Installation problem

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captjag

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Installation problem

PostFri Jul 05, 2019 8:02 pm

I installed DaVinci Resolve 16 Beta and it showed that it installed successfully. I am installing it on a Windows 7 system. However, when I try to open either it or DaVinci Resolve Project Server, I receive the following error:

Resolve.exe - Entry Point Not Found

The procedure entry point DeleteCriticalSection could not be
located in the dynamic link library
api-ms-win-core-synch-I1-2-0.dll


Any ideas?
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Peter Chamberlain

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Re: Installation problem

PostSun Jul 07, 2019 8:23 am

Resolve 16 is only expected to operate on W10, not W7.
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captjag

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Re: Installation problem

PostSun Jul 07, 2019 3:02 pm

What version is intended for windows 7?
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captjag

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Re: Installation problem

PostSun Jul 07, 2019 3:45 pm

Well, I went to Resolve V 15.2 and received the same error message when I tried to open it. Any chance admin can give me a link to a version that will work on a 64 bit system running windows 7 ultimate? Thanks
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Peter Chamberlain

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Re: Installation problem

PostMon Jul 08, 2019 1:47 am

Try v14 from here, or if that fails v12.5
https://www.blackmagicdesign.com/suppor ... and-fusion
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Larr2000

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Re:PostreSQL Installation problem

PostFri May 08, 2020 3:20 pm

I have Resolve 16 (16.2.1.017) successfully installed macOS Catalina (10.15.4), but when I attempt to open the Server says that there is no PostQSL installed on the machine. I have Postres version 2.3.3e 68 installed and it does see my local drive, but DaVince still fails to see the installation. Opening Project manager, the PostSQL tab is still locked out. Has anyone seen this problem for the Mac?

UPDATE:
Drilling down deeper into the library I found that DaVinci did indeed have an app for installing PostreSQL. Going through the instructions they recommend running "Backup from PostgreSQL 8.4.app”, which I did. Apparently it failed because Terminal is still set to zsh and I got the attached error.

However, the PostreSQL 12 app did complete because it found my pre-existing dResolve database only local drive. The stated goal is to load PostgreSQL server 9.5.4 - BUT the app shows version 2.3.3e?

Has anyone seen this issue?

Thanks in advance for any suggestions.
Attachments
Screenshot 2020-05-08 08.25.41.png
PostreSQL 12
Screenshot 2020-05-08 08.25.41.png (517.16 KiB) Viewed 4401 times
Screenshot 2020-05-08 20.16.15.png
Not Authorized to send Apple events to Terminal
Screenshot 2020-05-08 20.16.15.png (81.96 KiB) Viewed 4401 times
DaVinci Resolve Studio, 18.6.4 build 6
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Bob Zelin

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Re: Installation problem

PostFri May 15, 2020 2:39 pm

Hi -
you cannot use PostgreSQL 12. It is incompatible with what Resolve requires. Blackmagic provides free PostgreSQL with every installer for both Mac and Win 10 computers. You don't need to hunt for this anywhere. It's right on the installer - just do a custom install and you will see it. It will load PostgreSQL 9.5.4 onto your computer - (either Mac or PC).
Bob Zelin
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Dwaine Maggart

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Re: Installation problem

PostFri May 15, 2020 6:53 pm

Just to clarify a bit on PostgreSQL versions on Mac:

Starting in Resolve 16.1, we are using a newer PostgreSQL installer in the Resolve installer.

For a long time, the Resolve installer installed PostgreSQL 9.5.4 (when you selected PostgreSQL Server installation in the Customize area).

With the arrival of Catalina, we had to update to PostgreSQL 9.5.19. 9.5.19 supports Mac app notarization, which is required in Catalina.

Note that 19 is a newer version than 4. It's not 1.9.

The Resolve installer will not install PostgreSQL, if there is any version of PostgreSQL already on the system. If you want the Resolve installer to install PostgreSQL, then you'll need to remove PostgreSQL from the system. Before doing that, make absolutely sure something else on your system is not already using the current PostgreSQL version for something, and that it doesn't have any important data in it.

Assuming you are OK with removing any existing PostgreSQL version, and you are sure any important data it may have is backed up, the following process should be followed:

Trash the /Library/PostgreSQL folder.

