Media Offline, but its not

[Dwaine Maggart]

It sounds like your cache path is invalid or full. Although in that case I would not expect a blue line. But that's what sounds like is happening.

I solved this problem by

1 Close DaVinci
2 Delete all cache file, optimized media in the cache folder
3 Restart DaVinci
4 Re-Generate all optimized media

The problem has recurred for me MANY times in the past year, exclusively with .mp4 animations exported from Procreate (iOS drawing application) in the "H.265 Main L5.1" codec, 30 fps (in a 29.970 fps project).

The majority of these animations work just fine. Some of them, however, randomly go "media offline" (even though they're not). In the past, I've always been able to solve it by using "relink" media, OR if that failed by unlinking then relinking, OR if that failed, by "replacing" media and selecting the file again.

Now those tricks no longer work. I just moved the main folder to a new drive, relinked all media, and 99% worked. It's the 1% that's killing me!

I'm not sure if it's related, but these same files will sometimes glitch in the render if speed changes are keyframes are applied to the clip... and then, other animations don't have the problem at all, same codec, file type, and source!!

Studio version 17.4.4 Build 7
MacOS version 12.2.1
Files: .mp4 H.265 L5.1 generated by Procreate iOS app

Help! Please and thanks!!

(deleted)

Okay, problem solved... sort of.

The problem is exclusively with "H.265" files, of several different types (L4, L5, L5.1 ...) These files all run just fine on Quicktime and other viewers, just not DR.

I used handbrake to re-encode one to H.264... and now it works fine.

But this was never a problem before. And I have LOTS of files, it would take days of work to re-encode them all. Is there any way to get H.265 recognized on DR 17.4.4 on my Mac OS 12.2.1? Should I uninstall DR and try with an older DR, like 16?

Thanks for any and all help!

The workaround doesn't work... H.264 doesn't support alpha channel transparency, essential to most of my animations ... looking for a new workaround!

Are you sure you're running Studio?

And then, there are quite a few other formats capable of passing alpha along.

Definitely Studio.

Would really rather not change formats, there are hundreds of files all in different folders!

I tried to upload some files, but neither .mov nor .mp4 were allowed in the attachments.

Any ideas? Uninstall-reinstall? Was working until my latest update.

Thanks!

Load sample to a cloud service and post the link here.

Thanks Uli, clearly none of this is my strong suit!

Three files here, all were working before:

https://drive.google.com/drive/folders/ ... sp=sharing

Thanks!

They don't show in DR here either.
I can see them in Adobe After Effects, but they don't have an alpha channel.

Thanks Uli, they definitely had transparency, since I had them layered in DR 2 months ago and had rendered no problem. What exactly how that was coded in the file I don’t know, but clearly not an alpha channel that After Effects can recognize!

My best solution might be to finish this project off in an older version of DR. (Edit: found the links!) Going to try it... 17.4.5 did not solve the problem.

I loaded DR Studio 17.4.1, with which these files had worked in the past.

They did not work as they had in the past. The only remaining option (that I can think of) is that MacOS has changed it's codec support with OS Monterey (12.2.1) and for whatever reason these Procreate-produced files are no longer supported.

I am going to try to reboot with Big Sur OS and see if I can salvage this project...

[Dwaine Maggart]

The Monterey theory seems to be correct.

The files are offline on both an Intel and M1 system running Monterey 12.2.1, but they work on an Intel Mac running 11.6.1 Big Sur.

They also work on Windows Studio systems (didn't check Windows free version).

Thanks Dwaine, I really appreciate you checking that out. I'll load up Big Sur...

Hey Guys,
i have the same issue at a project. I uploaded it on Youtube.

I´am using Davinci Resolve Studio 18 Version 18.0B BUILD 10.

Notebook - Razer Blade 17 Windows 10
Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz 2.60 GHz
32,0 GB
Nvidia RTX2060

All drivers are updatet.

Exportet a XML from premiere to Grade it in Davinci. Footagte is Braw, recordet with BMPCC4k.


Has anybody a fix for it?

Thanks for your reply!!!

That’s not the same issue as above.
I suppose you just need to re-link those clips. Or try this:
Import all clips into DR first and then load the XML without checking.the box to import them again.

@GuywithaGuitar, if helpful, these are tips gathered from earlier in the discussion; the first one might be helpful:
* Playback menu - delete Render cache - all; then quit and restart Resolve

Other things that may not apply to you but I include for closer-to-completeness for windows users:
* ensure your nVidia drivers are updated to the latest Studio (not game-ready) driver if applicable
* if you are working with H.265 media, installing HVEC Video extension from Microsoft Store

Good luck!

I had the same problem 10 minutes ago and stumbled upon this.

Thank you man. You saved my hair. I just pulled like 2% of it.

Having the same issue on a Mac M1…Canon H265 files randomly going offline, preventing me from rendering projects

may help if you disable proxy files under 'playback'

Having the same issue. After scrubbing through the file some of the clip appears but it can't render because the first frame remains offline.

