you:

As I said I haven't tried it on my main production PC. I can't effort that this feature does not work anymore becuase I use it a lot. Therefore I just tried it on my notebook.

- HP Elitebook 8570w
- 16GB RAM
- 256GB SSD
- Windows 10 Pro x64. Latest updates provided by Microsoft installed.
- Also latest available graphic drivers. I guess they were already some years old because it's a device from 2012. Do you need the exact driver version?
- Studio Version v15.1.2

Hi Shrinivas and everyone else,

here are the Resolve logs as well as an example tiff sequence:
https://www.dropbox.com/sh/0akvygj1gbf4 ... kWr8a?dl=0

Because of my limited bandwidth the upload can still take about 2 hours, but no matter how many images you download, you should always be able to reproduce the problem.

I guess all system information should be in the logs. I haven't seen the exact version on the first sight in the logs, so here it is: 15.1.2.008. I hope all this helps to eliminate the problem.


Best regards
Marcus

Hello,

I think if you do not use ZIP compression but LZW or better you leave in RAW, Davinci Resolve perfectly sees your TIFF sequence.

TIFF_SEQUENCE.jpg

Hello,

I think if you do not use ZIP compression but LZW or better you leave in RAW, Davinci Resolve perfectly sees your TIFF sequence.

TIFF_SEQUENCE.jpg

Hi Jean,
many thanks for the hint. Do you have tested it with the exact same version? The previous versions always just worked well. When I understood Shrinivas right, Resolve is also dependent by the hardware it running on. So a different graphic card can display the sequence/image, another one can not. So it was important to provide the hardware/software details of my notebook. Maybe it is running fine on my other computer, but I don't dare to install it right now.

I have a similar issue with some tif pictures randomly offline with no reason. Those are all from the Library Of Congress royalty free pictures. If I open one of them into Affinity Photo and export it as PSD for FCPX the picture is no more offline in Resolve, once imported.

After Jean Claudes last post I had to test again with different Tiff compression options I have in Blender. An like Jean said... just the "Deflate" option (ZIP?) seems to fail in the current version. Every other option works fine. Sadly "Deflate" gives me an about 50% smaller file size than the LZW compression.

Compressions.png (117.62 KiB) Viewed 6971 times

I added all four test files to my Dropbox folder above.

@Ugo: I don't know if this is really the same/similar problem. Can you reproduce the problem with my four new files?

After Jean Claudes
.../...
(ZIP?)
.../...

Hello Marcus,
Zip format is by default that Photoshop recognizes for your TIFF ...

Save_as_Photoshop_default_for_your_TIFF.jpg

[half solved, apparently...]
I've found that if:
A) I open the "media offline" tif in Affinity Photo;
B) I do nothing;
C) I export as Tiff (preset RGB-8bit)

that same picture now is visible by Resolve.

Some of them are now slightly bigger, some are slightly smaller. All of them are just a little bit more contrasty, with less details in the shadows.I thing that is something realted with Affinity Photo and its impredictable color profile.

After Jean Claudes
.../...
(ZIP?)
.../...

Hello Marcus,
Zip format is by default that Photoshop recognizes for your TIFF ...

Save_as_Photoshop_default_for_your_TIFF.jpg

Oh I see... many thanks for the information!

By the way: the most recent version 12.2.0.033 still has the same issue.

So has 15.2.4

Same issue on version 16.1.2. Trying to import .Tif sequences and getting Media Offline even before importing into the media pool.

Is this a bug? Is there a way to fix this problem?

Same issue on version 16.1.2. Trying to import .Tif sequences and getting Media Offline even before importing into the media pool.

Is this a bug? Is there a way to fix this problem?

I for my part have changed my complete workflow to 16bit PNG months ago (with all the advantages and disadvantages) and have no problems anymore running it on different machines. Seemes to be anything with the local graphics card or its driver to correctly read the (compressed) TIF files.

Same issue in DR 17.2.1. Most .tif images work, but some will show up as "media offline". Opening them in Affinity and saving them again helps. Any way to fix this?

[Shrinivas Ramani]

Can you post a shareable link to some Tiff files you can't open? (And some that you can?)

Please also consider adding detail on your version, OS, hardware and other info requested here.

Thanks
Shrinivas

Hi,
I have just tried for my first photo placed into resolve16, a test chart so as to make a test video.
I created a no compression tif in Photoshop 1920 x 1080. project settings in resolve 16 are 1920 x 1080.
right click import media browse to the tif and in it comes. MEDIA OFFLINE. and thats just what is showing in the media pool, drag drop to timeline also has MEDIA OFFLINE.

This has nothing to do with files moving as I just browsed to it. Internet fix of browse to its new location useless as I have newly imported it.

I convert it to .png in pshop and try again and this time its ok.

Clearly V16 of Resolve has not fixed this BUG issue. I am win7 so can't go for 17.

This is fundamental stuff so why is this ?

Also I bring in .mpg files and nothing appears.

AGAIN I find out Resolve doesnt work with .mpg

WHAT THE %$£& is going on ?

I am new to Resolve and hoping its as good as reviews. not going well so far.

DBenz.

Hi,
I have just tried for my first photo placed into resolve16, a test chart so as to make a test video.
I created a no compression tif in Photoshop 1920 x 1080. project settings in resolve 16 are 1920 x 1080.
right click import media browse to the tif and in it comes. MEDIA OFFLINE. and thats just what is showing in the media pool, drag drop to timeline also has MEDIA OFFLINE.

This has nothing to do with files moving as I just browsed to it. Internet fix of browse to its new location useless as I have newly imported it.

I convert it to .png in pshop and try again and this time its ok.

Clearly V16 of Resolve has not fixed this BUG issue. I am win7 so can't go for 17.

This is fundamental stuff so why is this ?

Also I bring in .mpg files and nothing appears.

AGAIN I find out Resolve doesnt work with .mpg

WHAT THE %$£& is going on ?

I am new to Resolve and hoping its as good as reviews. not going well so far.

DBenz.

1) put that frame on Google drive for us
2) did you collapsed all layers before exhorting from photishop?

[Shrinivas Ramani]

Hi all

A tip to everyone...

In the codecs support document, under Windows 10 (or MacOS or Linux as the case may be), Stills & Image > Tagged Image file format, it specifies that DaVinci Resolve supports RGBA formats.

For most customers facing a media offline issue, we find that a CMYK export format is the main issue. The solution is to convert to the RGBA format.

The reason we ask for sample files is to check for the off-chance that this isn't your issue and another workaround is needed.

Can you post a shareable link to some Tiff files

Could either of you upload some samples for analysis

Hope this is helpful.

Regards
Shrinivas

It was the same solution for us. Shrinivas was able to help us really fast. Thanks again!

Yes, in film projects RGBA-TIFFs should be used, as the colors will be accurate.

But: We have 1-2 projects/year with a lot of CMYK-TIFFs provided by a client of ours. We either batch process those files to RGBA-TIFFs, but then we have to do this quite often, as we don't get the files all at once. Color accuracy is not vital, so support for CMYK-TIFFs would make our lifes a lot easier for those projects.

As I came across this topic a few times now, I have created a feature request for this: viewtopic.php?f=33&t=145665

1) put that frame on Google drive for us
2) did you collapsed all layers before exhorting from photishop?

Where here do I find Google drive, ? Probably means registering etc, so I have attached it to this forum post, being 2Mb, will that do ?
fails 2,053kb and limit is 2,000Kb !

so whats this google drive and where here do I find it ?

yes I flattened it in pshop before save as .tif.

Cheers

DBenz

For Google Drive you need to b registered, yes. A Gmail account will do.
For Dropbox too. Both are free.