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Resolve Crashes when Dual Screen Workspace is Selected

PostPosted: Tue Jan 08, 2019 2:04 am
by aidanmoore
Hi,

I have a new AMD 2950X system I am bringing up for Davinci Resolve use.

I'm running the latest version 15.2x Studio, and all is working well, but I am experiencing crashes whenever I switch to Dual screen Workspace in any other mode than Media.

So I am stumped..I've tried selectively disabling startup programs as described elsewhere, and the problem remains. Only on this machine however...my older Intel system works fine.

Why is Media workspace fine but Edit, Color etc causing crashes in Dual Screen Workspace?

Win 10 Pro
128GB memory
2080Ti card
AMD2950X
4K monitors@ 60Hz

Any ideas?

Thanks

Aidan

Re: Resolve Crashes when Dual Screen Workspace is Selected

PostPosted: Tue Jan 08, 2019 7:44 am
by Reynaud Venter
aidanmoore wrote:Any ideas?
This may assist: viewtopic.php?f=21&t=71894

Re: Resolve Crashes when Dual Screen Workspace is Selected

PostPosted: Tue Jan 08, 2019 8:01 am
by Peter Chamberlain
What NVidia driver is installed?

Re: Resolve Crashes when Dual Screen Workspace is Selected

PostPosted: Tue Jan 08, 2019 10:42 am
by aidanmoore
Hi,

Just found out about the log file. Thanks! It is attached.

Davinci Resolve Studio 15.2.2
NVidia Driver 417.35
Microsoft Windows 10 Pro v 10.0.17763 Build 17763
MSI MEG X399 Creation (MS-7B92) Motherboard
Bios 2.8
AMD 2950X
128GB
RTX20180ti
TitanX
4KX2 Benq PD3200

Re: Resolve Crashes when Dual Screen Workspace is Selected

PostPosted: Fri Sep 27, 2019 7:18 pm
by Affinity Harmonics
-----SOLVED-----
After many days and trying a million different things the root cause was discovered.
Background processes being run by "Nahimic service" that I believe are related to audio drivers were the culprit.

The fix:

1) On windows-- Search Ad/Remove Programs - Uninstall Nahimic Software
2) Restart

If still persists,
Search msconfig and disable "Nahimic service" to keep it from running and no more crashes!

I believe this is linked to more crashing issues than just my dual screen problem so check it out if you seem to have strange crashing problems.