If there is a PostgreSQL folder in Applications, trash that as well.

Empty the trash.

Open a Terminal window and run:

sudo dscl . delete /users/postgres

It will ask for a password. Password should be you Admin password.

Now the Resolve installer should be able to install PoatgreSQL.

Make sure you are using a Resolve installer version of 16.1 or higher.

Run the installer. When you get to the Installation Type step, select the Customize button in the lower right.

That will expose a window to select additional items to install. Select PostgreSQL Server.

Continue the install. (BTW: You can run the installer of your current version without issue, i.e. if you have Resolve 16.2.1 Studio installed, it's not a problem to run the 16.2.1 Studio installer again for this process. It will not affect your current Resolve install.)

Now open Activity Monitor, and in the View menu, select All Processes.

Sort the Process Name column and look for multiple postgres processes. If you see those, PostgreSQL is running.

If you don't see those, reboot the system and open Activity Monitor and check again. Hopefully you'll see multiple postgres processes. If not, PostgreSQL is not running, for some reason.

Note that the PostgreSQL 9.5.19 install process no longer creates a PostgreSQL folder in Applications. So don't be alarmed if you were expecting that, and it's not there.

Which means there is no pgAdmin app installed. If you have a desire for pgAdmin, you'll need to download and install pgAdmin4. The current version of that is here:

https://www.postgresql.org/ftp/pgadmin/ ... .21/macos/
Dwaine Maggart
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Larr2000

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Re: Installation problem

PostWed May 20, 2020 3:36 am

Hi Dwayne,
Thank you so much for the clarification.

I was not clear about WHY I wanted PostreSQL. My initial issue, which from Black Magic's DaVinci 16 user manual indicated that the installation of the Project Server would help manage large databases. In my old configuration (without PostreSQL) I was continually loosing connectivity with files in the same folders. These files were video files and photo JPGs. Of course, a search and relink solved it, but extremely annoying in a post production environment. Hence the perceived need for the Project server, which necessitated loading PostreSQL.

UPDATE:

Black Magic recommended reinstallation of DaVinci - which I successfully did AND selected customize on the main panel to include PostreSQL. Since that, MOST files are correctly in their respective folders and visible by the application. That suggests that PostreSQL installation solved 98% of my missing files issue. What are your thoughts? Maybe the Project Server is overkill for the problem described..

I value your opinion....Again thank you for your reply.
DaVinci Resolve Studio, 18.6.4 build 6
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phantomxstudios777

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Trying To Download Without Admin Pass - Please Help ASAP!!!

PostFri Apr 30, 2021 3:11 pm

Hey there,
I am currently trying to download DaVinci Resolve 17.1.1 on my Windows 10 PC, but am doing it not under the PC's admin account. I was wonding if there was a way to do this with out the admins password; witch I can not retrieve.
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Dwaine Maggart

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Re: Installation problem

PostFri Apr 30, 2021 11:07 pm

You don't need an admin password to download Resolve.

Is your issue that Resolve 17.1.1 can't be downloaded? If so, what exactly happens when you try to download it?
Dwaine Maggart
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oscartrimboli

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Re: Installation problem

PostSat May 01, 2021 2:25 am

I have installed 17.1 from scratch
Da Vanci hangs on start up screen
I have read the FAQs and run the DxDiag tool and it says there are no issues

Any pointers to get past the hanging startup graphic screen?

------------------
System Information
------------------
Time of this report: 5/1/2021, 12:13:23
Machine name: LENOVO-M920-H24
Machine Id: {4524F0E9-4E20-43CF-BCC2-6998CAA428AA}
Operating System: Windows 10 Pro 64-bit (10.0, Build 19042) (19041.vb_release.191206-1406)
Language: English (Regional Setting: English)
System Manufacturer: LENOVO
System Model: 10SJCTO1WW
BIOS: M1UKT62A (type: UEFI)
Processor: Intel(R) Core(TM) i9-9900 CPU @ 3.10GHz (16 CPUs), ~3.1GHz
Memory: 49152MB RAM
Available OS Memory: 48990MB RAM
Page File: 13006MB used, 43151MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.0928 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Display Tab 2: No problems found.
Display Tab 3: No problems found.
Display Tab 4: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Sound Tab 4: No problems found.
Sound Tab 5: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Intel(R) UHD Graphics 630
Manufacturer: Intel Corporation
Chip type: Intel(R) UHD Graphics Family
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_3E98&SUBSYS_313217AA&REV_02
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 24623 MB
Dedicated Memory: 128 MB
Shared Memory: 24495 MB
Current Mode: 1920 x 1080 (32 bit) (29Hz)
HDR Support: Not Supported
Display Topology: Extend
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.633789,0.340820), Green(0.311523,0.635742), Blue(0.158203,0.061523), White Point(0.312500,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: U28E590
Monitor Id: SAM0C4E
Native Mode: 3840 x 2160(p) (30.000Hz)
Output Type: HDMI
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
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Dwaine Maggart