Having the same issue. After scrubbing through the file some of the clip appears but it can't render because the first frame remains offline.

I'm using 18beta5, and i sometimes get this problem too, not always but sometimes. I have just met this thing on this time.
Problem occured right after i drag and drop footage to media pool.

this file offline.jpg (34.3 KiB) Viewed 8301 times

these files are there. 'relinking' doesn't solve the problem thank.

I am having this problem constantly, it randomly seems to affect any clips that I have a Fusion title placed above, and sometimes when restarting a project the whole timeline now has a red bar meaning a re-render. I am using EXR files generated from Unreal and the project has been fine for ages, until the day of client delivery today of course

I think my main issue as shown in the screenshot is that all of these Media Offlines (in my project at least) are lies

I right click the offline Clip>Find in Media Pool, right click and find in Explorer - files exist - if I now then drag the clip from the Media Pool the new clip is Online but the old one is still Offline...

Can anyone please help so I dont have to relink 200+ clips this way and why I am being lied to

I found a fix to this just now: Playback>Timeline Resolution set to Half and suddenly all of Offline Media and titles started to behave correctly, hopefully can help someone out of a bind

Hey Guys,
i have the same issue at a project. I uploaded it on Youtube.

I´am using Davinci Resolve Studio 18 Version 18.0B BUILD 10.

Notebook - Razer Blade 17 Windows 10
Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz 2.60 GHz
32,0 GB
Nvidia RTX2060

All drivers are updatet.

Exportet a XML from premiere to Grade it in Davinci. Footagte is Braw, recordet with BMPCC4k.


Has anybody a fix for it?

Thanks for your reply!!!

Same problem here with DR Studio 18.0.1 and M1 Mac. With my Mac studio (M1 Max) all works well as intended

Evert since upgrading to version 18 I have had the same problem. It doesn't matter where the source file is (local disk, external drive etetc.) I am having the same issue I'm on a Intel MAC running Catalina.


All was working fine before upgrading. Damn!! Anybody getting help at all from Blackmagic?

[Dwaine Maggart]

Please detail the exact specifics of your issue along with the version of Resolve you are using.

I had a similar problems some time ago. One suggestion to try on a Windows machine is, go to the folder where the clips are stored and reset the permissions. In my experience many, but not all, Windows problems are caused by corrupted file attributes. Right click the folder and choose properties you should see something similar to the images I have uploaded: Go to advanced and check who is the owner of the folder and the inheritance of the permissions and make sure the check box "replace all child objects etc etc " is checked. If that doesn't work sometimes just copying the files to a new destination will work. I would advise Xcopy from a command line but make sure you know which Switches to use. This seems a good guide.
https://adamtheautomator.com/xcopy/
On a Mac I would go into Disk Utility and do a first aid on the disk in question or indeed on all disks it never hurts. Its in the Utility Folder on a mac. I'm sure this is obvious to most mac users but I thought I would mention it.
These may not be the cure but it was my first go to when I encountered the problem.

I think I am having a similar issue.

I am working on Resolve 18.1 Build 18
My machine is an M1 Max Apple Mac book pro running Monterey 12.5.1
My media is a single pro res mov file that I used scene detect on (not ideal but getting the files any other way was eating a ton of time.)

Everything on my timeline is working great until I apply a still look from my gallery. Once I do that the clip I'm working on still appears to work fine but all the other clips on the timeline say they are offline. They aren't really though because if I put the play head over the clip it will play on loop. The only way I have found to fix the issue is to restart the program. This is painful to work with. This is a long project and not being able to use stills is going to make it take 10X longer. Any help here is appreciated. Thank you.

If you are not far into the project, I'd suggest using DR 18.0.4. And then, update Monterey to 12.6.1.

Hi all,

I have an issue with iPhone 13 mini cinematic mode clips and maybe with hdr videos too.
These are IMG_Exxxx.mov files, I can properly view them in media player (PotPlayer) but when I add media to DaVinci, these are all Offline. Other videos (standard .mov files, no cinematic, no hdr, ...) from the same folder are displayed correctly.

I am using the latest 18.4.4 build 9 version, Win11 (installed hevc). I have tried both "most compatible" or "high efficiency" codecs but both are presented as offline and only audio is played.

Is there something I have to install, or change in settings or encode? I was not able to find anything related after extensive googling unfortunately :/

Thanks for any help.

[Dwaine Maggart]

There is not an 18.4.4 version of Resolve. Perhaps you meant 18.1.4?

If you are using the free version of Resolve, that's likely the issue. But if you'd like us to check for sure, provide a link to a file which is not working.

Or install the Resolve Studio version.

Hi,

that was a typo, yes 18.1.4.
You are right, I have a free version. I didnt know that this was a limitation. Thanks for help

Resolve crash constantly without any exceptions infos. Resolve should give much much much more bug infos for users instead of constantly crashing

I found a fix to this just now: Playback>Timeline Resolution set to Half and suddenly all of Offline Media and titles started to behave correctly, hopefully can help someone out of a bind

I had the same issue. It was fixed when I deleted all cache. If it happens again, I will try this out. Thanks!

