install blocked by old installation

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Alistair Barclay

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install blocked by old installation

PostWed May 08, 2019 4:55 pm

I had the old 15 and new 16 studio versions installed all working ok till 16 crashed. then it refused to restart and said to uninstall. when I did that everything went and nothing will reinstall of either studio versions.
all i get is a message saying a newer version is installed but there is nothing installed. I assume there is something left in the registry but I cant find it. Help please.
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Dwaine Maggart

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Re: install blocked by old installation

PostWed May 08, 2019 9:16 pm

What I would suggest, if you are in a scenario where Resolve won't install, is to use the Windows Control Panel - Programs and Features panel to remove Resolve. If you don't see Resolve in that list, and it won't install, then run regedit and go to:

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Blackmagic Design\DaVinci Resolve

In the right hand window, double click Version, and in the Edit String window that opens, delete the existing Value Data, and click OK. Then exit regedit.

Now run the Resolve installer, and it should install Resolve.
Dwaine Maggart
Blackmagic Design DaVinci Support
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Alistair

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Re: install blocked by old installation

PostWed May 08, 2019 9:37 pm

I thank you, I knew there was a way to fix it in the registry, would yo7 sugg3d5 installing 15 first?
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Dwaine Maggart

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Re: install blocked by old installation

PostThu May 09, 2019 1:38 am

Whichever version you want. Shouldn't matter.
Dwaine Maggart
Blackmagic Design DaVinci Support
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Alistair

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Re: install blocked by old installation

PostThu May 09, 2019 10:09 am

Well sorry to say that did not help, there is no resolve shown only panels ?
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Alistair

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Re: install blocked by old installation

PostFri May 10, 2019 1:27 pm

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Daniele Bemportato

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Re: install blocked by old installation

PostSun May 12, 2019 5:35 pm

Thank you Alistair, problem solved!
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zhesphoto

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Re: install blocked by old installation

PostThu Jan 07, 2021 7:07 pm

Thanks you all! Clean registers with Troubleshoot utility was helpful :)

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