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Re: Installation problem

PostMon May 03, 2021 4:18 pm

In a File Explorer window, go to:

C:\Program Files\Blackmagic Design\DaVinci Resolve

and run CaptureLogs

This will place a Resolve log file named similar to this on your Windows desktop: DaVinci-Resolve-logs-20181228_140434.zip (You may not see the .zip extension if your system is set to hide known extensions).

Then open Windows System Information and do a File - Save (Not a File Export), which will generate a .NFO file.

Place both those files on a file sharing site and provide links to the files here.

If you are a new Forum user, you may not be allowed to post URLs. If this happens, just put a space near the front of the URL, so the system doesn't think it's a URL.
Dwaine Maggart
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oscartrimboli

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Re: Installation problem

PostMon May 03, 2021 10:10 pm

dropbox.com/t/ WfNW1HIbx2cy3vi4

Thanks Dwaine
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Dwaine Maggart

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Re: Installation problem

PostWed May 05, 2021 3:30 am

Your AMD 520 GPU's only have 2GB of VRAM. So Resolve is not going to be able to do anything above an HD timeline, and it will be easy to exceed that VRAM even then. Even though you have 2 520 GPU's, VRAM across multiple GPU's is not additive, so Resolve only has 2GB of VRAM to work with.

But for the immediate issue, you have displays connected to the onboard graphics port and to one of the 520's. All displays need to be connected to ONE of the 520 GPUs.

If you still have issues after that, send another Resolve log and NFO file.
Dwaine Maggart
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oscartrimboli

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Re: Installation problem

PostWed May 05, 2021 3:36 am

Thanks Dwaine

You say "All displays need to be connected to ONE of the 520 GPUs."

Where is this set?
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Uli Plank

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Re: Installation problem

PostWed May 05, 2021 5:30 am

On the back of the computer, just use the right connection.
No, an iGPU is not enough, and you can't use HEVC 10 bit 4:2:2 in the free version.

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Dwaine Maggart

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Re: Installation problem

PostWed May 05, 2021 5:01 pm

Your NFO says you have a Lenovo ThinkCentre M920 Tower.

The NFO and the Resolve log says you have 2 AMD 520 GPU's installed. I'll be the first to admit that this makes little sense to me. I don't know why 2 of these would be installed in a tower, but that's what the data shows.

If the above is true, then the rear of your system looks like this:

Lenovo_M920_Tower_rear.png
Lenovo_M920_Tower_rear.png (72.17 KiB) Viewed 3521 times


The 2 520 AMD cards would be in area 16.

Areas 10 and 12 show the onboard graphics ports. You don't want any displays connected to those.

The image shows a GPU at the top of area 16. I assume you'll see 2 items that look similar. You want all your displays connected to one of the GPUs.

Here's an image of a Lenovo AMD 520 card. Likely this is what you have 2 of installed into area 16:

lenovo_amd_520_gpu.png
lenovo_amd_520_gpu.png (181.75 KiB) Viewed 3521 times


Appears that there are 2 DisplayPort connectors on each card. You need to connect your 2 displays to one of these cards.

I expect the next issue you'll have is that you don't have a DisplayPort cable for the display that is connected to the onboard graphics port. You'll need to get a cable or adapter for that display and plug it into the 520 that the other display is connected to. But for now, if you don't have another DisplayPort cable, disconnect the display from the onboard graphics port, just to verify that allows Resolve to launch.
Dwaine Maggart
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oscartrimboli

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Re: Installation problem

PostWed May 05, 2021 8:57 pm

thanks Dwaine for your clear, practical and thoughtful response

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