Getting Media Offline errors more than usual after installing 18.5. Seems to happen more often (yet randomly) when Render Cache/Smart or User is on. When off clips are normal.

Using MacBook Pro M1 13" Ventural 13.4.1

Probably not random. Would be great to characterize this. One thing to make sure of first: are you anywhere near running out of disk space on the drive that holds your cache folder? That’s a guaranteed way to get these sorts of errors.

I haven’t upgraded my macOS yet as I’ve heard too many issues on the forum. Sure would be nice if BMD told us if/when it’s “safe.”

Which camera?

I am having this problem on a Macbook Pro 16" with 1 TB internal and 16G RAM, running DaVinci 18.6.2 Studio.

The project library is in the Black Magic Cloud

I have various Multicam clips - the media is all there, all the multicams are there but all of a sudden working in an assembly cut page - one particular source multicam timeline went offline.

I can't relink it, because the source is there.

Restarting has not helped – App and computer.
Duplicating timeline has not helped.

Footage from a Lumix GH6 - same as all other footage.
I also tried to export as XML and reimport - no difference -

Since then I was able to get 9 / 10 of the clips using the CTRL_CLICK on the missing clip and then selecting CONFORM LOCK WITH MEDIA POOL. That somehow got the clip back online.

I am having this problem on a Macbook Pro 16" with 1 TB internal and 16G RAM, running DaVinci 18.6.2 Studio.

The project library is in the Black Magic Cloud

I have various Multicam clips - the media is all there, all the multicams are there but all of a sudden working in an assembly cut page - one particular source multicam timeline went offline.

I can't relink it, because the source is there.

Restarting has not helped – App and computer.
Duplicating timeline has not helped.

Footage from a Lumix GH6 - same as all other footage.
I also tried to export as XML and reimport - no difference -

Just wanted to say, I'm experiencing the same thing. No way to bring files back online. Project is at a standstill. Fuji XH2S 422 10 bit UHD H265 on Davinci Studio 18.6 running OSX 13.5.1 8GB Project Database is in the cloud. I have plenty of free space on my drive.

Nor sure in anyone still has this issue - but one fix can sometimes be to check if your files are being stored via icloud. iCloud does not live permanently on your computer, and will be accessed/ downloaded when needed. Your mac won't understand that your files are being used when they are only being used by DvR, and will store them in the cloud- giving a media offline warning. Try moving the files to and SSD or orhter external drive that doesn't store them in the cloud, relink the clips and see if that solves anything.

I had a similar "Media Offline" message on a file I had translated from AVI to MP4 using Shutter Encoder.
In Davinci Resolve, the playback was flashing, alternating between the video and the "Media Offline" display, and "Export Video" would not complete.
In Shutter Encoder I had used the "-Without Conversion ->Rewrap" function to export to .mp4, and this turned out to be the problem.
When I exported the .avi again, instead selecting the "-Editing Codecs ->H.264" function, which by default exported to .mp4, the resulting file worked fine in Davinci Resolve.

So, just saying: Seems that a wrapper might cause the "Media Offline" message.

Okay everyone hands down, Steve is the genius. This is the solution.
My Proxies were 1/4 resolution DNxHR LB from 6K BRAW files. Windows 11 Pro 22621.3155. Resolve Studio v 18.6.5 Build 7
Changing the following setting fixed the issue and it seems to be stable.

I found a fix to this just now: Playback>Timeline Resolution set to Half and suddenly all of Offline Media and titles started to behave correctly, hopefully can help someone out of a bind

I had a similar "Media Offline" message on a file I had translated from AVI to MP4 using Shutter Encoder.
In Davinci Resolve, the playback was flashing, alternating between the video and the "Media Offline" display, and "Export Video" would not complete.
In Shutter Encoder I had used the "-Without Conversion ->Rewrap" function to export to .mp4, and this turned out to be the problem.

This is also an example of Shutter Encoder rewrapping from mkv to mp4. I don't think shutter encoder is to blame, and I"m not sure if blame should be placed on Resolve. When you convert containers frame rate goes from constant to variable and Resolve doesn't like that. But maybe Resolve should not be so fussy and Not do the media offline thing.

Another reason I blame Resolve is because if you turn off the GPU decoder the Media Offline goes away. Also the files playback fine on other video editors and media players that use GPU decoding.

I've never seen footage going from CFR to VFR by re-wrapping. But then, I always re-wrap to .mov.

I've never seen footage going from CFR to VFR by re-wrapping. But then, I always re-wrap to .mov.

I tried rewrapping to mov but shutter encoder won't do that. I'm assuming VP9 in a mov wrapper is not legal

Possible. VP9 is a distribution codec and not really good for production.
Depending on the source's quality, I'd suggest transcoding to ProRes 422 or 422 HQ.

What Uli suggests is a good workaround, but it would be good to understand. What’s actually going on here. Sounds like it could be a bug or missing feature.