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Fusion studio 17.2 does'nt launch

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romainclark

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Fusion studio 17.2 does'nt launch

PostThu May 13, 2021 10:24 pm

Just installed fusion 17.2 but it won't launch, even with dongle connected. DRV 17.2 no problem.
Dell G5 5587, windows 10, 32gig of ram, Nividia Geforce 1060 with 6 gig of Vram.
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Hideki Inoue

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Re: Fusion studio 17.2 does'nt launch

PostFri May 14, 2021 12:22 pm

Try temporarily moving Fusion.prefs to a different location, that's what I did in 17.1.
BOXX APEXX X3
Intel Core i9 7980XE / 128GB RAM / Intel SSD 760p & Optane 905p / Nvidia RTX A5000 / Windows 10 Pro
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romainclark

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Re: Fusion studio 17.2 does'nt launch

PostSat May 15, 2021 12:42 am

Tried it but still does not launch.
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Bryan Ray

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Re: Fusion studio 17.2 does'nt launch

PostSat May 15, 2021 2:02 am

This seems to be a problem with some services blocking the port that Fusion uses to communicate with the dongle. On Windows, Synology's CloudStation service (not the backup software, but the service that runs all the time) is one such. McAfee security is another that may block it. Seems like there was one more that somebody mentioned just within the last few weeks, but I don't recall what it was.

It might be possible to determine if this is the problem for you. Try starting Resolve, then once its running, start Fusion. I don't know if this test still works, but it did back in Resolve 15. If it does work, then it confirms that you have a software conflict of some kind. If it doesn't, then it may still be the case. Or it may not.
Bryan Ray
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romainclark

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Re: Fusion studio 17.2 does'nt launch

PostSat May 15, 2021 11:21 pm

Tried to launch Resolve then Fusion, but it still would not launch.
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Bryan Ray

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Re: Fusion studio 17.2 does'nt launch

PostSat May 15, 2021 11:35 pm

Oh, I just remembered another possibility: Have you tried the dongle on a different USB bus? I've heard of problems with specific ports before, especially the pass-through ports on monitors and keyboards.
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romainclark

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Re: Fusion studio 17.2 does'nt launch

PostSun May 16, 2021 10:34 pm

Good idea. I tried all ports on the laptop and it still does not launch. On my other computer it launches even without the dongle connected.
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Fernando Vargas

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Re: Fusion studio 17.2 does'nt launch

PostMon May 17, 2021 5:02 pm

Same here. Fusion Studio 7. 2 quits before loading both in Catalina and Big Sur. It never happened before and I have no idea how to fix it. Am I missing something? Thanks in advance
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valentine andreyev

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Re: Fusion studio 17.2 does'nt launch

PostTue May 18, 2021 9:02 am

Same here, Fusion 17.2 didn`t launch after update (17.1 worked just fine before) on Windows. Resolve works without any trouble. Also under MacOS everything works fine.
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acrux7245

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Re: Fusion studio 17.2 does'nt launch

PostTue May 18, 2021 12:57 pm

Same here..got this error
this application failed cannot load Qt platform plugin"windows"
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Nicolas

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Re: Fusion studio 17.2 does'nt launch

PostTue May 18, 2021 2:02 pm

acrux7245 wrote:Same here..got this error
this application failed cannot load Qt platform plugin"windows"


Did you tried that ?
viewtopic.php?f=22&t=141305
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valentine andreyev

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Re: Fusion studio 17.2 does'nt launch

PostWed May 19, 2021 4:24 am

Nicolas wrote:
acrux7245 wrote:Same here..got this error
this application failed cannot load Qt platform plugin"windows"


Did you tried that ?
viewtopic.php?f=22&t=141305


Didn`t help, but my symptoms is different though
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Hendrik Proosa

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Re: Fusion studio 17.2 does'nt launch

PostWed May 19, 2021 7:55 am

That Qt platform error should have nothing to so with python so no idea why that suggested fix even worked. It is one dll with platform specific stuff that qt loads and uses for its libs and should be in the install dir under platforms/ subfolder. As I understand it, problem arises when qwindows.dll file is found from PATH or QT_PLUGIN_PATH, which loads before the one in install dir. And if there is a mismatch (qwindows.dll is tied to Qt version used for building the application), you get this error. So one suggestion is to check if env variable QT_PLUGIN_PATH is set and clear it (back up its value just in case) and if this doesn’t solve it, go through folders in PATH and look for platforms/ subdir containing qwindows.dll file. If it exists, remove said path from PATH variable.
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Nicolas

