Resolve Crashes when Dual Screen Workspace is Selected

Get answers to your questions about color grading, editing and finishing with DaVinci Resolve.
  • Author
  • Message
Offline

aidanmoore

  • Posts: 7
  • Joined: Sun Jan 17, 2016 12:58 pm

Resolve Crashes when Dual Screen Workspace is Selected

PostTue Jan 08, 2019 2:04 am

Hi,

I have a new AMD 2950X system I am bringing up for Davinci Resolve use.

I'm running the latest version 15.2x Studio, and all is working well, but I am experiencing crashes whenever I switch to Dual screen Workspace in any other mode than Media.

So I am stumped..I've tried selectively disabling startup programs as described elsewhere, and the problem remains. Only on this machine however...my older Intel system works fine.

Why is Media workspace fine but Edit, Color etc causing crashes in Dual Screen Workspace?

Win 10 Pro
128GB memory
2080Ti card
AMD2950X
4K monitors@ 60Hz

Any ideas?

Thanks

Aidan
Offline

Reynaud Venter

  • Posts: 6451
  • Joined: Sun May 28, 2017 9:34 am

Re: Resolve Crashes when Dual Screen Workspace is Selected

PostTue Jan 08, 2019 7:44 am

aidanmoore wrote:Any ideas?
This may assist: viewtopic.php?f=21&t=71894
Offline

Peter Chamberlain

Blackmagic Design

  • Posts: 14932
  • Joined: Wed Aug 22, 2012 7:08 am

Re: Resolve Crashes when Dual Screen Workspace is Selected

PostTue Jan 08, 2019 8:01 am

What NVidia driver is installed?
DaVinci Resolve Product Manager
Offline

aidanmoore

  • Posts: 7
  • Joined: Sun Jan 17, 2016 12:58 pm

Re: Resolve Crashes when Dual Screen Workspace is Selected

PostTue Jan 08, 2019 10:42 am

Hi,

Just found out about the log file. Thanks! It is attached.

Davinci Resolve Studio 15.2.2
NVidia Driver 417.35
Microsoft Windows 10 Pro v 10.0.17763 Build 17763
MSI MEG X399 Creation (MS-7B92) Motherboard
Bios 2.8
AMD 2950X
128GB
RTX20180ti
TitanX
4KX2 Benq PD3200
Attachments
DaVinci-Resolve-logs-20190108-052009.zip
(108.97 KiB) Downloaded 58 times
Offline

Affinity Harmonics

  • Posts: 3
  • Joined: Fri Sep 27, 2019 6:44 pm
  • Real Name: Paul Giovanatto

Re: Resolve Crashes when Dual Screen Workspace is Selected

PostFri Sep 27, 2019 7:18 pm

-----SOLVED-----
After many days and trying a million different things the root cause was discovered.
Background processes being run by "Nahimic service" that I believe are related to audio drivers were the culprit.

The fix:

1) On windows-- Search Ad/Remove Programs - Uninstall Nahimic Software
2) Restart

If still persists,
Search msconfig and disable "Nahimic service" to keep it from running and no more crashes!

I believe this is linked to more crashing issues than just my dual screen problem so check it out if you seem to have strange crashing problems.

Return to DaVinci Resolve

Who is online

Users browsing this forum: Daniel Batinic, Mads Johansen, panos_mts and 265 guests