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Re: Fusion studio 17.2 does'nt launch

PostWed May 19, 2021 8:13 am

Like said, no QT_PLUGIN_PATH or PATH and no qwindows in python36 folder (even empty python36 folder crash Fusion 17.2)
And no problem on same machines with Fusion 16.x, 17.0, 17.1, 17.1.1

So Fusion 17.2 definitely broke something there.
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Hendrik Proosa

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Re: Fusion studio 17.2 does'nt launch

PostWed May 19, 2021 11:29 am

Might be that they packaged wrong file with new version.
I do stuff.
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Hideki Inoue

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Re: Fusion studio 17.2 does'nt launch

PostWed May 26, 2021 5:22 am

Did you solve this problem? I tried 17.2 today on Windows 10 and had no problem starting.
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Dennis Fassbaender

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Re: Fusion studio 17.2 does'nt launch

PostWed May 26, 2021 7:28 am

Having the same problem.
But unfortunately it seems there is no solution.
There are some support requests here in the forum because of the same issue.
And i wrote an email to BMD - but got no answer till yet.

If anyone else having a solution, it would be fantastic!
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Nicolas

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Re: Fusion studio 17.2 does'nt launch

PostWed May 26, 2021 8:31 am

Same, did write to support last week, no news.

This 17.2 doesn't seems production ready at all, we didn't deployed it here stil 17.1.1
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Fernando Vargas

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Re: Fusion studio 17.2 does'nt launch

PostWed May 26, 2021 1:29 pm

Same here, no solution. I updated OS Big Sur to version 11.4 which came out few days ago, hoping it will solve it, but all the same. I had to roll back to 17.1.1.

Mac Pro (late 2013)
3 GHz 8-core intel Xeon E5
64RAM
AMD FirePro D700 6GB
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romainclark

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Re: Fusion studio 17.2 does'nt launch

PostThu May 27, 2021 12:14 am

Still not solved. I have one version installed on my workstation on windows 10 that run without problem. Is the one installed on my laptop that doesn't launch. BM Support told me to reinstall the OS. I downgraded in 17.1.1 instead.
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Nicolas

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Re: Fusion studio 17.2 does'nt launch

PostWed Jun 02, 2021 7:23 am

Seems ok with 17.2.1 !

:D
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romainclark

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Re: Fusion studio 17.2 does'nt launch

PostMon Jun 14, 2021 9:30 pm

Not for me!
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Fernando Vargas

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Re: Fusion studio 17.2 does'nt launch

PostTue Jun 15, 2021 1:18 pm

Davinci Resolve 17.2.1 works fine in my system. But I cannot install Fusion 17.2.1 to this date after following several tips in this and other forums. It's very fustrating. I need Fusion Studio badly.
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Bryan Ray

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Re: Fusion studio 17.2 does'nt launch

PostTue Jun 15, 2021 3:50 pm

Can't install is a different issue than can't launch. Would you mind starting a new thread so we can dissect that one in isolation? Please include a description of exactly what happens when you try to install and your system specifications. I've not yet encountered an inability to install the software, so I probably won't be any help, but at least it will be easier to gather data in a separate conversation.
Bryan Ray
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Fernando Vargas

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Re: Fusion studio 17.2 does'nt launch

PostTue Jun 15, 2021 10:22 pm

My mistake, I'm sorry. I can install Fusion Studio 17.2.1 alright, but it quits or crashes as soon as it launches. I had this problem before with previous versions when I had some OFX plugins installed but I removed them and that fixed the problem. Now I have Fusion Studio 17.1.1 installed and it has no issues but of course I would like to update to the new version 17.2.1.
My system specifications are:
Mac Pro (late 2013)
3GHz 8-core Intel Xeon E6
64 GB 1866 MHz DDR3
AMD FirePro D700 6 GB.

I appreciate your response, thank you.
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Philippe Metro

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Re: Fusion studio 17.2 does'nt launch

PostMon Jun 21, 2021 7:47 am

17.2.1 won't launch for me either on Catalina.

I'm using a license key, not a dongle.
If I deactivate the license on 17.1.1, then install 17.2 or 17.2.1 and launch it, it will ask for license number, then it opens normally... just once....
After closing it, it won't open again.

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